Food takes a while but not super long…read more Fun Recommend the nachos are pretty nice

Horrible customer service. had an issue that was easily resolved by a manager but then the…read moreemployees had to continue being disrespectful. I bought four tickets to urban air today and when checking in an employee told us that we were not able to make a return on the socks I accidentally bought. after asking two employees because it was an accident and rudely being told no with no other remedies to our issue we demanded the manager. The employee proceeded to make little side comments to another employee that was standing with her, that were extremely rude and offensive, and my husband told her that she needed to learn how to properly do her f job when we were walking away. He did say the F word in all of that because he was upset at the horrible customer service we were receiving. I have been to urban air plenty of times and never had a horrible customer service until this experience. As a trainer of new employees I would beyond disappointed to find out employees were rude to customers and fueling a fire that already had to get the manage involved. I don't care how old an employee is, business are expected to have great customer service and solve customs issues. Not continue to rile up already upset customer. We simply were asking for solutions when they wanted to be rude and say there was nothing they could do but didn't even try to suggest the manager . We asked for a manager. He was not out of line for asking for the manager at this point in time the manager came helped us right away with our issue super friendly, understanding that it was a mistake made. there were further problems until the two employees standing behind the counter we're talking about us so my husband told them to learn how to do their fucking job and then all of a sudden securities following us around and start bullying my husband and not even wanting to hear our side of the story or understand that we had a legitimate reason we were upset. tried explaining to the manager and the security guard that It's escalating because they're not trying to listen to us, the security guard called me a liar and then later on said that I was actually right about what I was saying I wasn't a liar, but of course at that point no one's listening to what we have to say anyways but I just wanted it known that if they were properly trained on how to handle situations and didn't try to talk bad about customers when the customer asked for a manager when they're not able to help then none of this would happen so unfortunately, while this did spiral out of control it's spiraled out of control because the employees were super inappropriate super disrespectful, and clearly didn't know how to do their job properly. They started out already, not warm and welcoming when I was asking them questions about our tickets and then we had issues with the socks. obviously they weren't looking to offer a refund and the security guards felt it appropriate to follow us out to our vehicle and place their hand on the vehicle. just trying to be extra when the whole thing could have already been defused if they didn't want to continue to try and keep the situation escalated. just sad because it is something my family and I have always had a great time. Hopefully this can be a learning opportunity for the entire staff.

my friends and I went to hit balls and grab drinks and food this week and we had Maeve as our…read moreserver. she did an amazing job, she was very kind and attentive. most staff there are super friendly!

Took my 3 year old here and he LOVED it! I personally preferred the course outside on the right…read moreside and didn't really care for the indoor one, but still all fun. Restaurant was good. My kiddo ate most of his burger and chips! Bathrooms clean. Ice cream place was yummy!

Came here for a private group and we had a great time! You start in what looks like a candy store…read moreand then you're in charge of finding the way to the main room. The staff was super friendly and helpful as well. We did the murder room which has various riddles, clues in hidden places, and puzzles. The level was easy but I think we could have done a harder level. We also had a larger group of 11, but we didn't feel crowded in there. We completed with 25 minutes to spare! The phone speaker in the room was a little hard to hear. Some physical exercise is needed for one of the clues. Won't give anything else away, but we had a good time and I'm glad I got to experience Escape in Time again years later.

I came here for my bachelorette and it was such a blast, we did the Haunted Mansion. And not to…read moregive anything away, but will confirm that it was scary and a really great time. We got out in 35 minutes as a group of 10, would definitely go here again. The staff was super friendly and they got into character really well, I appreciated the theatrics

I've been a member with Brittingham for 2 years now and I absolutely love it. They staff are…read morefriendly and the lake access is unparalleled. You can select lake membership or get access to all 3 (Monona, Mendota, Wingra) for about $150 and it is WORTH IT. I don't have to lug my own kayak and paddles from home and to the lake every time I want to get on the lake. I have rented the electric little putt putt boats and those were also fun! The staff are always lovely and welcoming. They are fun and customer service oriented. I'll keep coming back.

the staff have been consistently amazing for as long as I have gone, 10 years! The rental process…read moreis seamless as well.

This gym has a culture of disproportionate viewpoints that is promulgated across its customers on…read morelarge bulletins and leads to employees pinning their political opinions against climbers that "seem" to have views misaligned with the owners'. They claim to have a policy of inclusivity, yet do not. Their managers will even threaten to kick you out of the gym, if you seem to be expressive of a different point of view on topics, misaligned with their own. The weak leadership leads to unprofessional conduct, which in unfortunate, although isolated, situations leads will lead to climbers being attacked. While this place seems like a regular climbing gym, you may very well feel marginalized bullied here, and with an indifference from management and even the owner of the gym. The holds are always grimy, dirty, typically "gunked" with black rubber, sweat and chalk cake. The climbers in this area seem mostly timid and don't like to be approached, but most of them seem like cool people.

Visited boulders climbing gym yesterday with friends to try rock climbing for my first time. The…read morestaff were super friendly and helpful with guiding me through the different levels and general questions. I was impressed with the selection of different rock walls that Boulders had. The different levels were color coded and it was very straightforward to learn for a first timer. The guests were all super friendly as well and everyone seemed to be having a great time. A guest pass is $25 which includes chalk and climbing shoes to rent. If I do go bouldering again, will definitely revisit!

My first time seeing a lion... haha - I loved this place; there's not lots of animals but still…read morenice place to go. Is free, and there's a children zoo for the kids.

Such a fun place for all of the family! ? Very accessible…read morefor w/c and stroller users! fun play ground area for kids with interactive options like feeding the goats! Summer can be busy but I highly recommend going in the fall if you want to avoid the crowds. They also have some sensory sensitive friendly options which is always a win in my book!

Do not rent from this company. Rented a "luxury" 14 person pontoon in July 2024, and it was junk…read more Please see the pictures: the boat was literally held together with packing tape in places, including the canopy which was flapping in the wind after we opened it. Additionally, the reverse gear did not work...the employee told us before departure that the reverse was " a little tricky, it doesn't always take." The reality was that the boat did not operate in reverse and we had to use manpower to avoid running into other boats when we attempted to dock/anchor. This was the most disturbing aspect of the rental because it was a safety risk, never mind the damaged and taped sections. We tried to discuss with Madison Jet Ski, but good luck reaching someone. There is no one to call, and slow or non-responsive to email. As a last resort, we attempted to find resolution with our credit card company, but were presented with legalese that we signed away any recourse in event of a complaint. Buyer beware, you have to sign off on everything BEFORE you take the boat out. Once you get on the water and discover any issues, you're stuck. My attempts at recourse began in July, and it is now mid-October. I will not waste any more of my valuable time dealing with this company, but it is my hope that sharing my experience will help others avoid the same fate. You can do better than Madison Jet Ski and your ~$700 with other firms on Lake Mendota or Monona.

Cannot recommend enough! We booked last minute and Larry was more than accommodating. Super…read morefriendly and helpful, everything was perfect. The boat was gorgeous and ran beautifully, and they are even dog friendly! Thank you again Kaia and Larry.

Barrecode is one of my favorite studios to go to in the Madison area. I love how there are so many…read moredifferent classes from HITT, Total Body Conditioning (TBC), Brawl, Classic Barre, and Barre Restore. With such variety, no two classes you take during the week are the same which keeps all the classes interesting and engaging! Studio and all the equipment is always clean, the barre room is really large, and there's always hair ties, dry shampoo, etc. if you need it. All the instructors are really friendly. Also the classes vary in time so you are are daring enough to do a double, they will be 2 different types of classes. During the class, the instructor is guiding you the whole time and coming around to check on form, which was extremely helpful for me when I first started doing barre. A lot of the positions aren't regularly done so form is important to get your best workout in. Even after class, I always appreciate the community Barrecode fosters through their social media, sending the message of encouragement and support to everyone no matter where they are in their fitness journey and taking these goals beyond their health to their everyday lives.

Let me start by saying I have NEVER taken a barre class before and was actually pretty nervous…read moreabout it. That all went away as soon as I got there. The ladies at check in did everything they could to make me feel comfortable & confident: showing me around, helping me grab the stuff I would need for class, and answering all my questions. The class I went to was a classic barre class, so there was a focus on core, glute stuff, some upper body stuff, then more legs. The music was upbeat, as was our instructor, and that helped keep me going for the 50 minutes. I was surprised how challenging these little moves could be and as I type this my right butt cheek is feeling it. I was also surprised to not be dripping sweat by the end. Anytime I run or spin, it looks like I just got out of the shower, so this was a pleasant surprise. However, I still appreciated that the lights were dimmed during class. I am not great at doing things in time like leg lifty things, so I appreciated being able to retreat to the shadows. At the end, a really friendly stranger (who clearly knew what she was doing because I noticed & envied her on-time leg lifts/lack of shaking legs) came up and said she'd only been there a few months but it gets easier. She also said that none of the classes she's been to have been the same, so it stays challenging/interesting. Overall, positive experience! I would especially recommend it if you were interested in starting barre classes, but didn't know where to start.

This pool is everything. Especially on a hot day in Madison!…read more This Sunday we went here on a whim for the first time. It was so nice! So much space for all people. There's areas for lap swimming/more adult centric activities, and kiddo friendly sections. And it has a slide!!!! No need to wait for hours at a water park to go down a slide. This slide gives you the thrill you seek, with no wait. Less the kiddos also waiting for their turn! The chairs are ready great quality for a public pool. They aren't the most comfortable thing in the world, but they are sturdy and do the job. Water was clean. I saw one hairball in the drain, which was a little gross, but for a public pool I felt safe. I didn't venture into the bathrooms this time so can't speak to those. My partner went to see the snack station and said there were plenty of affordable options should you get hungry. You are allowed to bring in food and drink, but there is a designated area to eat them. I saw a full season for residents is $85 and a daily was $6 (at time of writing this review). It's worth checking out for how reasonable it is. I'll definitely be back again!

We love Goodman pool. There are concessions back now - Ice cream, chips and candy plus sodas and…read morewater. Big community pool with two fun slides and two diving boards. Lifeguards do a great job. Tons of deck chairs plus lawn to sit on. Zero depth pool for the little ones. Super family friendly. Diverse attendees unlike pretty much every other pool in Madison. All inclusive swim and dive team and morning swim lessons too. We love it here!