I put all my info on the application getting ready to purchase tickets. Purchase didn't go through…read more I called them. They assumed the problem was minor, but I was telling them that it was more complicating than that. I emailed them regarding this, and they told me to call them so they can have a representative walk through it. I called them twice again, and no one picked up, nor called back. I couldn't book my tickets online nor via phone because no one would pick up.

I'm going to get hate on this, but it's the truth. I use to work for Reindeer Shuttle, use to call…read morethat place my home away from home. First job I got when I got back from college, they were the best of the best with drivers and employees. But in recent years, the company went down. Owners became less caring towards their drivers. Made them work overtime without receiving the pay. Wouldn't allow "certain" drivers touching vehicles. The one owner has health issues and problems seeing. It's unsafe, unhealthy, unprofessional. They even got into an accident. The owners don't care about the 60-80 hour work week the drivers put in. Yelled at them if they go even 2MPH over speed limit. The owners took away drivers PTO hours if they got fired or left. They would not hire you back unless you were playing in their political system. They will also spy on you inside the bus or in the office. They hired back a Driver who made up stories, made up excuses, called off right before shifts, pretended to be sick. They have a high turnover rate due to one of the owners who "trains" them. The old employees have mentioned to the one owner that their spouse is the issue and needs to be replaced or fired. That owner will not do so as it's their spouse and blames the performances or training on other employees. The one owner of the company also goes out to the employees cars and takes photos inside of them while you're working and will talk bad about you if your car is a mess. They will say, "if your car is a mess, so will your performance." The owner will then say you are doing a terrible job and the HR will not say or do anything about it and will side with the owners to save their skin. That's how much of this company cares about employees and their customers. They have left customers at the airport numerous times and lie saying they called when they haven't. They would also not refund them and tell the customers to rate them 5 stars. The owners would also yell at their employees (CSR) if they missed a person even though they are handling phone calls and answering emails while the drivers or Owners would be in office watching TV or playing on their phones. If you are a customer or employee trying to go to Reindeer Shuttle, don't. The family who runs this business does not nor will not care about your safety or your employment. You are not in good hands, you are not going to be safe with certain drivers. You will not feel like you're going home or to the airport. They will take your money or your time. Even if you show them proof of your delay, they will still not refund you, they will ask if you want another shuttle time and if you say no they will not give you money back, they will give you gift certificate and end your ticket that day.

Rob and frank put together a fantastic outing for our group. Highly recommend!read more

I just want to extend my appreciation for the amazing event I had, thanks to Rob and Wes. The bus…read morewas awesome! My friends and I had a blast. I could tell they really enjoy what they do and take pride in their business. We tipped them an extra $300 because honestly they deserved it. I can't sing their praises enough, and I'm already planning my next outing with them. Give Rob a call, highly recommend!

Love this service for seniors like me! A very dependable, friendly and safe alternative to Uber and…read moreLyft. Transportation is super easy to schedule and to make scheduled appointments ( just book ahead if you can), to run short errands around WL and Lafayette locations for seniors who don't have the ease of driving. No other service like this that is personal and caring. This is on my Go-To call list! So glad I found this service.

Failed to pick me up for important appointment, so procedure cancelled! I would strongly suggest…read morenot to use this service.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Man long wait time and high price what the hell wish we had lift around here I might just start my…read moreown cab company if this is the only thing provided around here and then it's not 24-hour service that's a joke

Thank you so much, you definitely went above and beyond. You made this such a special night for My…read moredaughter and her Prom date. I greatly appreciate you accommodating the changes we made the day of without being frustrated. Will definitely use your service again for any special occasion and recommend you to anyone needind that special ride for an occassion or just fun. Thank you The Barber & Johnson Families

The best car service in Indiana! From the moment you make a…read morereservation to the drop off, it is five stars all the way! Easy and convenient online booking. We booked their service for our son to and from the airport. I received a text the night before with the driver's information - JP and picture. After dropping off our son at the airport, I received another text from JP letting me know he was dropped off. It's all in the details and this company goes above and beyond & we truly appreciate it! We have found a gem in JP and we will continue using his service for our son while he's at the University for the next 3 years! Our son's review: "it was really really good; JP was super fun to talk to and hes a really intelligent guy"

We have been using Luxury by DB regularly for a couple of years now and could not ask for better…read moreservice. Their cars are all very well maintained, safe and clean. The drivers are always on time, safe, personable and they go above and beyond to ensure a great experience. A couple of times we have had to make changes to our itinerary and they were able to accommodate. I would highly recommend Luxury by DB for any of your transportation needs!

The limo service was setup and coordinated perfectly. The driver was great--he drove a bus full of…read morelittle kids and adults with care and kindness.

Thank you Jack for providing the Limo Bus and driver, Jacquie, for our Bourbon crawl from Westfield…read moreto downtown Indy and back. Jacquie was very prompt and courteous and a great time was had by all!

Found Indy Luxe through yelp and couldnt have been more happy! Went to See Phish at Deer Creek and…read moreoriginally were only going to use a car service for the first night but our experience with Tanish as our driver was so great that we ended up using Indy Luxe and Tanish all 3 nights. Great service, comfortable high end vehicles, and Tanish was always on time and we never had to wait to be picked up! Will definitely use them in the future!!

From the owner: Welcome to Indy Luxe! We offer luxury limousine services across all Indianapolis areas with…read moreprofessional drivers. Our services extend almost everywhere, including to and from the airport, as well as out-of-town trips to Chicago, West Lafayette, Bloomington, Fort Wayne, Cincinnati, and Louisville. The customer safety is our foremost priority. Our drivers bring over 20 years of driving experience, ensuring a safe and comfortable ride. We are dedicated to providing exceptional service, and we guarantee you will not be disappointed with your experience.