BMW Park Lane is one of those places that I always have to visit when in London! I live in Los Angeles, so obviously don't need a car there but I just love the place and the people who run it! They ALWAYS have an amazing selection of BMW's and Mini's and even a full BMW motorcycle dealership downstairs. The staff is beyond friendly and love chatting with them about the cars! When in town in June went there with my 3.5 year old son who was also in heaven. Beverly who we were chatting with was so nice and even gave us a few BMW & Mini Park Lane keychains which we now use at home which is such a fun souvenir! AS you guessed the next time we are in London, it's a stop we will make again as part of tradition! read more

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Thoroughly disappointed by BMW Park Lane. I was first sold a defective vehicle and then blacklisted from purchasing any further vehicles across the BMW franchise. As a life long BMW advocate, I'll now be focusing my brand loyalty elsewhere. More than happy to brief anyone on the full story as required - the trials and tribulations make for a novel that would challenge the Harry Potter series. read more

Worst experience & they cheated me that got me taking Angina pain medications. 1. Worst sales process - have to chase them for delivery. 2. Sales team threating me to sign to expired documents. 3. When I raised disputes of my new vehicle delivery - they promised to take action and exactly after 60 days they said they cannot proceed with my request. 4. 40k+ car delivered in most worst state you could ever imagine. 5. When I asked for cancellation (within 14 days) they have been saying will handle disputes and did not took any actions rather cheated me. Delivery condition of vehicle Photo - refer my BMW Park Lane google reviews read more

Im not even that much of a BMW fan but I have to say the Park Lane store is pretty darn cool. The existence of the concets and etrons are worth checking out alone. Oh and they have the cars you can drive too :) read more

Probably the best BMW dealer in the London area. You get top notch service as this one is owned by BMW themselves. The service area in Battersea has a full time black cab driver to ferry you to the station if needed. read more

To whom it may concern I would like to nominate Andrew Smith for an award in recognition of his simply awesome service, professionalism (even when having questions and requests thrown at him). He remains extremely calm and is genuinely sincere throughout every call we have. We purchased 2 BMW's from Andrew just over three years ago and as soon as we were able to VT I contacted Andrew where again he did not fail to deliver his usual 200% customer satisfaction. His product knowledge is second to none. He is the most professional person I have EVER dealt with. Andrew must be a massive asset to Park Lane BMW. Nothing is a trouble. EVER. We collect our new cars around July time and we're travelling down from Durham to stay over and one of the main reasons was to actually get to meet Andrew and shake his hand. Andrew is also very modest, he has not by any means encouraged me to write this review. Andrew, many thanks for what has been simply above outstanding service and support. It's again been an absolute pleasure dealing with you. Thank you and see you soon. Rob Simmons read more

Lost the plot they have I say. Super bad customer service once you get to the branch and not the switchboard. Not for the normal humans on the street clearly. Right back at you; how many people can buy those super cars? Most of the BMWs bought are the normal range, not the few that can afford the super cars. read more

I went to buy a car. Well received by receptionist and given coffee whilst waited for my partner. Said that I needed sales person in 5 minutes after arrival but no sales person came partner arrived treated courteously and he was given coffee. Drank coffee and looked at couple of cars and still no sales person so left with comments that the place does not deserve to be in business. At least 15 different people coming and going all busy but I was totally ignored the one person who was there to buy!!!!!! No eye contact, no speech just appearing busy. Receptionist and host great, everyone else dreadful and maybe you should run a coffee shop instead of selling cars. A truly unpleasant experience read more

Terrible service probably my the worst dealership experience I have had in 20+ years. Sent my car to the Battersea bodyshop for an insurance quote for non-fault accident. Once quoted, they sent my car out of London to unknown location without my permission and then charged outrageous storage and admin fees and took several days to retrieve my car. Sent a complaint email as per the website complaint procedure and still no reply to date which is a total joke since their lead time is 72 hours to respond as advertised. The bodyshop team do not pick-up the phone or return calls as they complain of being short-staffed. Huge disappointment and loss of faith in the brand as a result. read more

This place cannot be beaten. More an airline lounge atmosphere than a garage - coffee, fruit water and snacks on hand all managed by an ultra professional staff from the receptionist right to the senior managers, Fast, efficient and effective delivering top class services and the most friendly of approach. I didn't use the station transfer but it fits in with the whole first class feel of the place. read more

BMW Park Lane Battersea Service has been a unsatisfactory experience for me. Unfriendly and unhelpful staff. Unwilling to listen to your questions and talk over you if you do ask anything. Only 2 people were helpful, one was at the gate who welcomed me and directed me where to go and the other one was who received me at the doors. Rude and unhappy staff, it seemed to me as they were dragged to do work, no customer relations and hardly any smile on their faces. They gave me a time to collect my car when I dropped it off early in the morning, but later I had a call stating additional work needed to be carried out and delayed the pick up by 30 more minutes and just hung up. This 'additional work' was not carried out, however they still delayed giving my car back without any further explanation. When I went to pick up the car, they seemed so miserable and unfriendly and told me to wait till one of the driver brings my car from car park and informed me that there is a problem in their system and cannot locate my keys therefore they will have to find out manually where my key was. I waited an hour, then had to ask another member of staff for the key and he asked for my reg no and grabbed it in a few minutes. they left a number of other customers waiting as well. I was extremely disappointed and did not even get an apology. When I saw the state of the car, it was unclean and not even hoovered. The reason I emphasise this point is because, I have many other cars in my family and every time we go to a Main Dealer, they will wash and hoover the car on return, no matter what service you took it in for. My BMW was due for a major service and the least I expected was for it to be washed and hoovered. But unfortunately BMW failed on this and on many parts of their customer service. I would not recommend BMW Park Lane Battersea Service to anyone. Appalled and disgusted. I did not expect that from a BMW Main Dealer. I would take my business elsewhere. read more

Dishonest, arrogant, uncompromising (and I'm not talking about price, rather their willingness to stretch their opening hours by half an hour to suit customer - they open 9am-6pm and would not wait until 6:30pm). Sales people play games with customers and will put customers through a lot of inconvenience in order to protect what they see as "their" sale. As a result of a first-time experience with BMW, we were prepared to buy 2 cars but will never touch BMW again. To BMW: your cars are good - but given the new range of cars out there - like TESLA - you're not all that and a bag of peas. Wasn't keen on your lack of front wheel drive, expensive services, expensive components etc. Your Park Lane operations just confirmed that we will never touch you with a 10 foot pole. Though you'd do well to remind them what they are actually there to do rather than what your sales personnel think they are there for. First lesson in sales: listen to what the customer wants - don't tell the customer what you think they need. read more