I scheduled an appointment for 11:30 a.m. and was still waiting at 12:30 p.m. Unfortunately, this location has always been this way, so I'm not sure why I thought today would be any different. An hour wait with a scheduled appointment is unacceptable, and the customer service at the front desk is consistently unfriendly. There really needs to be improvement in both scheduling and customer service. read more

Rude staff Filthy conditions Crowded waiting room I wouldn't let my dog go in there. Truly unacceptable I'm shocked they are allowed to provide healthcare. read more

I had a 10am appointment, and an hour in I was told my doctor's order wasn't in their system. After calling my primary, I waited an additional hour and 30 minutes and was told I needed to sign back in when this happens. Mind you, nobody told me the 2.5 hours I had been waiting there. After finally getting called, the nurse who attended me moved my vein while taking out my blood. I am in pain physically and emotionally. Do NOT go here. read more

Awful. I had a prenatal glucose test, so that meant fasting. No appointments were available for at least three weeks out. I arrive and wait an hour, hour and a half, two hours, and never got called back. So I left without being able to speak to anyone or find out if I should reschedule. The glucose test takes around an hour to do properly. I scheduled early in the morning for a reason. I can't sit around and wait all day without anything to eat or drink while pregnant because they can't get their shit together. The facility itself is dirty and old looking, there is nobody at the front desk, and nobody answers the phone. Wasted my sick leave time for nothing. Thanks a lot. Response: lol no you aren't "looking into this further", it's an obvious repeated pattern given the other reviews. You can't expect a pregnant patient to wait 3 hours after their original appointment time for a fasting glucose test. Ridiculous. read more

No viable appointments available in Tallahassee for 4+ weeks across 3 locations. Arrived at this location at 6:30am as a walk-in. 22 people were already outside in line. Took 15 mins in line to check in as a walk-in at the kiosk. The estimated wait time was 48 mins. Actual wait time was closer to 1.5hrs. Considered waiting in my car for a text alert, but the staff said that is not as reliable so I was forced to sit in a crowded lobby. I will do whatever it takes to get routine lab work from another provider in the future. read more

Slow, understaffed and rude. At least this location isn't as dirty as the others, but being marginally clean isn't really a selling point.

This Lab Corp location is highly efficient. I had an appointment for 9:15 and arrived at 8:30. Checked in via the kiosk, sat down, and was called back 5 minutes later. No issues here with the receptionist. She was welcoming and friendly. read more

Made an appointment for a blood test with Labcorp OnDemand. I was not seen until way after my scheduled time. This lab seems very unorganized, uncomfortable and dirty. Would not recommend! I have notified my primary care physician of my dissatisfaction with Labcorp. Response to Business Manager: Labcorp has already wasted enough of my time. The damage has been done! This "patient experience/review" will do just fine! read more

always such a long line. They don't have the staff to accommodate their patient load.

Made the appointment online. Showed up checked in online with my phone. Was in for my appointment may be 5 to 7 minutes after the appointment time which is perfectly fine. The young lady that shook the blood could not have been better at it. I am a notoriously hard stick and she took her time and when she found the van, she wanted to go far she hit it the very first try took the blood and off I went. Can't imagine it would be easier anywhere else than the John Knox location of Labcorp in Tallahassee. read more

Even with an appointment, you will wait forever. This location looked dirty. They can't seem to process more than a few people in an hour. There were not enough seats in the waiting room for all of the people there. Stay away from LabCorp if at all possible. read more

I had a set appointment time to go get bloodwork done during my lunch hour. however they could not get me in at my appointment time, so I had to leave to return to work. what's the point in making an appointment if they can't take care of you at that time. no communication prior to appointment that they were behind, so I wasted my entire hour lunch break for nothing. Office manager needs to be evaluated as to her abilities to run an effective office with customer service read more

Labcorp monopolizes bloodwork and have no choice but to use them. Long wait times. Waiting room full. They need to work on processes

Fast, friendly and efficient. Facility is clean and the staff professional and courteous. The kiosk check in was easy to follow and wait time was minimal with no appointment. read more

lack of employee, trash facilities. unable to make an appointment for 3 weeks out because they have a couple people working.

Make sure to book an appointment online to shave your time off in the wait room. The results are done quickly and sent to your doctor fast as well. The waiting room leaves much to be desired, but most people live on their phones anyway. read more

OMG! What is the deal with the wait time at this place (on Tim Gamble Road)? In the past, I have been able to make my appointments online, check in at the kiosk, go out to my car to await a text, and be seen within 15 minutes of my appointment time. But, something has changed within the last couple of years (new management???). The past two times that I have visited this establishment, the wait time has been inexcusable! Though I wasn't pushed for time at my last appointment, others were. There were folks there who made an appointment and expected to be seen within 15 or 20 minutes so that they could be back to work; there were people who had other appointments after this appointment. When the wait time for a scheduled appointment is verging on an hour, this is seriously unprofessional, particularly when the patients/customers are given no reason for the hold-up. When people were coming up to the receptionist to make sure they weren't forgotten about and to indicate how long they had been waiting, I actually heard the receptionist inform the customers that she just got there and doesn't have a clue why the appointments are running behind. In witnessing this after I had gone in to determine the hold-up, I didn't bother to say anything to the receptionist (of note, for a while, there was not anyone at the desk at all). In any case, I found a telephone number for the supervisor and actually called her on my cell phone. Though I appreciate her responding to my text and apologizing for the wait time, the very least that could be done is for staff to inform the customers that they are running behind (30 minutes, an hour, etc.) so as to give the customers a heads up and allow the customer to determine if they need to call it a day, leave, and reschedule for another time (where they could end up waiting another hour). Notably, after I called the supervisor, I was seen within 10 minutes but had been waiting for over 45 minutes. The only bright spot about this entire situation is that the tech was very nice and very professional in terms of taking my blood without an issue. If they could just focus on time management, all would be well. Even indicating that wait times may be up to and exceed an hour (even when appointments have been scheduled) so that customers will know ahead of time, will be an improvement to the current situation. read more

Usually this is one of the better locations to come in to get bloodwork done, but I strongly advise either arriving early in the morning or no later than 11:30 on Saturdays. My wife caught all kind of attitude from the staff at the check-in desk because her doctor printed the order double-sided, then they acted like it was criminal that I came in to wait with her. They also snapped at her the entire time she went back to get the blood draw, and continued the attitude enough to make her cry, and she NEVER cries. Utterly ridiculous and frankly, I'm tempted to just start taking time out of my work day to go to John Knox instead if this is how the only location open Saturdays is going to start behaving. read more

Unfriendly waiting room and the check-in kiosk is annoying to use. Not impossible though and probably speeds the process. Don't try calling them cause it will just ring forever and no one will pick up. Spent about 45 minutes in the waiting room and about 3 getting my blood drawn. Not unusual. read more

I usually go to a different location- Centerville Road- where the people are very kind and professional. My experience at this lab has been very frustrating. Wait times are long and staff contradict each other on processes. read more

I have never had a bad experience with this business until I visited yesterday. The place was full and there was no where to sit. I had to stand the entire time along with 4 other people. I got there around 10:15 and I stood up for 2hours. I noticed that a lot of people did not know how to check in at the kiosk and would go directly to the front desk and as for assistance. I took a look at the online appointment schedule and saw that the only appoints were for the next month of October. I feel a better way to check individuals in would be to initiate a ticket system with a lighted system, so an individual would know when they would need to go to the desk and turn there paperwork in and for that ticket to be given to the tech when they are to be served. I also feel that there should be more than 3 techs availible to conduct the servercies needed. I left after 2 hours and came back at 1:30. It still took them 1 hour before I was seen. read more

What a nightmare. 2 hour wait. The staff is not only confused but stressed out. They will not give you a wait time

Facility is a little tricky to find. Poor signage for identifying where to enter. Old building not very attractive and looks dingy. Lab tech was efficient and did an excellent draw. I gave it only 3 stars because of the facility and front desk not friendly or helpful. read more

I made an appointment the day before for 1015. I walked in the door at 1001, signed in at the kiosk, got called up to look at my lab orders, got called back and got labs drawn, out the door at 1017. Wow! I've never really had a problem at this location (as it looks like others may have) but this time went so smoothly and my lab tech was very friendly and quick. read more

Fast in and fast out this morning. When it comes to having your labs drawn, Cheryl is the bees knees! I'm a hard stick with temperamental veins. Well, Cheryl took her time assessing for just the right spot, one quick stick that I didn't feel and boom all the blood she needed. Quick and efficient, no bruising afterwards. 10 out of 10! read more

The front desk workers are the worst. You can just feel the hostility that one of them has towards everybody that walks in. Then the people who actually draw the blood are excellent. The building is so unkepted and it's hard to believe they can keep doing business read more

Leaving a review because some others were not so good. I had a great experience, even with a walk-in (and full waiting room) I was in and out in less than 30 minutes. All the staff I encountered were very friendly and professional. read more

If I could leave no stars I would. Front staff was great but my blood draw lady was terrible. I informed her that I have a tendency to faint and apparently that was a huge inconvenience to her, she was rude and insensitive given the situation. She kept the tourniquet on the ENTIRE blood draw which caused the draw to be slow, and then was blaming me for the slow blood draw because I wasn't "arching my arm". My arm started becoming discolored and purple because of the lack of blood flow. It's been over an hour since the visit and my whole arm is still numb and achy feeling. read more

Receptionist is PERFECT for this job! Very pleasant, happy and helpful! Great second impression! The first impression is the visual. Looks old and cluttered when walking in at first. Could use a little warmth in waiting area. My tech was nice and did a very good job. Everyone who walked down the hall or popped into my room was pleasant and said hello. read more

Handed front desk workers my Florida Blue card implying the question, "do you take Florida Blue?" They just sent me to the check-in kiosk implying, "we accept Florida Blue". Got a bill for $500+ that I can not afford to pay. Took bill back to the front desk. I was told that it is the patient's responsibility to know if the visit is covered. They saw my card and sent me to the kiosk anyway. The front desk is very rude and willing to mess up some people. I can not say more due to "General Guidelines" and the subsection labeled "inappropriate content". read more

Too bad Yelp doesn't have a negative stars rating. WORST customer experience ever! Front desk with a serious attitude. I made an appointment to avoid the crowd. I arrived 10 minutes early. I'm standing at the counter signing in. The woman sitting at the front desk, behind the closed window, begins asking me questions. She asks, "do you have an appointment?" I said yes. She then asked my name. I decided not to broadcast to the waiting room, so I opened the window and gave my name. She gave me an "eat $h!+ and die" look and said, "I could hear you with the window closed." I said "but I didn't want to have this conversation with everyone in the waiting room." She then reached up and slid the window closed. I finished signing in and sat down. About 30 seconds later she prints a sign and sticks it on the window. This is exactly what it said: DO NOT TOUCH WINDOW! IT OPENS FROM THE INSIDE. THANKS :) Totally unbelievable. I've never had someone in a professional atmosphere be so rude. How does one stay employed...oh yeah it's Labcorp and they don't have to be polite to patients! I walked out and will never darken their door again. I grabbed a comment card so I could make believe it'll make a difference. I'll gladly pay full price for lab work elsewhere. read more

Second time I have had to visit this office. Even if you make an appointment the wait is at least 45 minutes. Must be the worst managed office ever! They need to either stop making appointments or stop taking walk-ins read more

Labcorp is always a miserable experience with or without an appointment. The staff are rude, the facility is usually fairly unkempt and it takes forever. I was there two days ago to drop off a sample. It took 20 minutes and the staff were awful. If my insurance didn't require me to use this place I would NEVER go there. Is it possible to give negative stars? Like a black hole review? read more

Getting Better. This was a visit for my wife. The sterile entrance and reception area remains the biggest drawback of the facility. The reception desk personnel were accommodating and efficient. We made an online appointment and was served before the scheduled time by a very polite and friendly technician. Her veins are usually difficult to find but she was painlessly effective on the first try. We will return. read more

Where to begin? Like everyone else, my insurance requires I use LabCorp for medical testing. They are completely unreachable by phone, and I live in a different County than where they are located. No one seemed aware of how to "take" the test, told me to "talk to your doctor". My doctor's office was flabbergasted...said they couldn't tell me how to do that, they just order the test...Labcorb would have to give my instructions. For nearly ONE WEEK I called Labcorb, all 3 locations in Tallahassee, and NO ONE answered, ever. I finally found an 800# that WASN'T for billing issues, and Alisha was AWESOME. Bless her heart, I told her she needs to let LabCorp management know something is wrong here in Tallahassee...either they need to hire more customer service people to handle the phones and the reception desk with skill, or they need to start from scratch with all new personnel. BTW, the receptionist did give me the wrong instruction when I desperately searched for some kind of direction on how to collect my sample...that's when she told me to ask my doc. Didn't look for instructions for the test, did not go ask another person who might know how, or where to find out how, to take the test...I really hope I have time to collect my sample and get it analyzed before my next appointment in a few days.....:( read more

I came in without an appointment, for my blood drawn about 20 minutes later, left with no major issues. They have an electronic check in system that is a little bit of a pain to navigate, but no major issues. Certainly nothing like what other reviewers mentioned. Staff were nice, got basic things done; it does seem like there are plenty of cranky and impatient elders there, so I'm guessing there may be a generational difference of opinion. read more

I guess they don't worry about Customer Service since they are the only lab company my insurance uses!!! Terrible Hours for working people. They Close at 4:00 weekdays when everyone gets off at 5:00; how much sense does that make!!! So you try to go on Sat and the room is jam packed with people because they close at 12 pm, so you waste your entire Saturday waiting your turn to get your lab work done!!! Room is dingy and No coffee or atmosphere The people working there act like it is the worst job they have ever had. Never smiles!!! SAD. read more

They don't deserve ONE star!!!! My daughter and I are both hard to stick and get blood from. We have been told repeatedly when hospitalized to be sure to tell the person drawing our blood to use a butterfly needle. They NEVER listen and NEVER have one. They tell you the one they have is just the same, it is NOT!!! Today, after being stuck 4 times and 2 technicians later, the last woman was grinding the needle in my hand (which is very sore and black and blue) trying to work it into a vein (only thing I could figure). I was almost in tears!! I've had enough and going to complain to our insurance provider that insists we go there!!!! read more