BMW Park Lane is one of those places that I always have to visit when in London! I live in Los…read moreAngeles, so obviously don't need a car there but I just love the place and the people who run it! They ALWAYS have an amazing selection of BMW's and Mini's and even a full BMW motorcycle dealership downstairs. The staff is beyond friendly and love chatting with them about the cars! When in town in June went there with my 3.5 year old son who was also in heaven. Beverly who we were chatting with was so nice and even gave us a few BMW & Mini Park Lane keychains which we now use at home which is such a fun souvenir! AS you guessed the next time we are in London, it's a stop we will make again as part of tradition!

Thoroughly disappointed by BMW Park Lane. I was first sold a defective vehicle and then blacklisted…read morefrom purchasing any further vehicles across the BMW franchise. As a life long BMW advocate, I'll now be focusing my brand loyalty elsewhere. More than happy to brief anyone on the full story as required - the trials and tribulations make for a novel that would challenge the Harry Potter series.

Jack Barclay is a good place if you are a serious Bentley fanatic…read more If you looking to purchase any merchadise that is Bentley related, I would always recommend Jack Barclay

Had a mot and service on my 120d m sport with them at the end of july last year which set me back…read moreover £450. They seems very knowledgeable & professional at the time. However turns out the botched the oil filter installing it upside down which meant my car was leaking a load of oil (which I was none the wiser about) which could have easily led to the engine to sieze up. This may have just been an unfortunate one off hickup by them, but sadly cannot recommend them because of this.

Went to AMC today after going to a few independent garages first who said it would be an expensive…read morejob tosort out a problem with the jets for my windscreen fluid which stopped working. Mark took a look at my car and in 5mins came back with my key and said it was sorted. A pipe had just come off... I highly recommend this garage as they are honest and professional. If I had listened to the other garages I would be £200 quid out of pocket....happy days!!

The ritual of having one's car serviced, like its near cousin, a visit to the dentist, inspires…read morefear and loathing in all but those with sufficient expertise to evaluate any advice that might be proffered by "the experts". One is forced to take entirely on trust the nature and cost of any repairwork deemed to be necessary. Rejecting the protocol of scheduled services by manufacturer-accredited workshops is truly perilous - the system has ways of destroying the naive in the end. And so it was, when I took my 2016 Golf Gti Performance to Lookers in Battersea for a scheduled service, that I received one of those tragic early afternoon calls from the service department with the "news" that my car had at some point developed a leak in the coolant system. Having little choice at that stage, I authorised £81 of expenditure on diagnostics which Lookers would otherwise not have been prepared to carry out. In due course the service crew advised me that it was the thermostat housing that was leaking and that the cost of putting things right would be somewhere north of £1,300. Lacking the emotional resilience to deal with the blow, I declined the offer of service emphatically on the basis that, with unforeseen expenditure of that magnitude, I would prefer to shop around and, in all likelihood have the work carried out elsewhere. Within a day or two, I had the fault investigated independently. It transpired that it was the water pump, not the thermostat housing that had failed; the repair set me back £826 in the end. The disparity is not the source of my complaint however. It is that, unbeknownst to me when I collected my car from Lookers on the day the service had been carried out, the coolant system had been left empty and the vacuum screw cap on the coolant tank left loose. In pretty short order, the vehicle overheated, forcing me to abandon it temporarily in order to avert major damage to the engine. I have no idea whether the car had been left in this state by Lookers deliberately in order to express pique at my rejection of their repair estimate. At the very least it was negligent, unprofessional and unwarranted. My subsequent calls to lodge a complaint with the service department were not returned, though in the end I did manage to catch the assistant service manager when he was not otherwise engage. His response to my complaint was apologetic but unrepentant. My experience reflected a breach of the trust one expects when exposed to areas of expertise and know how that are not one's own. In all likelihood, Lookers' behaviour is characteristic of its industry as a whole. However it should not be. The public deserve better standards. Needless to say, I shall never take my business to Lookers again.

Poorly presented showroom. Laughably low levels of service from sales staff who just sit there and…read moredirect you to the brochure display. High priced cars outside compound the contempt for customers by stating 'affordable' on most price tickets. Shameful.

Whenever I am at Piccadilly, I feel more or less like a tourist. Being German, I can't stop looking…read moreat the marvelous display of the latest Audi models in this flagship store. As "white" is en vogue this year, every car on display is currently white. Interesting are the energy efficiency ratings. I did not know there is even a "G" rating like the one for the R8. I think the best on display was an "F" for the 3 litre diesel engine...

It used to be good when first opened as was more of a showcase for Audi but once the emphasis…read moreshifted to selling cars it went down dramatically. To give you an idea of how poor when I dropped in and bumped into the same salesman I'd seen previously when looking to purchase my Audi, he asked if I actually bought a car, I told him I had and started listing some of the problems from the first day and his exact words were "good" and I asked why do you say that when it's been nothing but trouble and the Audi has been the worst brand new car I've ever owned, "because you didn't buy it from me". Hardly an ambassador for the brand.