Very disappointing experience. I dealt with Tom Gilkeson and the Customer Care person Carolee Paparose and found them to be unresponsive to my concerns.
I purchased a Range Rover after losing my cars in hurricane Ian. I bought, sight unseen relying on the integrity of the dealership, big mistake! I was told that I would receive a check to cover shipping damages and other undisclosed damage totaling $6,052.32. Unfortunately, I have not received the check and they now will not take my calls or letters.
I am disappointed by the deceptive practices of this well established business. The sales person, Sam, clearly misrepresented the condition of the car prior to purchase.
The Carfax was proven to be false regarding previous ownership and previous major damages. The second key provided was not programmed for the car. This cost me an additional $700 to order a new key.
I paid the full asking price plus a shipping charge for this vehicle in good faith that it was accurately represented, and would arrive in good condition. After many conversations, Carolee agreed, in writing, to pay for the damages and the dealership has not followed through to provide payment.
Overall, this was a horrible experience. After losing two cars in Hurricane Ian, I relied on your honesty and was taken advantage of. read more