Had an 8am appointment and was done by 8:15am! Front desk was efficient. I get very nervous getting blood drawn and Raj made the experience stress free! He was patient and offered many kind words. Highly recommend! read more

The lab tech that did my blood draw was a total F #### profanity removed! She had no idea what she was doing and she choked my arm with a rubber tie until my fingers were turning purple and blue and only took off the tie AFTER my blood was drawn so, then my arm was bleeding a lot and she couldn't even get the elbow wrap around properly. The blood dream took a LONG time and this B had the audacity to tell me that it was my fault my blood was flowing very slowly. Afterwards, I found out that she didn't even get the needle ON the actual vein. See photo. She was trying to pull blood from my muscles. WTF? Also super painful. What kind of untrained i###ts are working here?!!! So many blood draws in my life and this is the worst one! read more

Labcorp - Laboratory Testing Near Me - Yorba Linda, California

8:00am appt. Arrived 10 min early. No place to sit. Told they are behind - 20 min or so. At 8:30 - told still 4 people ahead of me. Once I got called the technician was apologetic for the wait. She said the online system now books 15 people at the same time, and of course they don't even have half that many technicians. Within 1 hour of opening they are already 45 min delayed. On another note, when checking in at the front desk they always ask for orders - even send some people back to their car to get them. Too lazy to look things up they want the bar code so they have one keystroke. Quest was bad - now its a race to the bottom. read more

I had an 8 o'clock appointment I checked in and for some reason they put me as a walk-in so I had to go to the desk and ask them what the thing was and they told me that somehow my name came up different, which I don't understand. So needless to say an 8 o'clock appointment turned into an 830. Why make an appointment if they won't stick to the appointment and ensure that you're in line properly? The phlebotomist here was excellent. That was the only good thing of the visit. The rest of the staff doing the appointment need some kind of managerial experience to ensure that when people make appointments they make sure they get in when they're supposed to. I would recommend finding another location that does not have such a bad reputation. read more

Not sure why lab Corp tells you to use the self check in counter, there have been multiple times where I've had an appointment, self checked in, and don't get called until I go up to the desk and ask why I'm not getting called. Today was no different. Arrived at 4:15 for a 4:30 appointment. Did the self check in. Nothing. Finally went up to the desk at 4:40 and I'm asked if I got called up. No I did not. Finally once I go up they call us back to get blood draw. The phlebotomist was very kind and patient with my son (he was getting the blood draw today) so 5 stars for her, but the check in process needs a major overhaul. read more

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I had to visit a Labcorp facility to get bloodwork for my annual physical. I have been to a few other locations near my home which were fine, but this location was the only one that had an open appointment within the next few days so I came here. Their website for booking an appointment is slick and shows all available times at any of their locations so you can easily pick a time and location that is convenient for you. I had an 8:15am appointment and checked in at 8:13am from my car and then walked in. My jaw fell to the floor when I walked in and the large waiting area was 110% occupied by at least 50+ people sitting in all the chairs and standing around in any free space that was available. For so many people in the room, it was relatively calm and not loud. The facility is modern and very clean. As soon as the front door opened for me to enter, I heard one of the receptionists calling my name so I walked right up and gave her my lab orders and then stood against the wall to wait for my turn. I only had to wait about six or seven minutes and then I was called back. Each side of the back area has a long row of about ten partitioned off areas for blood draws. The tech that did mine was very friendly and we chit chatted for the few minutes it took. On the way out I made a quick stop by the restroom, which was also very clean, to leave a sample and I was on my way. This is a nice clean facility and I was in and out in about 15 minutes even though the waiting room was packed. BE SURE TO MAKE AN APPOINTMENT! If you come as a walk-in, you'll probably be waiting for hours. read more

Labcorp - Entrance - Laboratory Testing Near Me - Yorba Linda, California

I'm not sure if labcorp took over this facility or if things have just deteriorated. Unfortunately the staff seems super overworked and there isn't one single person who is guiding or actively monitoring systems. They all seem to be surprised by names called or order of operations. I don't understand the purpose of checking in, and then being called to check in. It makes much more sense to simply check in once. I don't understand what the point of scheduling an appointment if they don't respect your time? This is the third time I've scheduled an appointment and haven't been seen until about 15-30 minutes after my appointment. read more

I liked this location! My first time going there. I checked in from my phone as I sat in my car. When they called me in to submit my lab work, I gave them my insurance card for them to het me squared away. I got called in to a room pretty quickly and my blood drawn. The facility was clean, which is important. It appeared that they had quite a few staff working too. At least 20-30. Everyone was nice and efficient. I will be back. read more

This is my fourth time coming and they have consistently been awesome! They are punctual when opening the doors, very friendly, organized, and take in walk-ins. Thank you for your great service. read more

So about a week ago or so I went to the LabCorp in Fullerton. It wasn't the best experience at all today I went to the LabCorp here in Yorba Linda night and day first time had no idea what I was doing front desk and not hesitate to ask if I needed help came with me to the kiosk help me fill out what I needed to fill out, guiding me through the process got me in there me and my daughter at the same time we were in and out within 20 minutes and they did a urine test just goes to show the difference between good customer service and bad customer service read more

Check in process is disaster. You are required to do useless machine check in before you are called on another check- in in the front counter. ?@ Be ready to wait forever to be called. My doctor ordered and they lost and then they found.. whatever ... read more

Answer your phones! I called with a question, and just got hung up on. Is this your normal procedure. I would expect to at least be placed on hold, and not just disconnected. read more

Located in Providence St. Jude Heritage Family Medicine - Yorba Linda building, there are plenty of parking spaces and large waiting room. However, compare to the great amount of patients for the blood work, test, etc., the lab does not have enough chairs despite of the efforts of the front desk and technicians rotating diligently. Also, they have two water stations but one station didn't have water and the other one didn't have cups. With little staff, they are definitely overwhelmed and the inpatient patients weren't helping. There was a patient that went up to the front desk three times while I was waiting for 10 minutes. Thankfully, I had an appointment so I was in and out within 30 minutes but if you are doing a walk-in, you will wait minimum and hour. If you don't make an appointment, I recommend not to use this facility. The staff are amazing as they don't show any frustrations, greet you with smile and assist you as best as they can. The technician who took care of me was very gentle with the needle, made sure that I don't bleed too much and kindly showed me the locations of the bathrooms so I don't wait too long. She even checked if I was doing ok when I was waiting outside the bathroom while passing by. read more

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For the Lab tech and other front desk staff, great experience and nice people! Will comeback to this facility if needed. (Totally forgotten the phone call experience that was not so good.) read more

Went for routine bloodwork. My veins are small but does not justify being poked 3 times the first tech had to call another senior person since she could not draw my blood. The guy came and drew blood from my hand. Thought he was done but after he bandaged me one had to call me back to do another tube. Left there with 3 pokes. Unbelievable. QUEST is way much better read more

The people at the desk are not very friendly. Tell you to be present 15 before scheduled time but you still wait

I had a great experience, the office staff Naomi was great and the draw guy Ken was awesome. Considering that nobody likes to do this, it was easy and quick!! read more

Providence, this is one of the worst mistakes changing over to LabCorp. The doctors office said the lab order should be in their computer system but the lab rep is arguing that they don't have it. So, I have to do the work for them? I was given a LabCorp business card with the fax number and called to have the doctor office fax it over the alleged missing order. JFC people. I am so glad I double checked with LabCorp to know what orders they're showing in their computer system. A critical lab order was not received. It was one that I really wanted completed. Seems it was so much better before the change over. The lab also rearranged the seating and they have a few automated kiosks to confirm patient's information. You never needed an appointment either but seems to be very recommended even mid afternoon. This is really disappointing service on both ends (Providence and LabCorp). There are a lot of frustrated patients as I'm observing and waiting for my name to be called. I spent over an hour doing a walk-in for two different doctors lab orders. I don't know where the blame goes but damn it was not a good experience here in Yorba Linda. What I would do differently... 1) hard copies of all lab orders, 2) make an appointment, 3) confirm all lab orders on MyChart vs LabCorp. Make sure both match. When it came time to actually draw samples, there were nine total vials. Typically I'm getting only 2-3 vials. The phlebotomist was great, she took care of me. She asked how I was doing since this was more than I usually do for lab work. There are certain things in life that are not controllable. My motto is to do things as best as possible. I can't worry about other people and their responsibilities. read more

This is the worst lab I have been. I knew it was bad but I didn't know it is such bad. I don't know why Blue Shield contracted the lab for blood testing. Previously, the lab work/blood testing was just so much better. Just be clear, I am not complaining about the technician who do the real work. I am complaining about the process you have to go through to see the technician, for 5 minutes, today for example. Here is what happened to me today. I had an appointment made and went there about 5 minutes earlier. The self check-in worked very well, less than 2 minutes. However, it took another 40 minutes before I went to the front desk to inquire about and finally got called to see the technician. The time used to draw blood for testing should be very predictal and easily managed. How can people still wait for more than 40 minutes after the scheduled appointment time? Simply horrible! The lab management is the issue. It clearly knows the problems. It doesn't care simply it doesn't affect its business. However, I do want to make the following suggestions: (1) If you ask people to use the machine to do self check-in, you shouldn't tell them to wait in their car and then text them to collect the testing order a few minutes later. The parking lot was full and I had to park far away today. After I did my self check-in, the machine says you can sit in your car to wait for the technician to be ready. I waited in my car and got a text saying the technician is ready to see me, a few minutes later. I was happy to go to rush to the front desk. The lady sitting there said she just need to collect my testing order and will send another text when it is ready. Then, why cannot the machine telling people to proceed to the front desk to turn in the testing order rather telling them "waiting anywhere they feel comfortably"? (2) Why the first text message says "the technician is read to see you" but, in fact, it is the front "check-in" desk lady ready to collect the testing order? Clearly, it takes people longer time to do self check-in than the front "check-in" desk lady to collect the order. Why cannot she collect the order once the patients finish the self check-in, rather than sending them to their cars and then text them a few minutes later to collect it. No reason at all. Purely mismanagment & bad bureaucracy. (3) It seems to me that the Lab doesn't really follow the system's scheduled appointment time when it comes to the actual lab. It appeares that the loop hole happened at the first lady at the front "check-in" desk collecting the testing order. She collected the testing order. Then, she has to put the order in another "tray" to be pick up by a "lab manager" who then assigns the patient to a technician. If the front "check-in" lady misplace the patient order or intentionally don't put the order in the "tray", then the patient will have to wait.... (4) They can clearly have a simple system to show the waiting a screen so that both the "lab manager" and the patient can see, which will avoid the "messed up" front the desk check-in staff. In short, this is the place where a good experiece is a rare luck, and a bad experience is a daily norm! read more

LabCorp - Yorba Linda: I would like to give Delores a 10 rating for her speed and professionalism in performing a blood draw. No problems, no discomfort, and it was over in minutes. Regarding wait-times and appointment scheduling at the Yorba Linda facility, I can certainly endorse scheduling your appointments on the LabCorp website and definitely NOT via their phone call-in process. For some reason, the phone appointments are never entered into their scheduling system and you are processed on-site as a "walk-in" when you think you have an appointment. Use the LabCorp website and you will receive a text message confirmation of your appointment date & time and save that for your arrival day. On your appointment date/time, you click on the text message link that you have arrived and are ready to be processed and you will be seen in short order. I think their website scheduling process should be more actively promoted and it would eliminate a lot of the issues that have been raised in other poor-rating reviews. Give it a try. I think it will work out much better for you. read more

Went for routine lab work. Kiosk checkin is a pain and only appears to create extra time for the front desk staff to laugh and goof around. Shockingly loud for a waiting room. Blood draw is hot and miss. Twice I've had to be stuck in both arms while the tech digs around for a vein. No problem at other labs. Wish this facility never switched to LabCorp read more

I made an appointment a month ago but still had to wait an hour and 15 minutes before they called me. There are 4 people at the front desk but only 2 people drawing blood. read more

Avoid LabCorp at all costs! This location is super busy and always overbooked. I had to wait 20 minutes even with an appointment. The phlebotomist who drew my blood use a very strong needle that I am still in pain. I have had much better experiences at Quest. read more

Even though there's a lot of people they have a lot of technicians I saw a girl name Gardenia just like the flower she was the best ever and I'm 64 and had my blood taken many many times Red Cross and Dr visits so lots of times. I really gotta hand it to Gardenia. Good job thank you. read more

Retired RN advice- NEVER go here! I was told in a RUDE manner that there was a "two hour wait for walk ins" despite having lab orders for Fasting 8:00 am labs, that was stamped as such. I was unable to make an appointment on line or on the phone prior. The Rude person also informed me that the phone number listed on the website was inaccurate! NO WONDER the waiting room was PACKED! Inefficiency and Rudeness are abundant at this facility. I would give 0 stars is possible. read more

Too long wait time ,way under staff Two or more hour wait or more!!! Also Manager very mean , Does not know about billing questions I new company this is not gonna make it , Too cold inside office!! read more

For the lab at 4300 Rose Dr., in Yorba Linda, CA. I highly recommend this location for the lab tests that Labcorp does there. I advise you to make an appointment before you go to avoid possibly long waits without one, though. The technicians that I have experienced are very professional. read more

i came in to get blood drawn as one does, i ended up passing out and throwing up. the people who were in the back were so nice to me. ken especially (the one physically drawing my blood), he made me feel so comfortable read more

Diana was amazing! Due to the holiday hours their system scheduled us when they were actually closed. They called and squeezed us in. The place was packed but Diana was calm , friendly and professional. Thank you! read more

Providence St. Jude Hospital changed outpatient lab work from Quest to LabCorp. From my personal experience, the transition has been smooth with no issues whatsoever. The lab results were available in no time at all. read more

Worst of the worst. Facility is not adequately maintained for the number of people who go through there daily. In other words, it's dirty! It's literally standing room only. Online kiosks don't always work. Front office murdered my name and didn't care. Appointments are over a month out for routine lab work. Yorba Linda is the only facility that accepts walk-ins. Be prepared to wait 1 1/2 to 2 hours. Restrooms are overused and not properly stocked or cleaned. When I reported no wipes in restrooms, personnel were not concerned. Care quality was the worst. For the first time ever, the blood draw was level 10 painful. The phlebotomist didn't care. She blathered on about drinking water! My needs were definitely not met. Phlebotomist refused to take responsibility for painful blood draw. She was rude. Getting test results can take 2 to 4 weeks. read more

They turned it into the DMV. The actual workers were nice but the wait time was almost 90 minutes. And much of the time it was SRO! The appointment app was confusing and ultimately offered an appointment for almost 3 weeks forward. read more

This place is the worse place ever. I took my dad here for lab work and waited freaking 2hrs and I finally ask the reception to see what's going on to come to find out they didn't have the order. I was like why didn't you tell me earlier so I could've called the doctor and ask for it. I ended up calling the doctor and they told me that they have the order in placed and they had to fax it again to Labcorp. First of all, they should've inform me if they didn't have the order so at least I could've called earlier. Imagine if I didn't come up and ask? We would've waited here till they freaking go to lunch and never get the blood work done???? This place sucks!!!!!!!! read more

I would give 0 stars if it was possible. This was my 4th visit to this location. When they opened, I could understand all the glitches that needed fixing. Since then, the experience has continued to be terrible. The front desk staff do not take proper care of the elderly population. This group struggles to check in correctly with the devices. They struggle to process and follow directions quickly rambled off to them. There needs to be staff standing by the front desk and assisting this group of people. Also, procedures keep changing. If we had an appointment, we were not to check in on devices but go directly to the front desk. Now we are to use the device. If you happen to be at the wrong location (yes that's our fault), they may not tell you. Even with appointments, wait time is usually an hour. It needs to be better staffed and supervised. I'm not sure why phlebotomists need to be seated at the front desk (yes, this is happening). Front desk staff are rude. So many changes need to be made at this location. read more

I would give this place zero stars! Long waits for people with appointments! People at desk are rude!

This company is a disaster! I had a 10 am appointment. When I walked in, the place was filled to capacity. I attempted to check in at the front desk but was told I had to check in at the Kiosk. I used the scan that was sent to me and it inputted all of my information. I sat and waited, and was called up to provide my lab orders, I was then asked to have a seat. I waited 45 minutes (reminder I had a 10am appointment). I finally went up to the front desk to ask why I hadn't been seen. She scanned my QR code and said I was at the wrong location that had the same street name. I was told I would have to wait that there were 6 people ahead of me. I asked why I wasn't informed that I was at the wrong location upon check in and she said the system doesn't catch that, that if I would have checked in with the front desk they would have informed me. I told her that they (the staff) did not allow that but forced people to use the Kiosk. She looked at me clueless. I sat and waited 20 minutes till I was called, 1 hour and 10 minutes after my scheduled appointment, that I had made 3 months prior. This is not the first time this has happened. Get rid of the Kiosk and have patients check in with live people, who are sitting around doing nothing. Many elderly are not computer saavy and struggle with the Kiosk. read more

Worst service the wait is about an hour if it is walk in . They are all DEI hire very rough and not professional at all they hurt my daughter and caused her arm to be sore for only one vial blood draw they have nothing to buy if one feels nauseous or dizzy they offer nothing with sugar. They are awful. Extremely third world quality. Don't waste your money or insurance money here. read more

Front counter lady so rude she must slow down talking to patients and with respect , if she can't do this job respectfully she should go work somewhere else read more

Really long waits every time you come here. They seemed confused on the volume of people coming in, they have 2 techs taking blood. They seem overwhelmed and could use better staffing. read more

I arrived promptly for my appt and was told I was next. I confirmed no urine test was needed and went to the restroom. I told the front desk man that i was back and I was not called until 25 minutes later. In the meantime, I watched this check-in man continue to be incredibly rude to many seniors who were there for blood work. He was awful. Obviously he hates his job and it shows but to take it out on ailing seniors and others is terrible. With so many other Labcorps nearby, I will not go back to this location! read more