I had an outstanding experience working with Pablo Zerba at South Miami BMW. Leasing my first BMW…read morean I4 edrive 40 felt like a big step, but Pablo made the entire process smooth, transparent, and genuinely enjoyable. I've leased many vehicles in the past, so I know how the process usually goes--and truly exceptional customer service stands out when you experience it. Pablo delivered exactly that. From the moment I walked in, he was attentive without being pushy, knowledgeable without overwhelming me, and incredibly patient with all my questions. He took the time to understand exactly what I was looking for, walked me through the features of the i4, and explained the leasing options in a way that actually made sense. There were no surprises just honest guidance and clear communication every step of the way. What really stood out was how effortless Pablo made everything feel. He handled the details efficiently, respected my time, and made sure I left confident and excited about my decision. That level of professionalism and care is rare. If you're considering a BMW especially if it's your first ask for Pablo. He turns what can be a stressful process into a seamless and memorable experience.

After writing a review on Google and being contacted by the least customer service driven customer…read moreservice agent my problem was not resolved. I was actually taken aback on how he would not apologize or take blame or the incorrect actions the service station and reps took. My car still has oil in the coolant after being taken in and he was putting the blame on me. I am not satisfied with any of the services of this dealership. I will NEVER purchase another bmw. This is my 4th and last bmw ever all because of the way my family and I were treated during and after the fact. Do not come here. Do not get your vehicle serviced here. Do not get scammed. My car is a 2019 x3 its worth about 18k right now we spent close to 10k to fix the issues and get blamed as if it our fault they are incompetent in their job. A visabke hose with coolant leaking was left like that after 3 visits even after showing them the hose.

They did a bait and switch on me. Guy told me they have the car guaranteed. I even have the emails…read moreass proof. Once I got their handed me off to a guy to upsell me another vechical. The guy didn't even apologize for what he did to me. Wasted my time. The sales guy didn't even bother listen ting to me. Immediately put me in a truck even tho I told him I ain't buying anything. I'll post the screens of the rude emails from the guy. Also FTC has this place on list of dealership with deceptive pricing. Google FTC list of deceptive pricing dealerships. They are on it. And see for yourself. They will find a way to screw you ovef. Do your research first.

Ford of Kendall - Unresponsive Service Department…read more I brought my vehicle to Ford of Kendall for a recall repair on the main wire harness, and that visit is almost certainly where my current problems began. After that recall work, my backup camera started acting up, cutting in and out sporadically, and eventually it failed completely. Recently, I brought the vehicle back in to have the camera issue addressed along with several routine repairs, expecting a professional diagnosis and resolution. Instead, I was met with blame-shifting, stonewalling, and a complete lack of accountability. The service advisor contacted me and immediately tried to pin the wire harness issue on supposed "aftermarket modifications," even though my vehicle has never been modified and everything on it is OEM equipment. That accusation was not only false, it felt like a deliberate attempt to dodge responsibility for damage caused by their own technician during the earlier recall repair. Rather than investigate their own work, they tried to manufacture a reason to deny responsibility. Ford of Kendall has now had my vehicle for nearly a week, and I still have no clear explanation, no timeline, and no basic courtesy in terms of communication. They failed to set any reasonable expectation as to when the repairs would be completed, effectively leaving me without a vehicle and forcing me to chase them for information. Every day, I have called the service advisor for an update, and I keep getting the same empty promise: "I'll call you back." The call never comes. The pattern is simple--ignore the customer and hope they go away. What concerns me most is that the damage appears to be the direct result of Ford of Kendall's own work. If the wire harness was damaged during the recall repair, it could absolutely cause irregular voltage and ultimately destroy the backup camera. Instead of acknowledging this very plausible scenario and investigating it, the service department has decided that I should pay out of pocket for a camera that their own negligence likely ruined. It is hard to see this as anything other than an attempt to push their mistake onto the customer. The end result is that I am being asked to pay for a repair that I firmly believe Ford of Kendall caused, after they have already taken my vehicle out of service for nearly a week with no meaningful communication. That combination of incompetence, refusal to accept responsibility, and outright lack of respect for the customer is unacceptable. This experience has seriously shaken my trust in Ford of Kendall. I now have deep concerns about buying any future vehicles from them and about being forced to rely on their service department for warranty work. I have virtually no confidence that they can perform repairs without causing additional damage, and even less confidence that they will stand behind their work when something goes wrong. If you value honest communication, accountability, and basic professionalism, I strongly recommend thinking twice before doing business with Ford of Kendall.

Incredible Audi dealer with a welcoming team and incredible sales department. Purchasing a car…read moreshould be as easy as it was with Gabriel and Diana. Paperwork aside, these are premium cars with premium service and attention to detail - from the welcoming greetings to the impeccable showroom to the selection of coffee and snacks. I'm very lucky to have worked with Gabriel, an Audi expert for decades, and his team. This is my first Audi and the experience has been a 10/10. They took their time to ensure I was comfortable with every single feature of the car and working the digital display.

From the owner: Audi Miami South by The Collection is your all-new authorized dealer for both new and pre-owned…read moreAudi vehicles in South Florida. Located on South Dixie Highway in Palmetto Bay, our brand-new dealership has been crafted to match you with the vehicle of your dreams, and to make getting behind the wheel as easy and as exciting as possible. Audi Miami South embodies the same principles you have come to know and appreciate over the last 45 years at The Collection - stellar service, unmatched product expertise and generational relationships with a staff that welcomes you as if you were a member of their family. It’s in our DNA. Whether you’re in search of your dream Audi or bringing your car in for service, our team of experts are ready to help. We serve the southern Dade County area. including Pinecrest, Sunset, Palmetto Bay, Cutler Bay, Kendall, West Kendall, Homestead and the Florida Keys.

I'm so happy, blessed, and truly thankful for the amazing service I received today…read more I had a huge scare when my car suddenly stopped working, but the service department took such great care of me. Beatriz at the reception, Manuel from service, and Ralf, the manager on duty, were all incredibly helpful. Their kindness, patience, and professionalism really made a stressful situation so much easier. Thank you so much for going above and beyond. I truly appreciate everything you did for me. I will definitely continue coming here for all my service needs!

This dealership is incompetent and feels very scam like. My 2023 kia forte gt has a recall for a…read more"non-responsive radio" that they are now saying they cant fix since I do not have warranty to fix it and tried to charge me over $2,000+ dollars to switch the whole radio when its just the radio portion thats not working. On top of that when i purchased the car it came with special wheel locks (stupid), I came to south dade kia on US1 to buy a replacement set and over the phone someone told me to bring my car in to find the proper size wheel locks but now they are saying I have to be charged $230 simply to take off/break off the wheel locks since they dont have one that can fit my car. Point is this place will try to charge you for every little thing and takes no accountability for when this go wrong with the car you bought from them. The staff is 50/50. I've definitely come in to contact with some good employees that tried to be helpful and some complete idiots. I WOULD NOT PURCHASE A CAR FROM KIA. Just go to Honda or something, they treat their car owners way better.

Sales experience was very good and Service has been exceptional. I have rarely needed service, but…read moreHenry and his service team are awesome. Highly recommend.

I've been a customer here for 4 years, and although they say the experience ends after you buy the…read morevehicle, service to me has been so enjoyable with Nicole. I've heard so many wonderful things about her, but having her taking care of the Defender has been honestly, the best. Always so thorough with any service needs I may have, but she definately goes above and beyond what's expected from a service representative. Highly highly reccommended!

This past weekend, I visited Miami Lakes Chevrolet to check out a Tahoe, but the experience was far…read morefrom smooth. The vehicle had a flat tire, a dead battery, no radiator fluid--and to top it off, the radiator cap broke when the salesperson tried to open it. While waiting for them to sort things out, I decided to explore other options and reached out to Enterprise Car Sales South Miami at 17720 S Dixie Hwy, Miami, FL 33157. I spoke with JC, who confirmed they had the Tahoe I'd seen online and assured me it would be ready for viewing. I left Miami Lakes Chevrolet and their scratched-up, poorly maintained Tahoe behind and headed straight to Enterprise. The moment I arrived, I saw the Tahoe--clean, polished, and ready to go. I knew instantly it was the one. Enterprise doesn't tack on unnecessary dealer fees, so the pricing was fair and transparent. After JC and Tara walked me through the numbers, I traded in my old Chevy Avalanche and got a deal I couldn't pass up. JC's professionalism was outstanding, and with Tara's help, the entire process felt more like a celebration than a transaction. Thank you both for making this such a great experience! Enterprise Car Sales South Miami 17720 S Dixie Hwy Miami, FL 33157-5422

WORST car dealership down south better options are going to an up north dealer. I've gotten 2…read morevehicles from them previously traded in my Altima 2020 for a Nissan Rogue 2021. My car was totaled in February due to a rear end collision. My insurance covered 75% of my vehicle and my GAP claim was denied by ENTERPRISE CAR SALES for being a "commercial vehicle" never once have I drove the vehicle for any company's or drive shares so I don't understand I've spoken to them in person and sound reasonable claiming they can get my GAP agreement reversed which was a lie it's October now and this happened in February still without a car and paying for a car I do not currently have in my possession RIDICULOUS

Brought our Mini S for some warranty work as well as scheduled maintenance. They didn't have a…read moreloaner for me even though they said they would provide one for us . When we got there we saw some that said service loaners yet we were told they weren't available because the ones they had there had "issues".. bot comforting... At any rate had to have someone pick us up. After a couple of days we were told that the car was ready and we headed there and was being washed, etc. When we got there they brought out the car unwashed and said they would wash it but it would take approximately 45mins to an hour..nevermind that, we'll do it ourselves. Hopefully next time they can have it washed before they call us to pick it up..

I don't write reviews but omg what a bad place to do business with order a part came defective from…read morefactory then was told couldn't get my money back cash as I paid for it or back to my card it had to be a cheek send by mail after a week tried to call to see the status of it it keep getting voicemail will never buy another part from there