I thought I'd take a chance on a company that didn't have any reviews... big mistake. I had asked for a quote for oven cleaning... that's all I needed and the owner responded $35. While everyone else quoted it an extra $25 with a $100 minimum, I only needed my oven cleaned. I'm pregnant and don't want to deal with cleaning fumes. My house is already clean. I have guests coming tonight to stay for 3 weeks, so his was the best time to do it. So on Monday we set up a time for today at 10:30. I gave her my address and phone number. So because I've been preoccupied for a week now I never got to follow up with the owner until 10:18 this morning. I get a response saying: let me call the lady. And then 2 more messages saying, "she might be stuck in traffic" and "as soon as she answers I will let you know". So I thank her. An hour passes by and I text her asking her if the cleaning lady is still coming. And owner responds with "sorry I can't find her. I don't know what happened to her. I apologize." And then I respond with "so can anyone cover for her", but I haven't heard from her since then. This was more than 4 hours ago.
While I know sometimes, stuff happens and a job can't get done, the professional thing to do is to at least inform me. I work in customer service so I know what I'm talking about.
1. Owner should be keeping tabs on employees. Making sure that they're reminded of their jobs. Strike one, had she followed up at least an hour earlier with the employee, I could have been told that the person wasn't available anymore, or they could've found someone to cover for the person.
2. Strike 2, Owner should at least give maybe half an hour to inform me that they haven't been able to reach the person. I had to ask after an hour. So now the question is, would the company have even let me know?
3. Strike 3, When I asked if they were going to send someone to cover for the person, the decent and professional thing to do was to just say yes or no.
I had things to do today, if I was informed that the job wasn't going to get done today, I could've done other things. I worked my schedule around the oven cleaning so I can at least be at home. Thanks for nothing. read more