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    Lance Campers

    2.2 (57 reviews)

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    Water dripping from fan controls, long term water damage on seam tape next to fan. This was in a NEW 1172 camper. BUYER BEWARE!
    Corey D.

    BUYER BEWARE! The roofs leak in several places on many new RVs. I was told by someone at the dealer and Lance (after my purchase) that there are problems with the tape used to seal the roof openings and the dealers are supposed to pull the tape and reseal the roof. At least 3 problems with that: 1. This does not address the water that went in the roof and wire raceways prior to the dealer fix. 2. The dealer is not the manufacturer and there is no way to know if they did a good job until more water damage appears. 3. The dealer may not bother to fix the roof and sell you a new unit guaranteed to leak, and most likely with long term water damage. (This is what happened to me!) THEN, THE FIX IS TO SHIP THE UNIT TO CALIFORNIA FROM COLORADO TO FIX A UNIT THAT HAS WATER DAMAGE FOR ALMOST A YEAR WHILE IT SAT ON THE DEALER LOT. Welcome to the Lance family!! You have been warned......

    2015 Lance 865 Camper pulled by a 2005 Nissan Titan! (after back window replacement!) : )
    Michael R.

    We inherited a 2015 Lance 865 camper a couple of years ago. I locked myself out in the desert and had to break the window to get in as we were in the middle of nowhere. Called parts and got the parts quickly and I personally installed it easily. Then it was missing the board to the dinette sleeping area. I called last week and spoke with CS and "Andrea" looked it up and sent me the dimensions as we were leaving the next day for a camping trip. I went to Home Depot and got the board cut out and it was perfect. I have had a few minor problems with the camper, but overall it has been fantastic. The Customer Service team and parts departments are BUSY when you call in. But they always pay attention to detail and take care of us. THANK YOU to Lance for being there when we need you!

    2003 Lance 1121 on an F-350.
    Ronald C.

    In 2009 I bought a used 2003 Lance camper model 1121 from the original owner. I've been to Lance Campers' Headquarters in Lancaster once for "camper service" in the 9+ years I've owned it. Overall, I've been satisfied with the camper. Last Friday morning one of the windows in the pop-out dinette shattered. I ended up having several telephone calls with Lance employees regarding a window replacement. I needed the camper's serial number in order to determine which exact window was needed, I want to acknowledge the helpfulness and professionalism of two employees: "Audra" in "Service" who confirmed my camper's manufacture date and looked up it's serial number in less than two minutes. "Steven H." in "Parts" who answered my call at 4:59 on a Friday afternoon, and then very carefully researched the window's manufacturer and the distributor (they are different) despite Lance not having used this particular window in years. OUTSTANDING customer service by both "Audra" and "Steven." However, "Joseph" in "Customer Service" was no help at all. I told him I had been there with the camper for service before and asked if he could look up my camper's serial number? "Joseph" related his computer did not have that information. I asked if the "Service Department" would have it and he laughed saying the information was not available and that I would have to research my records. "Joseph" in "Customer Service" couldn't get me off the of phone fast enough. I'm sure he had important stuff to do on his personal smartphone! Useless! I had to hang-up, call back and transfer to the "Service Department," where "Audra" looked up the information in minutes! Side note: The window I need is no longer being manufactured. To have a similar custom replacement window made is $1,000 to $2,000 depending of which style window I chose to replace it with. That is problem with having a older camper.

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    Ask the Community - Lance Campers

    Review Highlights - Lance Campers

    Dedicated customer service is a rare thing these days but Audra is nailing it.

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