Terrible, unprofessional overall. I have recently moved to the area and had to find another PCP. I…read morewas having a ton of pain in my hand so went ahead and sought out a doctor who could hopefully be a PCP for me in the future. I scheduled the appointment with ease which is why I am giving it 2 stars. I am also giving it 2 stars because some of the staff was pleasant. However, the PCP that I saw, Dr. Tlucko, was absolutely horrible! Not only did she have the WORST bedside manner that I have ever experienced, but she was rude, cold, and overall I did not feel respected. I felt vulnerable. Because my appointment was made relatively quickly, I was not able to have my medical records sent in time. She was asking a lot of questions, understandable, but basically told me to shut up (not in those exact words) when I was trying to elaborate about something. She kept cutting me off. I was trying to ask her about another problem I was having to see how we could move forward with a treatment plan/ideas and she said, "You can't fix everything in one day." Then she asked when the last time I had a physical and I said, "Um.. I don't remember the exact date, but..." and before I could tell her the approximate date, she cut me off snapping, "You need to remember when you had it." I felt like I was being scolded. She rushed me in and out and I was nearly in tears when I left her. She did not even look at my hand which was my main problem! She literally listened to my lungs and that was it. She requested for me to have an xray and scan on my hand, but did not look at it, ask for symptoms, etc. It has now been weeks since I had that appointment and my xray and I have not received a call or anything as to the results. This is really disappointing since I came in as an urgent patient in pain.
Afterwards, she told me to sit out in a waiting area until I was seen by the woman behind the desk which it turned out was just someone who could schedule appointments for me. I had two people in front of me and I was literally there for 45 minutes waiting. Then when I finally got to be seen by the "scheduler" she told me that I could have just gone to the front desk and that the front desk just did not feel like working. She then told me they were just laughing and talking in the front (which was pretty unprofessional of her to tell me in the first place!) She apologized, but I was so aggravated, but knew it was not her fault.
I really wanted to give it one star, but I do want to recognize the positives which included the prompt appointment scheduling and the friendly phone intake woman. Go at your own risk. If you do decide to go, there are other doctors you can request. Dr. Tlucko is not the one unless you want a very quick, impersonal, not thorough, appointment and want to leave feeling like crap!
