DO NOT DO BUSINESS WITH THIS PLACE! Took a sample to this local business to get a match for my flooring thinking I am dealing with professionals. Found this place to be far from being professional. Owner ordered the wrong design & size, claiming that would be the closest match possible. In which, that was a lie as I found the perfect match from 55 flooring Inc. a store in Anaheim and ordered it. Laguna Flooring refused to give me full refund, even though their product was wrong not even yet delivered. The lack of product knowledge and extremely poor customer service on their part has not only been extremely costly to us, but also a great waste of our company's time. Be aware, would not recommend doing any business with this place. read more

I was referred to Laguna Flooring from a designer, who is a personal friend who i retained for my overdue remodel. She recommended this business as his price is very competitive and quality & service is top tier. My experience with Greg (owner) and Bree the operations onsite manager, was exceptional. I found Greg to be very non pushy, extremely patient as i went back and forth over 1 year to do engineered wood or LVP. After countless questions, having two other bids, I was very happy i selected Laguna Flooring to replace my outdated travertine and carpet of 1745 sq ft townhouse with wide LVP Planks. I would also proceed with future services such as kitchen remodeling, tiling in bathroom, as they offer for GC services well beyond flooring. During the process, the LVP manufacturer shipped a different crate of blanks that I thought did not keep the continuity of the other boxes. Greg agreed, went way out of the way to correct the problem with the LVP manufacturer and was my advocate from start to end of the project. The crew who performed the work arrived on time and were professional with their installation services. All and all i am very happy and have recommended Greg at Laguna Flooring to a personal friend and I found his pricing to be less or equal to the vendors i considered. It is not all about lowest price deal. It's about knowledge of his craft, professionalism, guiding me through all my questions. read more

I had some Luxury Vinyl Plank flooring installed in a master bedroom a few years back just as the business transitioned ownership from Sean to Greg. The reason I am writing now is because several friends and family members have since had LVP flooring installed and received excellent, flawless craftsmanship. I chose a beautiful grey flooring which came in three shades of grey and several grain patterns. When Sean sold me on the job, he commented "I think this is the most beautiful flooring out today, but you have to install it with an artistic eye in mixing the colors and patterns. When the installers put it in, one area had lots of dark panels together and another place all the light ones together. Over the next couple days, I noticed other workmanship flaws as well. Soft spots where concrete imperfections had not been filled in, edge molding cuts were visible when the cut could have been behind the dresser, a panel with the coating chipped at a corner giving a black triangle in the middle of the floor and a panel in an entry way cut too short and filled in with white caulk. I was really worried, because I had already handed Greg a check for final payment. I called Greg, he was an honorable professional, sending his guys back to address the flaws indicated. However, it seems when they took the floor apart, they must have broken off the tongue-in-groove pieces so now my floor lifts up and separates in two areas to the point where you could stub a shoe on it. I wouldn't be writing about it at this point if not seeing others having perfectly performed LVP floor installs. read more

These guys are the best! They came in a day, removed the old carpet, leveled the floor! The next day came back and gave us a beautiful new hard wood floor! I can't say enough good things about these folks! They constantly kept in touch with us and let us know the process and progress! We will definitely keep these guys in mind when we have a flooring project! read more

Laguna Flooring - During the process - Flooring Near Me - Laguna Beach, California

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Greg and his team started the works in January of 2023. It is now May and they have not been back to complete the job. It's left unfinished and is a hazard. I have tried reaching out to Greg many times over the past four months, he either says they are coming next week or he ignores my attempts at contact. We have paid in full. Buyer beware. When the installation began, his employee said Greg didn't give him the proper materials to do the job. So I went to Home Depot and purchased what he needed to do the job. The job couldn't be finished because there were very specific things needed from Greg's supplier. Greg has yet to complete what was started. In December, carpet was installed. They did a good job. It was laid properly. There were marks left on the floor and dirt/debris left on the brand new white carpet. read more

Laguna Flooring installed LVP in my home in South Laguna and they did an amazing job. The crew was great, and the floors look awesome. I'll be using Greg and his team for all of my flooring moving forward! read more

5 Stars from beginning to end! I have hunted for the last 3 years for a flooring company to replace the laminate in my retail/salon. Never did I feel comfortable with the companies I was getting quotes from..the bids were all over the place. From super crazy high prices to being told that I was going to need to rip up the pre-existing floor before it could be replaced to being told it was going to take up to SIX days to complete!! Long story short, I received a recommendation about Laguna Flooring Company on the Nextdoor App. Greg & his crew were FAIRLY priced, super-efficient with all communication, had the entire store completed in 1.25 days & the result was better than I could have imagined! I will recommend Laguna Flooring Company to friends & clients with confidence. Thanks again Greg! I'll post some before & after pictures shortly... read more

I just had Laguna Flooring replace the carpeting in our home. Greg Escalante and his crew were amazing. We got a fair price, very high quality carpet, showed up on time, were skilled, neat and professional. He also installed laminate in one of our rental homes and we received the same excellent service, quality and pricing. Look no further. Greg and his team are the best choice for quality, affordable and professional service for tile, laminate, hard wood or carpeting. I don't give 5 stars randomly but in this case it's well deserved. Thanks Greg and your crew for such a pleasant experience. Carol Leone read more

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Sean and his team are the best . Service is fantastic and professional . The estimate was within the budget and a local company provides superior customer service compared to some discount ad paper company. More to come once the install is complete.... read more

Laguna Flooring - Old nasty carpet for xxxxyears - Flooring Near Me - Laguna Beach, California

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"Masks Required" - FALSE. "Staff Wears Masks" - FALSE. In fact, when Greg entered my home (during CA indoor mask mandates) he gave me attitude when I asked that he put one on. (He eventually, & unenthusastically, covered a portion of his face with a loose bandana). He had an attitude from the start. A few weeks later, after researching & shopping around, I reached out to ask for the (potential) product & installation availability. I ultimately decided to go with another company... His response (click on attachment to see full message) was apaulling. And, BTW, I've also turned down a few other prospects, NONE of which responded in such an unprofessional, self-righteous manner, guilt-tripping me for providing a quote & performing standard pre-sales/prospecting activities. - Oh & his delivery!! So, unless you KNOW you're going to hire them, don't even bother inquiring... apparently a quote is considered a "Sales Contract" with these folks! RUDE & UNPROFESSIONAL - AT BEST. read more

Laguna Flooring - Sales Pressure - Flooring Near Me - Laguna Beach, California

Thanks to Greg, new owner and his crew for making a remodel easy. Welcome to LB! There's no need to leave town when remodeling surfaces. read more

Laguna Flooring - Maui LVP - Best choice for coastal home! - Flooring Near Me - Laguna Beach, California

Sean is the best! He and his crew did an impeccable job installing my new wood floors in my home! I highly recommend them! read more

Sean was wonderful to work with. He scheduled a time to come inspect my home and gave me a quote the next morning. He fit my job in quickly and the completed it in 2 days. I had 2 guest room done and baseboards replaced throughout my entire upstairs and I couldn't be happier. read more

Laguna flooring is a class operation that helped me remodel my home. They have high end products at a fair price. Service is prompt and top notch. Greg and team are the best on the coast! read more

Sean is a super honest businessman. I asked him to give me a quote on refinishing my old soft wood floors and he inspected and informed me that the wood had been refinished previously and it would be too thin if it was sanded again. he advised me that my floors were in good condition and I should keep them as they are. Thank you Sean for your great advice! read more

Best experience ever! Shaun, the owner is professional, honest and very reliable. He started the job and completed it in a timely manner, the workers were clean, respectful & honest. Shaun personally assisted us throughout the entire job and went through our home at the conclusion of the job personally making sure that every detail was addressed. I would highly recommend Laguna Flooring and will use them on any future jobs read more

Frances 08-24-17 We had Laguna Flooring Company install wood flooring throughout our home a couple of years ago and we are delighted with the end result. Sean, the owner was a pleasure to work with. Attentive to detail and always available to answer any questions we had. The installers were extremely reliable and hard working and a pleasure to have in our home. Our house has many strange angles and proved to be a challenge at times but they were diligent and managed to overcome these obstacles. We just had all our floors oiled and again the installers came and did a fabulous job. I would highly recommend them to anyone who wants to have beautiful floors in their home. read more

They re-carpeted all my bedrooms and my walk-in closet. They have great selection of carpet, and reasonable prices. Sean was great, and they did a fantastic job with the installation. Sean even suggested to recycle good part of the carpet from master bed, and use that in my walk-in closet. That saved me same money, and I felt good about not wasting practically brand new carpet from under my bed. I would definitely recommend this place to my friends. read more

Called and requested to have our facility measured for new flooring and was told they do not do "house shopping." The gentleman was very rude and hung up the phone on me as I was inquiring. I do not recommend. Very rude. read more

Excellent experience! Sean was so helpful in helping us pick our hardwood. His price was very fair when we compared it with two others. Very importantly, he accommodated our glitches in getting the house ready to put in the hardwood, and scheduled around our needs. The floor looks beautiful. The installers were a pleasure to deal with. I have nothing but praise for Laguna Flooring. I would recommend them to anyone. read more

Excellent choice for flooring company. Sean is amazing, his installers are even better. Organized, clean, and on time. Helped decide on my wood flooring and insisted on Hennessy Wood as the manufacture, top notch quality and design. My go to flooring store. read more

Laguna Flooring just completed the installation of luxury vinyl plank flooring in our 2 bedroom rental and it turned out well beyond our expectations. To say it was a challenging job is an understatement given the complexities of the existing floor in our 1900s era bungalow in Laguna Village. As the other reviews repeatedly note, Sean is an absolute pleasure to work with. His team was on time and completed the work quickly and efficiently. When there was a problem with putting in the baseboards, Sean took responsibility and immediately made things right at no additional cost to us-- the true indicator of a real professional. Everything looks fantastic, and all this came at a price that beat the other quotes we received. We are so pleased to support such a terrific local operation. If you have any flooring needs, do yourself and your home a big favor by calling Sean today! read more

We recently went to Sean of Laguna Flooring for the tile floor installation in two rooms in our canyon cottage. Sean, the owner, is everything you'd want - professional, courteous and knowledgeable. We loved the selection and found what we wanted immediately. He gave us good advice on the best type for our install and he let us take the sample home to be certain we'd like it. The installer came out a few days later and did a superb job, even tackling unforeseen issues so skillfully and patiently. He was polite, reliable, and the floors look great. We really couldn't be more pleased. We highly recommend Laguna Flooring and wouldn't hesitate to use them in the future. Really, why go anywhere else? read more

Laguna flooring team are one of the best. Sean is a super professional and very honest & helpful.. right of the back he promised us to do our flooring needs including stone and wood work with in one week and sure enough he came through and everything was perfect. He also referred us to a very good painter for our painting needs and they were very professional as well. I woud highly recommend laguna flooring and definitely I will do my next jobs with them read more

The installation of my Vinyl wood-look flooring has just completed. It looks so great and the installers were really good. It has been a pleasure to work with Sean, the owner of Laguna Flooring Company , from start to finish. After choosing my floor, they had to wait 3 months (due to my schedule) to schedule the install. Not a problem for Sean. When it was finally scheduled the crew arrived on time, in fact early, and finished ahead of schedule. They were pleasant, worked together smoothly and left the place clean. We couldn't be happier. It's a pleasure to highly recommend Laguna Flooring Company under Sean. We'll be using them again for sure. read more

Wish there was a zero star rating. Shaun,s contractors were unskilled at best. One damaged my bathroom counter and did nothing to make it right. Be sure to check his return policy. We ordered flooring and were not happy, he refused to give us a refund even though we offered to pay restocking. read more

I highly recommend Sean at Laguna Flooring. He is very knowledgeable and patient. His flooring selection is outstanding and he provided excellent service, a great price and a beautiful installation!! Very professional and a pleasure to work with. read more

Sean is amazing and his crew is as professional as they come. Count on Sean to go the extra mile to assure you are happy with your beautiful new flooring. They had the best selection of anyone we visited and Sean is very knowledgeable, steering me toward the right floor for my house. I couldn't be happier read more