CHECK FOR BED BUGS!!!…read more
Updated 8/31/26: The Owner/GM (Kent) contacted me regarding my recent interaction and post below. He was very pleasant to speak with and demonstrated a genuine care for customer experiences. He apologized for not being on site to address the situation personally and assured me that my concerns have been professionally addressed.
I appreciate his response and hope this ensures a better experience for future customers.
08/28/26 We come here every year and normally stay at the Berlin Encore or IHG in Millersburg. But this year, we wanted to change things up and stay in town for convenience and to be within walking distance. I had reserved 3 rooms (Assigned 324-326-328), all with double queen beds, at this property.
After traveling two weeks prior and encountering a recent scare with the not-so-wanted hitchhikers from another "CHOICE HOTEL " property, I came packing bed bug spray and a blue light... Upon inspection of the two connected rooms (326-328), I found bed bugs between the mattress and the headboard frame, as well as skeletons of those that were once in both rooms. Dead or not, it is evident they once occupied these rooms, and the rooms were not treated properly. Pictures were taken, and the front desk and staff members visiting the rooms were notified immediately.
We immediately removed all our belongings (sick to our stomachs) to only encounter roughly 1.5 hrs from the front desk not knowing how to handle this situation without speaking to the guest service manager, who had left the property. They did offer to move us to other rooms, but during a family meeting, trying to regroup after all of us had traveled 3+ hours, the family consensus was not to take the chance and stay at this property. So we determined it was in our best interest to leave the premises, which we did. The manager did offer to find us other accommodations at neighboring Choice Hotels, which we declined. We ended up at the IHG property in Millersburg, which was a night-and-day difference in the bed inspection. NO bed bugs or remnants found....
While I know that, since we travel extensively and in prior hospitality, bed bugs are common in ALL hotel chains, even 5-star top $$ resorts, it can happen... but trust me, they won't be catching a ride home with me!!
We are well-seasoned travelers and have been all over the world, and for this to be our 1st actual, evident encounter in 30+ years, I must say, it is pretty traumatizing. WE WILL NOT UTILIZE ANY CHOICE HOTELS MOVING FORWARD...
Unfortunately, this is a warning to all booking at this property. You either take the chance and inspect EVERYTHING... and don't rely solely on this hotel's rating, which is what I did when booking. Reviews were great.....but I'm sure those who posted did not do their due diligence, and I pray they did not go home with unwanted guests.
We were fortunate to find another hotel with availability for our group size... as we come to this area yearly, when all hotels are typically sold out.
I strongly recommend not staying at this hotel for a few months from this posting to ensure that management takes the proper precautions to prevent those unwanted hitchhikers from going home with you.
Hotel Management has the same photos that I am sharing. While this hotel may seem perfect for its location and top reviews, there is no convenience or a price tag on unwanted hitchhikers.... THINK TWICE B4 STAYING HERE!