CHECK FOR BED BUGS!!!…read more Updated 8/31/26: The Owner/GM (Kent) contacted me regarding my recent interaction and post below. He was very pleasant to speak with and demonstrated a genuine care for customer experiences. He apologized for not being on site to address the situation personally and assured me that my concerns have been professionally addressed. I appreciate his response and hope this ensures a better experience for future customers. 08/28/26 We come here every year and normally stay at the Berlin Encore or IHG in Millersburg. But this year, we wanted to change things up and stay in town for convenience and to be within walking distance. I had reserved 3 rooms (Assigned 324-326-328), all with double queen beds, at this property. After traveling two weeks prior and encountering a recent scare with the not-so-wanted hitchhikers from another "CHOICE HOTEL " property, I came packing bed bug spray and a blue light... Upon inspection of the two connected rooms (326-328), I found bed bugs between the mattress and the headboard frame, as well as skeletons of those that were once in both rooms. Dead or not, it is evident they once occupied these rooms, and the rooms were not treated properly. Pictures were taken, and the front desk and staff members visiting the rooms were notified immediately. We immediately removed all our belongings (sick to our stomachs) to only encounter roughly 1.5 hrs from the front desk not knowing how to handle this situation without speaking to the guest service manager, who had left the property. They did offer to move us to other rooms, but during a family meeting, trying to regroup after all of us had traveled 3+ hours, the family consensus was not to take the chance and stay at this property. So we determined it was in our best interest to leave the premises, which we did. The manager did offer to find us other accommodations at neighboring Choice Hotels, which we declined. We ended up at the IHG property in Millersburg, which was a night-and-day difference in the bed inspection. NO bed bugs or remnants found.... While I know that, since we travel extensively and in prior hospitality, bed bugs are common in ALL hotel chains, even 5-star top $$ resorts, it can happen... but trust me, they won't be catching a ride home with me!! We are well-seasoned travelers and have been all over the world, and for this to be our 1st actual, evident encounter in 30+ years, I must say, it is pretty traumatizing. WE WILL NOT UTILIZE ANY CHOICE HOTELS MOVING FORWARD... Unfortunately, this is a warning to all booking at this property. You either take the chance and inspect EVERYTHING... and don't rely solely on this hotel's rating, which is what I did when booking. Reviews were great.....but I'm sure those who posted did not do their due diligence, and I pray they did not go home with unwanted guests. We were fortunate to find another hotel with availability for our group size... as we come to this area yearly, when all hotels are typically sold out. I strongly recommend not staying at this hotel for a few months from this posting to ensure that management takes the proper precautions to prevent those unwanted hitchhikers from going home with you. Hotel Management has the same photos that I am sharing. While this hotel may seem perfect for its location and top reviews, there is no convenience or a price tag on unwanted hitchhikers.... THINK TWICE B4 STAYING HERE!

We had a great two-night stay here in Berlin, OH. This hotel has added on since we had last…read morevisited. We love how close it is to the heart of Amish country. The bed and room were comfortable. The shower has only half a door, but surprisingly the water didn't get all over the place. We ended up liking the easy walk in feature. We appreciated that breakfast was served with some precautions. Individually wrapped breakfast sandwiches and muffins were available. A few buffet items were offered, like biscuits and sausage gravy, baked oatmeal, and bagels, but you could eat an entire meal of packaged foods if you wanted. We were really looking forward to using the hot tub after walking around all day, but alas just that morning they had discovered it needed a repair, so we were unable to use it during our stay. The pool wasn't warm enough to soak my feet. My only real complaint is that the TVs are not smart TVs. I'm so used to every place we stay having the ability to sign in to our Netflix account and continue watching our shows.

Spent an amazing 3 day weekend at Berlin Grande scrapbooking and it turned into a 4 day weekend due…read moreto the snow!! No better place to be. Upon finally ready to leave - General Manager Doug himself digs out my car from the snow, clears off all the windows, gets it nice and toasty warm and pulls it right up to door for loading! 5 star customer service. Wow! We'll be back again soon!

My husband reserved this place online. We checked in on Easter Sunday so we were literally the only…read moreguest here. This hotel is beautiful. There is an indoor pool and jacuzzi. There's a computer you can use. There's games you can use. There's couches upstairs and downstairs. There was a laundry center you could use for free you just have to bring your own detergent. The rooms were beyond amazing. The rooms were very big there was a little kitchen area. There was a microwave, a refrigerator, and a table where you can eat. There was a little couch . The rooms were really big and spacious. The beds were very comfortable and the showers had good shampoos. The breakfast was delicious they had real breakfast food. We literally felt like we were home. I will definitely be returning.

Clean rooms, easy check in process, nice lobby area to hang with friends and family. Breakfast was…read moregood.

BEAUTIFUL Hotel!!…read more Everything was SO clean. The pool is small, but very clean. The rooms were very nice, clean and comfortable. Breakfast was good. All workers were friendly and helpful. I would stay here again

Walking into the building to check in, we were first greeted by two, what I would consider as…read more"locals", sitting on a bench. As we walked by one of them asked, "Hey ladies, are you going swimming tonight?" I don't consider myself uptight but I was put off by it. Inside, the check in was polite and quick. Our room was clean and the view from our balcony was incredible. Very picturesque and serene. After having some cocktails in our room, we decided to explore the grounds. The trail behind the building lead us first to the koi pond. It was stocked with beautiful fish and food for them was available to purchase. There was a little waterfall and then we came upon a childrens village that was absolutely adorable. Having just rained, there were no children playing in the village so being two adults with questionable maturity, we had the most fun exploring the miniature buildings. After exploring the outside, we did indeed go swimming. The pool area was saturated with the smell of chlorine and the jacuzzi was extra hot and crowded but we had a nice time relaxing and making new friends. It was a good one night experience.

The Room and jacuzzi was great, the breakfast was delicious. The walking path was really well kept…read more The Pitch and putt was very nice. And the fire pit area was amazing!!

This home is absolutely gorgeous in a rural Amish country setting. It features an open living…read moreroom, kitchen, rec room, laundry room, gazebo, and fire pit for use by all guests. You can dine out, doordash, or bring groceries. Lots of shops and diners nearby. Each room has a key lock entrance off the interior, while the outside door has code lock and deadbolt as well as security cameras. Absolutely loved my stay and will be back.

The most welcoming place we've stayed for a long time! You will not be disappointed with this…read moremodern bed and breakfast. It is clean and new. Country views from porch rockers are beautiful. All rooms both upstairs and downstairs open to a community room where you can sit and visit and also where breakfast is served. Breakfast is a great variety of hot and cold foods along with rolls, yogurts, and fruits. I highly recommend this place for your stay!!!

The staff was wonderful and very accommodating even though they were booked solid. Since our room…read morewas already cleaned they allowed us to enter and drop off our suitcases. Very clean and it is located close to town and easy driving to visit the area

We stopped here at the last minute. Everything else in town was booked up. At first I was…read moredisappointed as the rooms opened to the outside. However, inside our room was spotless thanks to Wanda who obviously takes pride in her work. The continental breakfast was enough to sustain us till lunch served by Shannon who gave us a history lesson on the area. This too was well cleaned and maintained. Definitely a pleasant experience.

Great value even with having to pay the pet fees as we have 2 dogs. Excellent location as close to…read moretown as- within walking distance. Very nice and friendly staff on reception. Will stay there again if in the area.

We stayed there last weekend, the staff was very friendly. We stayed on the main floor and the the…read morerooms were nice and the bathroom was big. They have a very nice breakfast

My experience with the Berlin Carriage House was not as pleasant as I was really hoping for. The…read morefireplace did not have heat. i Asked for a different room and was told there wasn't another room available like the one I was in. Never offered a different room with an additional charge. Clerk came to the room to see if he could get the fire places working. He called the maintenance man and then I was told the fireplace was for looks only and would be a fire hazard. Only the fake logs lit up when turned on, The breakfast appeared unappetizing, so we went elsewhere for breakfast. Room was clean, jacuzzi worked great. That is about it.

Stayed for 3 nights with my husband for a short vacation. The room was extra clean & comfortable…read morewith a Jacuzzi tub for 2 & an electric fireplace. The price was great because it is off season. It was within walking distance of shopping & restaurants in Berlin. We loved that there was flavored popcorn, potato chips, pretzels & cookies waiting for us in our room & it was replenished each morning by housekeeping. Breakfast was included each morning but we didn't care for it so we skipped it. The TV was smaller than usual & we had trouble seeing it from the bed. Our main complaint was the people in the room above us had kids that ran up & down and it sounded like a herd of elephants starting at 8:00 a.m.

We have been going to Coblentz Cabins for over a dozen years now and I can say their upgrades and…read morereworks have made a lovely visit *that* much better. Clean, comfortable, well stocked, quiet, and in a great area that is close to everything you want in Berlin. New likes : coffee maker with good kcup coffee (or bring your own) and LOTS of creamer and sugar. New and very appreciated. Also redone shower, tho takes a bit to heat, is VERY clean and has strong pressure. New Dislikes : 2 night minimum hurts return visits from out of state, and asking for a tip for the maids is laughable now that the cost for most of the rooms are creeping to the $300/night level. They continue to have a beautiful stay for a Amish getaway... just need to tweak the price/minimums for other folks.

Great experience and the place was always spotless. I've stayed twice now and will continue to do…read moreso in the future!!!