To whom it may concern…read more I would like to nominate Andrew Smith for an award in recognition of his simply awesome service, professionalism (even when having questions and requests thrown at him). He remains extremely calm and is genuinely sincere throughout every call we have. We purchased 2 BMW's from Andrew just over three years ago and as soon as we were able to VT I contacted Andrew where again he did not fail to deliver his usual 200% customer satisfaction. His product knowledge is second to none. He is the most professional person I have EVER dealt with. Andrew must be a massive asset to Park Lane BMW. Nothing is a trouble. EVER. We collect our new cars around July time and we're travelling down from Durham to stay over and one of the main reasons was to actually get to meet Andrew and shake his hand. Andrew is also very modest, he has not by any means encouraged me to write this review. Andrew, many thanks for what has been simply above outstanding service and support. It's again been an absolute pleasure dealing with you. Thank you and see you soon. Rob Simmons

BMW Park Lane is one of those places that I always have to visit when in London! I live in Los…read moreAngeles, so obviously don't need a car there but I just love the place and the people who run it! They ALWAYS have an amazing selection of BMW's and Mini's and even a full BMW motorcycle dealership downstairs. The staff is beyond friendly and love chatting with them about the cars! When in town in June went there with my 3.5 year old son who was also in heaven. Beverly who we were chatting with was so nice and even gave us a few BMW & Mini Park Lane keychains which we now use at home which is such a fun souvenir! AS you guessed the next time we are in London, it's a stop we will make again as part of tradition!

Jack Barclay is a good place if you are a serious Bentley fanatic…read more If you looking to purchase any merchadise that is Bentley related, I would always recommend Jack Barclay

Love me some Porsches! This is a great place to come and look at several models of Porsche…read morevehicles, options, colors, and even purchase if you so choose! There were serval models on the floor when we visited several times. The accessories they display are not for sale on site but can be purchased online (apparel, bicycles, luggage, etc). One of the coolest displays which is the only one in the world Porsche has - you can select the color you want in your Porsche model and it will display it on the video screen. How cool is that! How much do I like Porsche? Well, I have two!

Had a mot and service on my 120d m sport with them at the end of july last year which set me back…read moreover £450. They seems very knowledgeable & professional at the time. However turns out the botched the oil filter installing it upside down which meant my car was leaking a load of oil (which I was none the wiser about) which could have easily led to the engine to sieze up. This may have just been an unfortunate one off hickup by them, but sadly cannot recommend them because of this.

This is an independent BMW and Mercedes specialist that we have been using for a while; two major…read moreadvantages over the 'official' BMW garage: their prices are much more realistic, and strangely enough their customer service is about 100 times better. Ok it's less frilly than the BMW place, you have to drive there and collect your car yourself, but they are extremely professional, pleasant and helpful. A real find.

The ritual of having one's car serviced, like its near cousin, a visit to the dentist, inspires…read morefear and loathing in all but those with sufficient expertise to evaluate any advice that might be proffered by "the experts". One is forced to take entirely on trust the nature and cost of any repairwork deemed to be necessary. Rejecting the protocol of scheduled services by manufacturer-accredited workshops is truly perilous - the system has ways of destroying the naive in the end. And so it was, when I took my 2016 Golf Gti Performance to Lookers in Battersea for a scheduled service, that I received one of those tragic early afternoon calls from the service department with the "news" that my car had at some point developed a leak in the coolant system. Having little choice at that stage, I authorised £81 of expenditure on diagnostics which Lookers would otherwise not have been prepared to carry out. In due course the service crew advised me that it was the thermostat housing that was leaking and that the cost of putting things right would be somewhere north of £1,300. Lacking the emotional resilience to deal with the blow, I declined the offer of service emphatically on the basis that, with unforeseen expenditure of that magnitude, I would prefer to shop around and, in all likelihood have the work carried out elsewhere. Within a day or two, I had the fault investigated independently. It transpired that it was the water pump, not the thermostat housing that had failed; the repair set me back £826 in the end. The disparity is not the source of my complaint however. It is that, unbeknownst to me when I collected my car from Lookers on the day the service had been carried out, the coolant system had been left empty and the vacuum screw cap on the coolant tank left loose. In pretty short order, the vehicle overheated, forcing me to abandon it temporarily in order to avert major damage to the engine. I have no idea whether the car had been left in this state by Lookers deliberately in order to express pique at my rejection of their repair estimate. At the very least it was negligent, unprofessional and unwarranted. My subsequent calls to lodge a complaint with the service department were not returned, though in the end I did manage to catch the assistant service manager when he was not otherwise engage. His response to my complaint was apologetic but unrepentant. My experience reflected a breach of the trust one expects when exposed to areas of expertise and know how that are not one's own. In all likelihood, Lookers' behaviour is characteristic of its industry as a whole. However it should not be. The public deserve better standards. Needless to say, I shall never take my business to Lookers again.

Poorly presented showroom. Laughably low levels of service from sales staff who just sit there and…read moredirect you to the brochure display. High priced cars outside compound the contempt for customers by stating 'affordable' on most price tickets. Shameful.

Whenever I am at Piccadilly, I feel more or less like a tourist. Being German, I can't stop looking…read moreat the marvelous display of the latest Audi models in this flagship store. As "white" is en vogue this year, every car on display is currently white. Interesting are the energy efficiency ratings. I did not know there is even a "G" rating like the one for the R8. I think the best on display was an "F" for the 3 litre diesel engine...

It used to be good when first opened as was more of a showcase for Audi but once the emphasis…read moreshifted to selling cars it went down dramatically. To give you an idea of how poor when I dropped in and bumped into the same salesman I'd seen previously when looking to purchase my Audi, he asked if I actually bought a car, I told him I had and started listing some of the problems from the first day and his exact words were "good" and I asked why do you say that when it's been nothing but trouble and the Audi has been the worst brand new car I've ever owned, "because you didn't buy it from me". Hardly an ambassador for the brand.