Make sure to park inside the parking lot, on the 4th floor. They have 5 parking spots for clients,…read moreand the entrance is located on the same floor as the parking spots. The clinic / office is extremely clean and well kept. They give you tablets to fill out online forms instead of clipboards with forms, very up to date with modern technology. The service was quick and friendly. I wasn't seen by Dr. Peña because she won't have any availability until a month from today. I was assisted by her nurse practitioner, who was extremely sweet and asked many questions to ensure you would be properly treated. The young lady who takes all you vitals before you see the nurse/doctor was phenomenal! Her customer service skills are amazing. She did not have a name tag, but her crocs had mini mouse on them hahahaha

I expected a high-quality experience from a fee-for-service practice charging premium rates, but…read morecommunication was terrible. The doctor never calls directly--messages are relayed through staff, like a game of telephone. Emails get phone calls back with staff reading a note from the doctor, and any follow-up means more calls. Nothing is in writing, there's no patient portal, and it's on you to keep track of everything. After my procedure, while I was still medicated, the doctor told my husband they found signs of infection and pushed him to get tested at her office for $400, insisting other doctors "wouldn't know what to test for." My follow-up for results was set six weeks out, despite infection results usually taking 1-2 days and pathology 2-3 weeks. For the cost, I expected timely, direct communication and a patient-first approach. Instead, I felt pressured into extra charges and left without clear access to my own doctor. I do not recommend.

Visiting the Gyno's office isn't a girl's favorite thing to do- but Dr. Bratter's staff of highly…read moreintelligent, kind, compassionate and efficient girls makes it a pleasant experience. I have never waited more than fifteen minutes to be seen by the Doctor- he respects his patient's appointment times and it's always a quick in and out. (Pun not intended!) He's my favorite Doctor- respectful, takes time to listen and always shows true and genuine care for his patients. What more can a girl ask for?

I decided to try out Dr. Bratter after he was highly recommended by an associate of mine. I have…read morebeen in search of good doctors since I moved here a year and a half ago. I booked my appointment three weeks prior via his website, which connects you to the scheduling and filing system known as zoc doc. Zoc Doc allows you to conveniently schedule appointments and also complete all required paper work before arriving, including insurance card information. Today 8/27/15, I drove 40 minutes from my house in Aventura to dr. Bratter's office in Miramar. When I walked into the office to sign in, there was an older lady at the front desk with pink scrubs on. Strike 1: While I was signing in, she never once looked up to say hello or even acknowledge me. I signed in and sat down. Strike 2: About two minutes later- the same lady called me to the window handing me a clipboard full of papers to complete. I advised her that I filled those forms out online, clearly she had not bothered to read that on the sign in sheet. Strike 3: She proceeded to tell me since I completed online that there was only one form I needed to complete and then asked me for my ID and insurance card. She then holds up my Blue Cross Florida Blue card and tells me they do not take my insurance. Really? My irritation level immediately increased. Not only did I book weeks in advance, but I also completed all required paperwork online. It is not evident that his office staff does not even bother to review these things ahead of time. I received a confirmation call yesterday from another lady in the office (one day before my appointment) and also two or three text messages as reminders. Yet, no one could tell me in insurance was not accepted until I walked into the office. In My opinion, this is unacceptable and a complete waste of my time. I do not doubt that Dr. Bratter is a good doctor, u fortunately I will never know. However, his front desk personnel need to be a little more personable and helpful. What is the point of completing paperwork and insurance information before hand if it goes untouched. Very disappointing.

Dr is fine but his office management is a disaster. You can't get thru to them, they don't respond…read moretimely. They say they will do something and then they don't. Takes forever to get results. Stay away!

poor beside manner, rushes visit, ran a test on me without first informing me and having no idea…read moreafter it was done that it would be at an additional cost to me which cost me nearly $100 and they refused to take responsibility and were complete uncompromising even when I tried to meet the half way (though I should not have had this at all). The test was unnecessary, was fruitless and required no follow up, treatment, nothing. They made me pay the bill or get sent to collections! Worst visit, greedy and disrespectful all the way around. Go somewhere else.

Best doctor. Very professional she delivered my Son. Very grateful looking forward to meet…read moreagain

I must say walking into this office I had the best welcoming I've ever had from the patient…read morerepresentative Vanessa who sits in the front desk. I have not been feeling my best and she made me smile as soon as I walked in the door. She is super sweet and very engagin. I appreciated all her kind words to me and making me feel welcomed. Dr Jeff Moise is the Amazing doctor I went in to see who I was referred to by a friend a couple years ago. She is so informative and makes you feel very comfortable in her care.

Dr. Isaza is exceptional in that she truly cares for her patients. While at times, she is…read moreoverwhelmed and the staff is frustrating, overall I have not experience anyone who cares more and spends more time in appts to be sure all bases are covered. Highly recommended.

Dr. Isaza is amazing! My whole family has her listed as their primary doctor. I have nothing but…read morereally great things to say about her. She is so smart and seriously so spot on. She is very resourceful and thorough and takes her time making things easy for you to understand. She Truly cares about her patients, I've had her call me on the weekend before to check up on me. She is definitely very trustworthy doctor and you would want to have her as yours.

The worst admin staff imaginable. While staff is nice and friendly, I had to ask twice to have test…read moreresults snail-mailed to me. After the second request, I called to follow up to see if the test report had been mailed to me. I was on hold for 7 minutes while the staff person checked to see if they even had a record of my request. There was no record and the person I emailed my release of information form to was out of the office when I called so I asked again for them to mail it to me ASAP. Also, if there is no one available to answer the phone, you get a robot message from Verizon stating "The Verizon customer you are trying to reach, call cannot be completed as dialed." WHAT? This is a business office-- ridiculous! Will be switching doctors.

I have very mixed feelings about this doctor's office. I was a patient here for nearly ten years…read moreand had various experiences along the way. While I was a student at UM, the office was very close and convenient. Through the years, I moved and continued to come back but it's just not worth it anymore. After countless appointments, I'd say it's very hit or miss with whether you will wait a long time to be seen or not. I always tried to book my appointments as early as possible to avoid them getting backed up, but the uncertainty is stressful. Parking is available in the same garage as the Whole Foods and if you go too late, it gets difficult to find parking, as well. Towards the end, I became frustrated with how quick my appointments would be. I felt like the doctor was always in a rush to move on and didn't take time to really talk to me about my needs, even after being a patient for so long. The office itself isn't super inviting and I feel like their systems could be updated. I did things like change my name and address countless times through their different portals and found outdated info each time I came in. I recently switched practices and honestly regret not doing it sooner. I no longer have a feeling of dread when my appointments come around!

I can't say enough wonderful things about Dr. Aponte and the entire staff. Dr. Aponte is incredibly…read morekind, professional, and takes the time to truly listen and make you feel comfortable. She explains everything clearly and always makes me feel at ease during my visits. The office staff is just as amazing--friendly, welcoming, and very organized. From check-in to check-out, everyone is so helpful and makes the experience smooth and pleasant. It's not always easy finding a doctor you feel completely comfortable with, but Dr. Aponte and her team truly go above and beyond. I highly recommend this office to anyone looking for compassionate and excellent care.

I called today at 4:25 just to get a quick appointment and the lady sound irritated on the phone…read moreand when she asked me for my insurance and I told her what i have she put me on hold for like 15 minutes thinking she's verifying my account but never got back to me so I hung up and tried to call again and no answer and if this is how you treat your patients over a call how do you guys treat your patients that you guys are taking care of ? I called another OBGYN right after and they got me in and out with my appointment booked that's all I was looking for something quick and easy but the person at that front desk is weird .

Doctor Marcela Torres helped me resolve fertility issues that prevented me from conceiving. When I…read moredid become pregnant, I had a great experience under her thorough care. My labor and delivery experience was exactly what I had hoped for. She advocated for me and my wishes and I had a wonderful experience birthing my son. She is a rockstar doctor. She cares about her patients and she is an amazing doctor. Her staff are also wonderful.