I had a beyond frustrating experience at Honda of South Miami yesterday. I was there with my wife…read moreand mother-in-law to look at a Honda HR-V, and I've never been treated so poorly by a salesperson in my life. I accidentally drove into one of the lots where the security bars went down, and I got trapped. I parked the car and looked for help, spotting a salesperson named Luis Felipe across the road. I waved my hands to get his attention, but instead of coming over to help, he just waved back at me like "no, you come to me." When I walked over and told him I was stuck, he actually started yelling at me. He asked, "Why did you go in there?" and complained that it was going to take 10 or 15 minutes of his time to get me out. When I asked him if he actually wanted to help me, since I'm the customer and he's the salesperson, he literally said, "That depends." I felt completely belittled and ignored. He was a pure jerk, and I never gave him any reason to treat me that way. I was just a customer asking for help, and he treated me like a huge inconvenience. The only reason this isn't a 1-star review is because of Franklin. Once I finally got out of that lot, Franklin stepped in and was the complete opposite. He was super friendly, professional, and actually helpful. He took us to see the inventory and apologized for how his colleague acted. If you go to Honda of South, save yourself the headache and stay away from Luis Felipe. He clearly doesn't understand what customer service is. Ask for Franklin, he's the only reason we didn't leave immediately.

Purchased a Civic Type R from this team. Everyone I met with was friendly, knowledgeable and really…read moremade the experience worthwhile. They went above and beyond to make the deal go smoothly. Thank you Richard, Oscar, Mikeil and Jose. All awesome to work with. I definitely recommend this dealership.

I had an outstanding experience working with Pablo Zerba at South Miami BMW. Leasing my first BMW…read morean I4 edrive 40 felt like a big step, but Pablo made the entire process smooth, transparent, and genuinely enjoyable. I've leased many vehicles in the past, so I know how the process usually goes--and truly exceptional customer service stands out when you experience it. Pablo delivered exactly that. From the moment I walked in, he was attentive without being pushy, knowledgeable without overwhelming me, and incredibly patient with all my questions. He took the time to understand exactly what I was looking for, walked me through the features of the i4, and explained the leasing options in a way that actually made sense. There were no surprises just honest guidance and clear communication every step of the way. What really stood out was how effortless Pablo made everything feel. He handled the details efficiently, respected my time, and made sure I left confident and excited about my decision. That level of professionalism and care is rare. If you're considering a BMW especially if it's your first ask for Pablo. He turns what can be a stressful process into a seamless and memorable experience.

My experience with BMW of South Miami constitutes a clear example of contractual breach,…read moreoperational negligence, and potential exposure to financial harm for the consumer. On April 10, 2026, we entered into a lease agreement under the explicit condition that this dealership would assume responsibility for the payoff of our prior vehicle, which still had 6 months remaining on its lease. This obligation was not optional; it was an integral part of the transaction. To date, the dealership has failed to fulfill this obligation. The documented facts demonstrate a pattern of unacceptable conduct: * Issuance of a check late and to an incorrect address, failing to meet basic standards of due diligence. * Complete lack of follow-up by the dealership, even after UPS requested an address correction. * Failure of basic internal controls: the customer had to identify the shipping error using tracking information that was sent without verification. * False assurances of immediate resolution, with no actual execution within a reasonable timeframe. Only after receiving a formal notice of intent to pursue legal action did the finance department react--canceling the defective check and promising to issue a new one. However, even after that communication, the replacement check had not been processed or shipped within the promised 24-hour timeframe, further compounding the failure to perform. This conduct reflects not only severe administrative incompetence, but may also constitute: * Breach of contract * Negligent business practices * Potential adverse impact on the consumer's credit After more than 22 years of leasing vehicles, I can confidently state that this has been the worst handling of a financial transaction I have ever experienced. I strongly recommend exercising extreme caution--or preferably, avoiding this dealership entirely. This level of operational failure should concern BMW of North America and Morgan Auto Group. Luxury is not defined by the brand of the vehicle, but by respect for the customer and the fulfillment of contractual obligations.

I have been having the worse customer service at Ford of Kendall . They could never do anything…read moreright . On my last visit , I went straight to Will the service manager . He listened , wrote some notes and reamed some people and got what I needed ! Unfortunately it still wasn't right !!! Will had to order a new part (after they broke the original ) and he promised me It would be here on Friday - it came in on Thursday and true to his word , he called me in to take care of the repair . I was finally satisfied thanks to Will ! He has restored my faith in Ford of Kendall (only if I deal With him )! Thank you Will for your valuable help - it is appreciated !

Ford of Kendall - Unresponsive Service Department…read more I brought my vehicle to Ford of Kendall for a recall repair on the main wire harness, and that visit is almost certainly where my current problems began. After that recall work, my backup camera started acting up, cutting in and out sporadically, and eventually it failed completely. Recently, I brought the vehicle back in to have the camera issue addressed along with several routine repairs, expecting a professional diagnosis and resolution. Instead, I was met with blame-shifting, stonewalling, and a complete lack of accountability. The service advisor contacted me and immediately tried to pin the wire harness issue on supposed "aftermarket modifications," even though my vehicle has never been modified and everything on it is OEM equipment. That accusation was not only false, it felt like a deliberate attempt to dodge responsibility for damage caused by their own technician during the earlier recall repair. Rather than investigate their own work, they tried to manufacture a reason to deny responsibility. Ford of Kendall has now had my vehicle for nearly a week, and I still have no clear explanation, no timeline, and no basic courtesy in terms of communication. They failed to set any reasonable expectation as to when the repairs would be completed, effectively leaving me without a vehicle and forcing me to chase them for information. Every day, I have called the service advisor for an update, and I keep getting the same empty promise: "I'll call you back." The call never comes. The pattern is simple--ignore the customer and hope they go away. What concerns me most is that the damage appears to be the direct result of Ford of Kendall's own work. If the wire harness was damaged during the recall repair, it could absolutely cause irregular voltage and ultimately destroy the backup camera. Instead of acknowledging this very plausible scenario and investigating it, the service department has decided that I should pay out of pocket for a camera that their own negligence likely ruined. It is hard to see this as anything other than an attempt to push their mistake onto the customer. The end result is that I am being asked to pay for a repair that I firmly believe Ford of Kendall caused, after they have already taken my vehicle out of service for nearly a week with no meaningful communication. That combination of incompetence, refusal to accept responsibility, and outright lack of respect for the customer is unacceptable. This experience has seriously shaken my trust in Ford of Kendall. I now have deep concerns about buying any future vehicles from them and about being forced to rely on their service department for warranty work. I have virtually no confidence that they can perform repairs without causing additional damage, and even less confidence that they will stand behind their work when something goes wrong. If you value honest communication, accountability, and basic professionalism, I strongly recommend thinking twice before doing business with Ford of Kendall.

Incredible Audi dealer with a welcoming team and incredible sales department. Purchasing a car…read moreshould be as easy as it was with Gabriel and Diana. Paperwork aside, these are premium cars with premium service and attention to detail - from the welcoming greetings to the impeccable showroom to the selection of coffee and snacks. I'm very lucky to have worked with Gabriel, an Audi expert for decades, and his team. This is my first Audi and the experience has been a 10/10. They took their time to ensure I was comfortable with every single feature of the car and working the digital display.

From the owner: Audi Miami South by The Collection is your all-new authorized dealer for both new and pre-owned…read moreAudi vehicles in South Florida. Located on South Dixie Highway in Palmetto Bay, our brand-new dealership has been crafted to match you with the vehicle of your dreams, and to make getting behind the wheel as easy and as exciting as possible. Audi Miami South embodies the same principles you have come to know and appreciate over the last 45 years at The Collection - stellar service, unmatched product expertise and generational relationships with a staff that welcomes you as if you were a member of their family. It’s in our DNA. Whether you’re in search of your dream Audi or bringing your car in for service, our team of experts are ready to help. We serve the southern Dade County area. including Pinecrest, Sunset, Palmetto Bay, Cutler Bay, Kendall, West Kendall, Homestead and the Florida Keys.

I'm so happy, blessed, and truly thankful for the amazing service I received today…read more I had a huge scare when my car suddenly stopped working, but the service department took such great care of me. Beatriz at the reception, Manuel from service, and Ralf, the manager on duty, were all incredibly helpful. Their kindness, patience, and professionalism really made a stressful situation so much easier. Thank you so much for going above and beyond. I truly appreciate everything you did for me. I will definitely continue coming here for all my service needs!

We bought a Sante Fe with Luis Chacon, the car is still leaking after multiple trips to the…read moremechanic. I have been trying to contact anyone for a whole month! This place has the worst service I have seen in my entire life. They sell a broken car and don't pick up the phone ever again.

I've been a customer here for 4 years, and although they say the experience ends after you buy the…read morevehicle, service to me has been so enjoyable with Nicole. I've heard so many wonderful things about her, but having her taking care of the Defender has been honestly, the best. Always so thorough with any service needs I may have, but she definately goes above and beyond what's expected from a service representative. Highly highly reccommended!

My wife and I have a special love for Land Rovers. All models, we have bought multiple models from…read morethis dealer in the last 35 years. Nowadays we recommend you stay away. We just lost thousands on a used LR4. But was our great mistake. As they said "you bought it as is"

This past weekend, I visited Miami Lakes Chevrolet to check out a Tahoe, but the experience was far…read morefrom smooth. The vehicle had a flat tire, a dead battery, no radiator fluid--and to top it off, the radiator cap broke when the salesperson tried to open it. While waiting for them to sort things out, I decided to explore other options and reached out to Enterprise Car Sales South Miami at 17720 S Dixie Hwy, Miami, FL 33157. I spoke with JC, who confirmed they had the Tahoe I'd seen online and assured me it would be ready for viewing. I left Miami Lakes Chevrolet and their scratched-up, poorly maintained Tahoe behind and headed straight to Enterprise. The moment I arrived, I saw the Tahoe--clean, polished, and ready to go. I knew instantly it was the one. Enterprise doesn't tack on unnecessary dealer fees, so the pricing was fair and transparent. After JC and Tara walked me through the numbers, I traded in my old Chevy Avalanche and got a deal I couldn't pass up. JC's professionalism was outstanding, and with Tara's help, the entire process felt more like a celebration than a transaction. Thank you both for making this such a great experience! Enterprise Car Sales South Miami 17720 S Dixie Hwy Miami, FL 33157-5422

WORST car dealership down south better options are going to an up north dealer. I've gotten 2…read morevehicles from them previously traded in my Altima 2020 for a Nissan Rogue 2021. My car was totaled in February due to a rear end collision. My insurance covered 75% of my vehicle and my GAP claim was denied by ENTERPRISE CAR SALES for being a "commercial vehicle" never once have I drove the vehicle for any company's or drive shares so I don't understand I've spoken to them in person and sound reasonable claiming they can get my GAP agreement reversed which was a lie it's October now and this happened in February still without a car and paying for a car I do not currently have in my possession RIDICULOUS

Brought our Mini S for some warranty work as well as scheduled maintenance. They didn't have a…read moreloaner for me even though they said they would provide one for us . When we got there we saw some that said service loaners yet we were told they weren't available because the ones they had there had "issues".. bot comforting... At any rate had to have someone pick us up. After a couple of days we were told that the car was ready and we headed there and was being washed, etc. When we got there they brought out the car unwashed and said they would wash it but it would take approximately 45mins to an hour..nevermind that, we'll do it ourselves. Hopefully next time they can have it washed before they call us to pick it up..

I don't write reviews but omg what a bad place to do business with order a part came defective from…read morefactory then was told couldn't get my money back cash as I paid for it or back to my card it had to be a cheek send by mail after a week tried to call to see the status of it it keep getting voicemail will never buy another part from there

This is again a review for the service department. Matthew was my service writer. I was in for a…read morequick oil change (free as a part of the Jeep Wave program). He suggested I get the 35" tires rotated while I was there (also free with Jeep Wave), so ok. They don't try very hard to upsell you on other paid services, which is good. It was all completed in about one hour. My Jeep inside was still clean (no hand prints, etc). Could not ask for a better simple service experience.

I am updating my previous review, and unfortunately it is not for the better…read more In March 2024, I traded in my vehicle and worked with a salesperson who, at the time, seemed helpful. I made it very clear that I was looking for a standard 24-36 month lease. That was my expectation going into the deal. During the final walkthrough, the truck brought out was not the correct trim. I pointed this out, and I was told they had the right one available, but the payment would be higher. I agreed to the new pricing and was sent to the finance manager to complete the paperwork. Fast forward to today--I contacted the bank expecting to be near the end of my lease, only to find out I had signed a 60-month (5-year) lease!!. Who even knew that there was a 5 year lease??. That defeats the purpose of a lease!. Let me be very clear: this was never properly disclosed or explained to me at any point during the process. A 5-year lease is a PREDATORY LEASE!!!! and goes completely against what most consumers understand a lease to be. Had this been clearly presented, I would have never agreed to it. Buyers--do not rely on verbal explanations at this dealership. Review every single line of your contract, especially the lease term. I will not recommend this dealer to anyone. Proceed with extreme caution.