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    Humane Society

    3.0 (2 reviews)

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    1 year ago

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    7 years ago

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    Mrs. Toad's Depot

    Mrs. Toad's Depot

    (8 reviews)

    This is such an awesome pet store!! For real. Went to a big chain store hoping to buy a rabbit and…read morethe employees all told us to try Mrs. Toad's Depot. Made the trip and was not disappointed. Walking in the bunnies were to one side, birds on the other. Reptiles and fish are toward the back. Plenty of supplies and great pricing on everything. We specifically were looking for a lion head but the store only had New Zealand and Lop rabbits available. Buuuut...one call to the breeder and 20 minutes later we have our lionhead. We were set up with everything we needed to care for our new bun bun right away and were even helped to the car. The store was clean and didn't stink (strange right?!) so that made us happy. The animals all look well taken care of and healthy. I have no doubt they treat the animals well. If you want cats and dogs go someplace else. If you want a knowledgeable staff to set you up with your unconventional pet, Mrs. Toad's is the place!!

    i was extremely disturbed by the conditions inside mrs. toad's depot. several tanks had dead fish…read morefloating at the surface with visible mold covering them, while other fish were still swimming in the same water. the entire store also reeked strongly of urine. this was not one overlooked tank--it was happening in multiple tanks and raised serious concerns about sanitation and the care of the animals. i cannot recommend this business based on what i personally witnessed.

    Harmony Pet Supplies at HPR

    Harmony Pet Supplies at HPR

    (3 reviews)

    Incredible customer service and wonderful experience! If you have a dog and haven't been here…read morebefore, run don't walk!!

    It used to be what I thought a decent customer service and a well run business with the female…read moremanager. I think her name is Jessie, until recently this guy name Tyler took over the store or he claims and he took over ordering , and suddenly the service turned upside down to half a star really . His understanding of customer service is that he needs to absolutely challenge the customer at every turn , he makes it personal , when in my opinion customer service should never be personal it's just a business transaction that needs to be completed professionally. refused to give out his manager phone number , he refused to give out the business owner info to report a complaint , and refused to let me speak with the previous manager who still works there and his reasoning is that he's not comfortable with any of it . Will I hate to let you know that you are in the wrong business, if you are so uncomfortable of dealing and resolving customer issues, you really should not be working in a retail environment at all and if you're so stubborn to know that customer service is not about you or how you feel it's about listening and understanding your customer's concerns and then try to resolve the issue in a civilized way that's what makes a business a well run business , take your ego out of the equation, and it won't be that difficult to do . You have not done any of the above therefore, you should be fired , because you are not doing the business owner any favors and most certainly not your customers. And of course you will twist these words to suit your self and make you the hero . I will not w et shop at this store or recommend to anyone, and that's unfortunate.

    Humane Society - animalshelters - Updated September 2026

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