I purchased a Staccato online and they listed this place as a vendor that they ship to. Having…read morelived in Walnut Creek for a few years, I was actually surprised to see that this place exists. It's real and they've been in business for 10 years or so. Ronnie was super friendly when I reached out to him. Apparently, he communicates via text only which is totally fine. He was able to communicate everything needed to properly purchase. I also appreciated that he texted a picture of the back of the building because the location is tucked inside of a block and hard to navigate if you've never been there before. Michelle helped me out with paperwork and she was super friendly. They both treated me very well and were very helpful when it came to helping me with my transaction. While their transfer fee is the most I've ever paid, it's important for me to support local shops like this, and because they're appointment only, it feels good to be the only person in the store. Overall, I plan to have all of my future online purchases go through this shop. This is an A+ establishment. Some tips for people considering coming here: - Ronnie is text only, but is pretty quick to respond. - The building that they're in isn't exactly visible from the street. - Ronnie doesn't sell to people who hunt animals and is pretty transparent about that. - They're cash only.

Primo Tactical (recently renamed) made my first firearm purchase a positive experience. Ronnie and…read moreMichelle are genuinely great people and made the entire process simple, comfortable, and educational from start to finish. As a first-time buyer, I had a lot of questions, and Ronnie took the time to walk me through safety, components, what to look for, current regulations, and responsible ownership. Being former law enforcement, he really emphasizes education and making sure people understand both the responsibility and the laws that come with firearm ownership. They've moved away from the traditional storefront model and are more selective with who they work with, which made the experience feel much more personal and trustworthy. They're also great for transfers and ammo. They didn't just sell me a firearm and send me on my way...they connected me with trusted people for training, cleaning, and maintenance as well.

Tried United Sportsmen Inc for the first time and had such a great experience! My husband and his…read morebrother come here often, so I finally joined them, and I'm so glad I did. The staff were incredibly welcoming, patient, and helpful, which made a huge difference as a first-timer. Huge shoutout to Mark Francisco for taking the time to teach my son and me the fundamentals. He explained everything clearly and made us feel comfortable and safe the entire time. Thanks to Mark's guidance, we left feeling confident shooting and had so much fun. I recently got into this sport, and this experience definitely made me want to keep going. We will definitely be back!

Been going to USI Concord for over 30 years and I've never run into the kind of attitude I got…read morerecently from one of their guys, Mark. Last time I was in I couldn't find my safety card. Told him so, and instead of just helping me out he got an attitude about it - "well you're supposed to have it." I asked if he could just pull it up on the computer and he said "that's not the point." I said ok but you guys obviously have a backup of it somewhere right? Same answer again, "it's not the point, you're supposed to have it." He did end up giving me a new card eventually, so it clearly wasn't actually a big deal, he just wanted to make me feel bad about it first for some reason. Not the first issue I've had with him either. He's got this habit of jumping in to "help" the women in a group - wife, girlfriend, daughter, whoever - even when the guy she's with is a certified instructor or a vet who knows exactly what he's doing. Happened to people I know more than once. Kind of insulting honestly. What industry are you allowed to argue with, talk down to, and disrespect your paying customers and still keep your job? Apparently this one. Look, I get that rules are rules, but there's a way to enforce them without being a jerk about it. After 30 years as a customer, this is it for me - I won't be doing the public shoots there anymore. Hard to recommend the place when this is the kind of experience you can run into. Middle pic to show I am not just some brand new shooter thinking I know everything.

This is a cool LGS (local gun store) that has tons of guns. Given the space it's packed with pretty…read moremuch everything if you are into guns. It has guns/ammo/reloading supplies and accessories. What makes the shop unique is that they have a lot of stuff in new guns/used guns/consignment. I came here because my friend was able to find that they have the gun he wanted whereas everywhere else pretty much sold out. I happened to find something here also not found anywhere else. They have this no haggle policy posted everywhere so at least it saves you the trouble of wanting to get a "deal." The price is standard but not over priced. They also helped me to ship a gun that needed to go back to factory even though they didn't sell the gun (which is interesting because some stores won't do it unless you bought the gun there). They did charge me but it's not super expensive and they don't charge anything extra like storage fees or other processing fee so I considered it fair. Once again they have a lot of stuff and I found a couple items there that are low priced than anywhere else but you have to look for the ones you want. Good service and I like the people there. No BS but not money hungry like the ones near the peninsula. Parking is weird as even though they have the parking lot it's full even in the morning before the store is open but at least you can find parking on the street nearby.

im giving a 3 star because the person that helped was very rude. I dont know his name hes a big guy…read morewith glasses, a beard and has tattoos but he made me feel extremely uncomfortable. It was my first time buying a gun and I told him that and the way he was talking to me it made it seem like he was trying to make me feel stupid. He needs to learn how to talk to people. But I bought the gun anyway because they were the only ones in my area who had it. Now the pick up process was great. I was helped by I believe his name was PK. Asian dude with glasses and a black hat. He was extremely nice and showed me all the safety tips and how to properly handle the gun. Im most likely never gonna shop here again because of that rude guy who first helped me. Now that I have the gun I want I will take my business for ammo and parts somewhere else. I really hope the managers read this review and tell that guy he needs to work on his people skills. The guy is a complete jerk.

Great service , fast and friendly crew. Definitely my new gun store! Highly recommend Eric. Top…read moretier service!!

I got my Zastava AK-47 from Jesse and I did the order through their website simply and easy did…read morethe transfer to my FFL Reynolds Ranch and farm in Red Bluff Ca and took a few days over the Memorial day weekend and the process was easy a little slow on the emailing back and fourth but I can say they were answered . When opening the box Jesse included 3 extra magpul mags 10-30 style mags and the original pistol grip and even my gunshop was amazed by that who does this anymore the cost and value of my Zastava was well worth the wait the walnut stock is amazing Built like a tank the rivets are straight tight and it fires and cycles very well Im very pleased with my experience with Cordelia and this whole transaction , Planning to do more business with them soon have already refereed them to friends, To anyone reading this Buy with Confidence .

Came here to buy an optic only. As the display cabinet is very long, I didn't notice the sign in…read moreiPad. Another patron was kind and told me about it. The staff is incredibly slowwwwww, while I understand providing a good customer experience, they don't know how to manage their queue of customers. Instead of understanding that they have a line that isn't moving and growing, they delay helping others by talking to their current customer more. I wanted to support a local business but should have just order the optic off Amazon for the same price and saved myself time and frustration. So far I've been here 45 minutes and nobody has called a single name. I was hopeful this place would be better than sportsman's but I was wrong. It's somehow worse. My name was finally called, from being called to walking out took sub 5 minutes. Again poor queue management.

Support your local small Firearms store. NOT THIS ONE. Even gave them two chances…read more Now I know why they have low reviews. It's the lack of service and staff, has created a number system that is not efficient and just doesn't work for the customers. Selection is limited, be prepared to wait. Staff is rude and has no interest to help, Walmart has better service, too bad they don't sell firearms and ammo anymore.

I wanted to share my appreciation for the excellent service I received from Michael, the Sales…read moreManager and his whole team at the Fairfield Sportsman's Warehouse. It is rare to find a manager so willing to dive into the technical details with customers. Michael is incredibly knowledgeable, patient, and clearly takes pride in ensuring you walk away with the right gear for your specific needs. He didn't just point me toward a product; he took the time to discuss the nuances of the equipment, which I genuinely appreciated. The entire atmosphere of the store reflects his leadership organized, professional, and welcoming. If you're looking for someone who actually understands the sport and treats your questions with respect, go see Michael. I'll definitely be returning to this location for my future guns.

First time shopping at Sportsman's Warehouse. I came in to buy some 9 mm ammo. They had 3 guys…read moreworking the counter and I was only person in line. One person in front of me being rung up and took forever once it was my turn. The guy processing my transaction kept canceling the screen when I tried to enter my telephone number for rewards At least the prices are decent.

Friendly helpful staff…read more But, that Gavin tax on Ammo is BS, he shouldn't be allowed to add any subjective taxes, he can't even read!

If you are a beginner and/or looking for a specific firearm please stay away from this place…read more I inquired about a firearm with an m-lok rail and was told they had it. Once I came in, the mood and staff is not very welcoming. I am not there to make friends but there is a level of professionalism and customer service that should make customers feel welcome. I was attended to and let them know I was the one who inquired about the firearm. When I requested to see the firearm I was given the one I asked for but WITHOUT the m-lok rail. I told the employee that he had told me they had it, he tells me this is the only one I had and if I was interested. I said not thank you, the employee looked at another employee and mocked me in a voice saying " oh because it's not m-lok" they both laughed and I walked out. If they had been competent enough to know what I inquired about they would have just told me they don't have it and I wouldn't have wasted their time and more importantly mine. It is unfortunate this is one of the very few If not only firearms dealer in the sf/peninsula area. Will never return and I am happy I was unable to conduct business with this place.

Small little store. Been here few times these guys are great people. Very knowledgeable and easy…read moregoing. Bought two guns and did few transfers all went smoothly .

I decided it was time to sell a Sig P365. It had become too hard (arthritis) to operate the slide…read more I brought it to the shop and spoke with Evan about options for selling the pistol. He went over a couple options, and I decided to leave the gun with them on consignment. I was simply amazed at what a complicated paperwork process this was (thanks CA DOJ), but how EASY Evan made the transaction for me. I feel like I received a very good deal, and Evan made the whole process as easy as possible. Friendly, competent, fair: hard to beat combination!