Steve at Sportsman's Warehouse, 5215 Century Ave, Kalamazoo, MI 49006, is a terrible person who is…read moretarnishing the reputation of Sportsman's Warehouse by promoting discrimination and abusing power. November 25, 2025, was one of the most humiliating, degrading, and disrespectful experiences I've ever had! Upon arrival at Sportsman's Warehouse to pick up my order for a Rose, a limited-edition firearm, we walked past a man we later found out was Steve. Several other people were in the department at this time while Steve began helping other customers. When it was my turn to talk with Steve, I let him know I was there to pick up my firearm arm. He asked for my name, then went to the back. He then returned and said, "We have it, but I'm not selling it to you because you two smell like weed." My significant other and I assumed it was a joke, so we laughed it off. Steve kept a straight face, and at that moment, I realized he was being serious. I asked him to repeat himself, and he did, saying he had walked past us twice and that we smelled like weed. I immediately told him he had to be joking and that I did not smell anything like weed. He insisted we smelled like weed and wasn't giving me my order. Thankfully, a customer in the department overheard Steve's accusations and intervened, stating that it was him and that he works at a dispensary, and that he just swung by to purchase ammunition, which is why the department smelled like weed. Steve did not do his due diligence to determine where the smell was coming from, but instead assumed it was coming from my significant other and me. We thanked the man for speaking up. Had this man not spoken up, we would have remained the victims of Steve's power trip, lack of professionalism, and ridiculous accusations. Out of everyone in the department, why were we singled out? Why were we discriminated against? Of everyone in the department, he blamed us, and I was upset, so I expressed my frustration respectfully. I had every right to be upset. However, according to Steve, if I were upset, he had the authority not to give me my firearm unless I agreed to let it go. No law requires you to have a good attitude or tolerate disrespect to receive your firearm, but it may be in Sportsman's Warehouse's policy and procedures. This is the primary place to purchase ammunition for our firearms due to its affordable prices and inventory. Unfortunately, I can no longer say this after spending over $1,000 on a firearm and being disrespected, threatened, and humiliated by Steve. Steve's word against mine, I think not! You don't have to take my word for it; listen to it for yourself. The audio recording can be found at https://youtu.be/fQE0u0UrqJg Sportsman's Warehouse needs more people like Andrew and none like Steve! Andrew overheard Steve's nonsense and immediately came to apologize for Steve, attempting to de-escalate and diffuse the situation. He provided excellent customer service and apologized for our experience. We are aware of the laws regarding substances and firearm purchases. What's even more important to me personally is that I pride myself on being one of the few individuals who have never done any substances other than an occasional glass of wine, so hearing that I smelled like weed was a slap in my face and an attack on my character. I have wanted this firearm since it was released, and unfortunately, my excitement and joy have been taken from me, never to return, thanks to Steve. Every time I go to the range or show off my new firearm, I will be reminded of the horrors of Steve. You can record a conversation in Michigan because it is a "one-party consent" state, meaning you can record a conversation if you are a participant and have consented to the recording, and I have consented.

Love to wander around this place and think of wonderful things to do with the cools stuff for sale…read morehere. I got a new sleeping bag online cyber Monday and picked up at the store. Good deal and staff had it to me in minute or two once i verified my is and order. Store is big and well stocked and staff is very helpful in finding stuff if needed.

Joe from Marksman is an outstanding Gunsmith! I'm the Lead Gunsmith at Huron Valley Guns in New…read moreHudson MI, and I regularly partner with Joe to work on weapons that Im not an expert on, I've been incredibly impressed by his work and recommend him for any weapons I don't feel comfortable taking on. great guy, great work and a fair price!

From the owner: We perform safety inspections, cleanings, repairs or modifications per your request. Just want some…read moregood advice? Give us a call 517-449-8315

What little I know of Chris he seems to be a great person. He is a great instructor. I'm fairly new…read moreto firearms. I did some training with him at his outdoor range. I didn't start out great but he was patient with me. I feel more comfortable than what I was before the training thanks to him. Being that he is a veteran and a local small business Walden Arms is my go to firearm business. Chris definitely knows his stuff. If you're looking into anything firearm related Walden Arms is worth checking out. Thanks Chris!

Chris is absolutely OUTSTANDING!!! Fortunately, while searching for a trainer, I came across Chris…read morewith whom I spent 4 hours last week. We began our time together with his evaluating my rifle which I had never fired. He recommended numerous improvements which made all the difference in the world during the actual training and shooting. He was excellent with spending the time to sight in the new red dot he recommended. I had purchased another rifle from a gun store that said the Bushnell scope would be "sighted in". Well, they must have hired a deer to do it. Wouldn't even hit the target. Chris made several necessary adjustments. That deer will not be happy. As a result of our time together, I am completely comfortable using the rifle we focused on. To keep some of the lesson top of mind, I did some filming. Chris is extremely patient and caring. No pressure and when I missed something we had previously worked on, he was great. With all of his years of experience in the military, SWAT teams, and police departments, serving and training, he definitely knows what he is doing. It is highly likely that other trainers could have huge egos, not Chris!!! Don't look any further for a trainer, if you are reading this, you found your guy. I will be back for my handgun refresher and some more rifle. The time we spent together was definitely not enough.

On the surface, Chantrenne Arms may not seem like much. No bells or whistles. This is a classic…read morecase of don't judge a book by it's cover. Every aspect of service, meeting the tech, reasonable price, constant communication and updates are a perfect 10 out of 10. In my case, we had to deal with the pistol manufacturer. Chantrenne Arms handled all of it. I'm extremely nervous (and was) handing off a firearm of mine to a third party I've never met. I was extremely satisfied with how it turned out. I've only ever been to one other FFL and felt I was gouged; that they made the problem seem worse than it actually was, because it was. It's very much like wishing you had an honest auto mechanic, and you know how rare they are. You just found in Chantrenne Arms that good mechanic, but for firearms. Thanks and nice to meet you. Lance.

From the owner: We are a 07 ffl we manufacture guns and ammo read more

The staff is very knowledgeable about their inventory which was impressive. I went in for ammo,…read morespoke to the gentleman behind the counter he pointed me to just what I needed. I will recommend this place to all my friends who have weaponry needs.

DUMP!!!! Not the same store as I grown to enjoy visiting. Staff is NOT customer focused. Inventory…read moreis continually low. Entire shopping experience is horrible. Management needs to consult previous owners for advice.

wrote a bad review last week because he earned it. had my guns for a year and a half, couldn't find…read moreparts. picked them up and drove straight to Custom Arms in Kendelville Indiana. Week later got a call, diagnosed the problem, found the parts that Isles screwed up all in a week. 300 dollars worth of work to fix what Randy basically broke. I don't know how he stays in business.

20 year military retiree with 2 years Washington State Patrol experience. Had to take a MI CPL…read morecourse to xfer my license. Fortunately I had extensive firearms training. The course lasted about 4 hours. I WOULD NOT recommend this location to anyone who is a novice or first time gun owner. No live fire range and no time spent on proper weapons handling. I left the class gravely concerned for those applying for a first time CPL.

Not a professional gunsmith. Job was to install a new handguard. Bill first went after my scope…read morewith a destructive channel-lock rather than a wrench because it was handy. Used a similar unknown tool on the barrel marring it badly. Lost the parts included with the new handguard. When I went to pick it up, the upper was not working right. He went after that using a letter opener. I settled for the return of my dismembered rifle and the new $75 guard with missing pieces for $150. I brought the basket case to a real gunsmith and will not return to this hack.