Every staff member I've encountered here has been nothing but extremely kind and knowledgeable. We relocated from GA and were looking for a Speech therapist to work with our 5 yr old ASD daughter over the summer so she would continue to progress. Will worked to get her started as soon as possible and was my main point of contact in the setup process. His level of communication went above and beyond to keep me in the loop about start dates, eval, how visits would go, billing, etc. Many times when I first speak to new offices or schools/programs about my daughter they get right down to business - insurance info and what goals they want to achieve in what time frame. But not Lake Speech. The first thing Will told me was that this office's main concern was building trust and lasting relationships with clients to help them succeed. That is the main reason I wanted them to work with my daughter. When the concern isn't how many words they can get her to parrot back in a month but the concern is how comfortable she is in the process, you know you have a winner.
Most front office staff in other places I've encountered would treat clients with such indifference and business like but I have NEVER felt that at Lake Speech. Cristina and Kim have been amazing, sweet, and so helpful and they all run that office smoothly like champs. Cristina remembered personal conversations I had in passing about my grandparents and always asked how they were doing and when my grandmother passed away a few weeks ago everybody offered sincere condolences and accommodated my daughters therapy schedule to meet our family's needs at that time. You can be assured that if they don't accommodate your schedule it is simply because it's not possible - but they will always try to do whatever they can to meet your needs.
Tatiana was my daughter's therapist and was more than I could've hoped for. She was literally so patient, sweet and biggest smile welcoming my kid every time she saw her. She had ideas after every session about what they worked on and what we could work on at home to continue progress. I saw my daughters attitude change like night and day. It started with my daughter crying hysterically on her first few days because she was afraid of a new place to me not being able to get her out of that place! If I would show up 5 mins early to an appointment she would be in the waiting room crying and knocking on the door wanting Tatiana to come get her early lol Even though she can't communicate it with words, I know my daughter will miss her very much.
Today was our last day here, as we are relocating back to GA in a couple of weeks and they gave her parting gifts and hugs and she literally said "happy birthday?" because she thought all the love must be her birthday but it was just amazing people showing my kid that she would be missed.
I knew I couldn't wait to put this review up because I wouldn't want to forget to give this office a shout out. These people are all so wonderful and I really hope anyone trying to decide where to start their child's therapy ends up here. You won't regret it! read more