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    Lake Life

    5.0 (1 review)
    Closed 12:00 pm - 4:00 PM

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    8 years ago

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    Red Barn Company Store

    Red Barn Company Store

    4.2
    (19 reviews)
    0.2 mi
    $$

    I've been a customer for several years, but recently made a major purchase and was extremely…read moredisappointed. My wife and I purchased a table for around $2,000.00. We saw it and loved it right away, and an employee quickly told us it was the last one. We are building a new home and thought it would be amazing in our foyer, so we bought it. We have purchased expensive furniture at numerous different stores around the Madison area and at one time we had some issues with an item we purchased in Madison. That store went ABOVE AND BEYOND, telling us they would do anything to make it right. Refund, store credit, sending a repair person to our home were all options they gave us. When we bought this table neither one of us recall anyone saying that the sale was final and there were no returns. However, it does say that in the small print on our receipt. To our shock, we learned the table was too long for the spot we intended it for and we have no other place for it. Due to the cost (almost $2,000.00) we reached out to the store to see if we could return it - and we even told them we would be happy with store credit so we could find another, smaller table. The person on the phone was rather short and to the point, telling us "There are no refunds or exchanges, we told you that when you bought it". When we tried to explain that nobody told us that, and we were willing to just get store credit so they would not lose out on a sale, they told us "You will have to talk to the OWNER" who was not there. So we asked for the owner to call us at her earliest convenience. My wife received a call from another employe who was NOT the owner, and she said "I'm sorry, but there is nothing we can do". WARNING: If you are looking for good customer service and a store that cares about their customers and will stand behind their products, I would suggest you DO NOT shop here. We have spent a lot of money at this store over the years and this was a major purchase. They did not seem to care if they lost a good customer and all future sales from us.

    This is the most obnoxious store too many employees following eavesdropping suspicious and not…read morewelcoming you to browse and purchase. They need to change their entitled attitude and be customer centric!

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    Red Barn Company Store
    Red Barn Company Store
    Red Barn Company Store

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    Lake Life - homedecor - Updated August 2026

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