Thank you Sunny for an amazing 1st car buying experience for my son. You were so great to talk to…read more He loves his car!!

I bought a 2013 explorer from them and within a year had to replace the whole ENGINE, the main…read morecomputer module and then the CATALYTIC converter, fix the ac, and shortly after the water pump and now it's the oil pump. (Plus other issues) They sold me a lemon I have lost so much money because of them. I should have sued them. I wish they let me put zero stars

I came in today looking to trade my old car for a new one and Moe was able to help me get it right…read moreaway! Very attentive and helpful, they were very patient and took care of me and what I wanted! if your looking to trade or simply need a nice affordable vehicle they will get you right! I didn't have much to put down and they still took care of me! check them out, you won't regret it!

Dexter! You are the man! Great service! Great team! Easy…read moredeal! Til my next vehicle purchase brother!

We went to check out a pre-owned Acura earlier this week and the owner came out to meet us with the…read morekeys to the car before we even asked. He gave us space and time to thoroughly inspect the vehicle on our own, and even though we didn't end up buying it, he was very respectful and didn't pressure us in any way.

Staff are so welcoming here. Even with low credit they help find the best rates and get approved…read morequickly. Great quality cars for great prices.

Had the best experience! Kevin hooked us up with our dream vehicle! Definitely consider using west…read morecoast auto sales for your buying needs. We love our Denali !!! Thank you to all you guys... Holly P.

Great job Shahh the owner got my transmission repaired super quick love th staff and the lady up…read morefront

I brought a project to them and they handled it with no questions asked. Might have been seeing…read moregreen for a couple months after, sorry for that. I would recommend them for anything you think can't be done! Thanks all!

I purchased my Lexus IS350 F Sport from Amir at Zen Auto, and have been thrilled with the car ever…read moresince! Zen had the exact car I was looking for, and even held it for me so I could arrange travel out of state to see and test drive in person before purchase. Their attention to detail, professionalism and top notch customer care have been consistent from pre-sales, to day of purchase, to all the follow up post sales details. They have truly exceeded my expectations in every aspect of this car buying experience! The car is in excellent mechanical condition, with very low mileage and has been impeccably cared for inside and out. And this is completely consistent with the way they presented the car's history to me and their online ad for this vehicle. If you are looking for a reputable, honest and totally professional auto dealer, who will make your car buying process streamlined and totally satisfying, go see Amir at ZEN AUTO!

Quick easy fix that would have taken other places months to finish. Recommend it to every one.read more

Hi Roman, I'm going…read moreto respectfully disagree with your response because we never even got to the point of sitting down to complete paperwork or process payment. The reason the deal stopped was because the vehicle developed multiple serious issues during my test drives. On the first and second test drive, the vehicle triggered: * Check engine light * Battery charging malfunction warning * Engine overheating warning * Limp mode, limiting the car to under 1,500 RPM After returning to the dealership, I personally inspected the vehicle and found the main pulley had failed/separated. What concerns me is that the vehicle was advertised across multiple sites as being "fully inspected & serviced by our state-of-the-art top-rated service department." Based on the condition the vehicle presented in during my visit, I do not feel that statement reflected my experience. If I wasn't serious about purchasing the vehicle, I would not have: * Sent a $1,000 deposit * Booked a flight from Southern California to Sacramento * Planned to drive the vehicle 7-8 hours home At no point was I unwilling to buy the vehicle due to paperwork. The transaction never progressed that far because the focus became the vehicle's mechanical condition and drivability concerns. My review was based entirely on my actual experience at the dealership. I also have photos and videos documenting the warning messages and condition of the vehicle during the test drives. I wish you and your team the best moving forward.

There were several aspects of the visit that I appreciated:…read more* The facility was clean, and refreshments and donuts were provided * The undercarriage inspection video was helpful and informative * The cashier kindly allowed me to borrow a charging cord for my phone * My Service Advisor, Matt, was informative and did a great job explaining the available service options to help me decide which services to select for my vehicle However, I am extremely dissatisfied with the overall service experience and wait time. I scheduled my service appointment for 9:00 AM, but my Service Advisor, Matt, did not meet with me until approximately 9:45 AM. While he was very helpful during our discussion, I was quoted about an hour (possibly a little longer) for the completion of the service. By 11:30 AM, my vehicle was still not finished, and I had to ask the cashier to follow up with Matt for an updated ETA because he was assisting another customer. At approximately 12:00 PM, Matt apologized and explained that there was only one technician handling oil changes that day. He then advised me the vehicle would be ready in another 15 minutes; however, the service was not completed until around 12:30 PM. In total, I spent approximately 3.5 hours at the service center for a Service A appointment, which I find completely unacceptable, especially given the originally quoted timeframe. I understand unexpected delays can happen, but better communication and time management would have greatly improved the experience.

Worst dealership ever. Sold me a lemon, wouldn't even let me test drive before I bought the car…read more Like everyone else here says, it took almost a year to get my paper work and registration and every time I called they said they sent it and I never got it. They sold me a C300 2019, wouldn't offer a warranty even though I offered to pay for it. The car is on pace for $16,000 worth of work in just a year of me owning it. No maintenance was ever done to this car and they sold it without telling me how much it needed, which is probably why they wouldn't let me test drive. So far: All Shocks and struts need to be replaced. Plus a broken transfer case. $4,000 worth of work that I haven't done yet. Now I just had to replace spark plugs coil overs and an oil pump valve. That cost me $8500 3 days after I picked it up it now needs a transmission valve replaced which is costing $1800, they also said if that doesn't work I'll have to replace the transmission that cost $6,000. Also brakes and Rotors are gone which is gonna cost me another $1400. They sold me a car for $16,000 which turned out to be 21,000 after I got to the finance office, I am about to be $16,000 in repairs on a car I owe $18,000 on and have only owned it a year... Please avoid this place at all costs. If you live in Sacramento, drive up to El dorado hills, you may have better luck. Avoid this dealership at all costs!!!!!!

Our experience at Niello BMW in Sacramento was exceptional. Creed was very enjoyable to work with…read morein sales. After we purchased, we were contacted by Miles to set up a walk through of our car by Tyler Colvin and some minor repairs. Tyler was great at taking me through the apps one by one to make sure I understood all the features provided by my BMW i40. It is a truly spectacular car and I feel fortunate to have had such great people to work with at Niello BMW.

Thanks Niello for a great experience. Kyle in sales , Tyler helping me to learn about my new car…read moreand Miles for setting everything up and coordinating my final updates on my new limited edition BMW . Loving it and so grateful ! Karen

I only selected a 1 star because I had to.. I financed a car through this company that was a lemon…read moreand had open safety recall and suspension issues I haven't even had the car a year and have had problems with it since a week after I I Got it from them... they rip you off and sell Un safe vehicles...do not buy a car from them ..They are garbage

I purchased my SUV from Mirage Auto Sales April 2019 for $10k ($13k after taxes & warranty). Since…read morethen I have spent almost $5k in repairs, the most recent being the water & auxiliary pumps and sensor all having to be replaced. Even though the pumps were supposed to be covered under the warranty, I still had to come out the pocket almost $900. While the mechanic had my engine taken apart, he inspected it and told me that the engine is so badly corroded (see pic)....that he didn't think I would get any longer than 6 months out of the car and I shouldn't drive long distances with it. I haven't even gotten 2 full years out this car yet and still owe $10k!?!? Long story short.....BEWARE of the vehicle you buy from here. Most of the cars are older, have high miles and are cars that certified dealers would not sell themselves. Do your research...ask for the Car Fax, have car checked with a mechanic and/or compare Kelly Blue book, before buying. It's worth the extra few thousand dollars to buy from a certified dealership, because you could be spending that extra thousands of dollars in repairs anyways, on a car from here. Don't end up in my situation!!!

A-1 Auto gets five stars across the board. The minute I walked in I was greeted by a friendly face…read more The person who helped me was kind, patient, and respectful of my time. I've been putting off buying a car for months because I wasn't looking forward to the experience (being held captive for hours). However, I was pleasantly surprise. I test drove the car, agreed to the terms, paid and drove home. No waiting, no wheeling and dealing. Just a quick straight forward exchange. It was a great experience, as far as car buying goes, and I recommend A-1 Auto wholeheartedly. I love my car, I love the deal, I love this place.

I went to this dealership to look at 2022 Trail Boss. once I got there the salesman wasn't taking…read moreme seriously. I examined the truck and it was 7 thousand dollars more than the online price. I told him I was no longer interested because the miles were too high for the price they wanted. His response was something along the lines of "well you knew how many miles it had before you came down to see it" which was true, but I wasn't expecting the window sticker to be 7 thousand dollars more than what they had on CARFAX. He doubted me again when told him I'd rather buy one brand new, because he saw me roll up in a 2008 Titan, but that's exactly what I did. So the one star review is for false advertising and the salesman being a smart-ass.