Had an appt. for 2pm and arrived 7 minutes early. This place is very remote, run down, dark and dirty. I provided contact info. and requested vet info. I was told to give the owner and sole employee, Tonya, "2 hours". I'm elderly and the drive from my home was more than anticipated. I back tracked to a near by city and shopped. After almost 1.5 hours, I returned and texted Tonya that I was outside, but that I was just waiting because the drive home and then back was just too far and would take too much gas. I rec'd no reply. She arrived about 5 minutes later yelling " Don't come in! Don't come in!". I sat for a few minutes and contacted a friend. I went in. She had not even began to bathe or groom my $2600 Imperial Shih Tzu! She was trying to cover up this fact by having washed her anal area and was blow drying it! She then shaved my little girl straight down her back from neck to tail! I walked out rather than scream! The damage was done! I am beyond horrified! I returned about 20 minutes later with a check written and to collect my dog...done or not! Another couple arrived to board dogs at the same time. Between phone calls to sell puppies, dogs in the same area in cages barking so loud incessantly so you can't even talk and the smell of old urine and fleas was too much! I was just done! She threw my little dog at me unfinished and never bathed! Shame on her. She should be shut down! read more
