I've been here a few times in the last couple of years, and love their customer service! You get a…read morepro showing you which fabrics to choose, and patterns, if you need ones. They are patient and understanding. I always have way too many questions, and Jennifer specifically takes her time to answer them and help me out. I'm still a new sewist, and this morning, Jennifer was talking to me about techniques and clever ideas. I trust in them to quilt my quilts, and am eager to see how that turns out.

Great fabric store quilting shop. Great store owners you have to come in to see it first fabric…read morestore in Lake Worth

These people have always been the very best. They are good at what they do and very nice. Always…read morehelpful! I recommend them to any sewing machine needs. 1

Was visiting from out of town, had an issue with my 221 featherweight. I brought it in and he…read morefixed it as I waited. He was super nice guy. We laughed about how my hubby told me to just get rid of it and buy a new machine! The repair cost was minimal, will definitely return

I had such a negative experience with the customer service from Rutherford's! It was disheartening…read morethat I had to sleep on it before writing my review. I have been shopping at Rutherford's for almost 25 years. I myself have owned my own business & consider myself a very understanding, positive person in almost every situation life brings upon us. That being said...I also believe the heart of our lives is our Home. More so today than ever before. Home is our safe place to be & recharge. I also entertain at home & many of my friends say I have the gift of hospitality. I am not the least bit pretentious. That saying treat the janitor the same as the CEO is exactly how I've been raised. Thank you, please & a friendly tone go a long way. Excellent Customer Service is so important in business. The human connection can truly save any situation, turn a negative into a positive. We all have that favorite server at our favorite restaurant that we feel are like much loved family. When we make a human connection with others, when they get us we should continue to share with them. In all my business encounters when I find a person who is passionate about their job & executes it with knowledge, friendliness & communication...that's customer service. I want to encourage that relationship by asking for their service, be it my restaurant server, the person I purchase a car, furniture or the person I choose for home decor. This past year I had a lampshade blinged up by Pamela, couldn't have been happier. She had perfect insight & suggestions on how to make my lamp enhance my home. She took into account my colors & my taste. Even though it was a small lamp & a tiny sale, Pamela treated my purchase with the same respect as if it was a million dollar sale. Returning to Rutherford's on Monday to have 3 lampshades blinged I was going to set up an appointment with Pamela. Against my better judgement I let an acquaintance talk me out of it. Should have gone with my gut instinct. Upon entering the store I pretty much had an idea what I wanted, but always love the designers insight cause they are the professionals. I made the choices for 2 out of 3 of my lamps completely by myself. The 3rd shade was more difficult to find a match. Finally I settled on a it will do choice, do I like it, yes...not in love with it. After an hour my brain was cooked. Pamela would have had it completed more timely, she & I were connected on the same color wheel. Ok, so I'm paying for my lampshade jewerly & this employee tells me Wednesday morning pickup. She will call me when my shades are ready. That's a longer turn around than I've ever had but I'm good. Happy to know Rutherford's is busy during this Pandemic. Wednesday morning works, my dinner guests were coming Wednesday night to taste test some new recipes for my future cookbook. Wednesday rolls around & it's 1:00, no phone call, so I call just to touch base. This employee is with another customer, no worries, I ask the person who answered the phone about my shades. She says they have no shades that she is aware of being done, ready for pickup. I leave a message for the employee who helped me, to call when she's available, no panic necessary. 2 1/2 hours later I have had no return phone call, so at 3:30 I call. She tells me she hasn't started my shades yet. No apologizes, no concern. Flat tone, she will have them done by 2:00 on Thursday. I never had tone, I was truly speechless. Ok, I feel like I've been kicked in the stomach, ouch! I'm so very disappointed. My naked lamps for my company to see the minute they enter my home. If I had known it was going to take over 3 days I would have done them myself. BTW, we all tasted some yummy food & we had some interesting dinner conversation. Thursday I never received a phone call either. Do you see the zero Customer Service??! Well, my Thursday was crazy, my Hubby & I raced to Rutherford's knowing they close at 5:30. There's also tons of construction on Lovers. We get there with 3 minutes to spare but the door is already locked. Employees are still inside so I'm about to ring them on my phone when dear Pamela sees us & comes to the door. She recognizes me, she's says your shades look beautiful, you made some excellent choices. We enter the store to pickup my shades & I want to give them a look over. The employee who waited on me...no acknowledgement of me at all! No hope you like your shades, no apologize, not even a hello!!!! NO CUSTOMER SERVICE!!!!!!! The whole time Pamela is waiting on me. It's difficult for me to be critical, but I share with Pamela I'm disappointed that the ribbon on my entry shade is done incorrectly. On the top ribbon it was supposed to be half the size & it's crooked. Pamela offers to fix it but I'm concerned the fabric glue will show. I'll just live with it. Thank You Pamela, you were wonderful, can't say the same for the other woman who gave me zero Customer Service!

Totally loved the place. Needed tassles for tying back curtains. Not exactly an every day request…read more Luckily I have friends who know this stuff. So off we went to Rutherfords. They let us check out a few - interesting what you can do with mismatched tassles, but I digress. While there I saw some reading glasses with built in LEDs so that the light shines onto whatever you are looking at. Added a whole new meaning to high beams.... Anyhow, we found the tassles we wanted, returned the samples and have ordered them. Very nice people in the store and an array of beautiful things.

Anna and her team are the best, great selection, if you can't find what you are looking for, she…read morewill find it for you. Great prices and great delivery. Trust Anna!

RETHINK THIS SHOP! PLEASE, PLEASE DON'T TAKE A CHANCE HERE…read more I am speechless! Anna accepted the upholstery job of a vintage $2500 leather chair and ottoman and assured me she could do the job, even asked if I wanted the same double stitching and gave a delivery date of 4 weeks. Let the pictures speak for themselves. This is the quality of work after 4 full weeks. I am now out the cost of fabric, time and well... HEART BROKEN!

I highly recommend Gentry custom Upholstery…read more They recently reupholstered one of my chairs and I was so pleased and excited to see their work. They provided A+ quality work and amazing and personal customer service. I will use them for all my upholstery needs and projects. Joan H.

I want to highly recommend Gentry Custom Upholstery for your next project. He has done upholstery…read morework for us for many years now. His work is absolutely outstanding. He also has beautiful fabrics for sale. I have older furniture that is well made, and I do not want to part with it. With his reasonable prices, I have been able to keep my wonderful furniture and with his work, it looks brand new. Very Custom work. You can depend on Mr. Gentry to do an amazing job. When I first had him to redo my Allen White sofa, he noticed that the back side had not been sheared, and was left plain. Since my sofa sits out in the den and can been seen from the back, he decided to shear/pleat the bottom of the backside. He paid attention to this detail which was missing, and thought it would look better. And so it did! 100 per cent better. He did not charge me anything extra for this work. Recently, he reupholstered my chairs that go on my patio. I will post a picture of these beautiful chairs. Thank you Mr. Gentry for all the good work that you do and I look forward to our next project together.

Super cute craft shop on Main Street, near Sundance square. The lady at the front was super sweet…read moreand knowledgeable about the yarn and paints.

Had some time to kill in Ft worth and thought I could start a couple Christmas projects I've been…read moreneeding to purchase yarn for. Shop is adorable and extremely well kept. Shop keeper was very friendly. Yarn and notions selection was extremely limited. Extensive Daniel Smith watercolour selection, and plenty of high quality Arches paper. More of 'art supply' than 'yarn'.

It was worth the wait my three chairs and ottoman looks so good. The quality in the workmanship…read morefrom Star Upholstery was impressive. Immaculate and I got them yesterday. I will definitely be using them again and they called me today to make sure I was pleased with the work that they had done and I am. I wish I could give them 10 stars.

Had an extra large chaise lounge cushion, zipper break this place gave me an incredibly fair quote…read more Finish the job same day and chatted with the owner about our love of dogs together.

I had so much fun learning to sew with Annie!!! She was incredibly friendly and patient, and…read moreexplained sewing/using the machine in a way that actually made sense. Annie had all the tools and equipment set up and ready to go, which made the class run smoothly and quick! I highly recommend By A Thread Studio!!! Thank you so much Annie!

From the owner: By A Thread Studio offers beginners and intermediate sewists group and individual sewing classes…read more We specialize in garment sewing and other handmade projects. Along with sewing classes, we have a handmade collection of clothing and accessories online. Book your classes and check out our boutique online.