05/08/26 ~ as a rule i post only to applaud excellent customer service, but regarding "LABCORP" as-follows...
01) i tried by phone for a week to make a simple blood draw appointment with "LABCORP," using their published telephone numbers, but always deflected away by phone robots, ie THERE IS NO PHONE ACCESS TO "LABCORP" in Sherwood Oregon
02) i finally drove from another city and walked into the building itself, and waited for 20+ minutes for the nice desk person FROM ANOTHER COMPANY to find an unpublished "LABCORP" phone number with which to make an appointment (i've been to this same lab ten or twelve times over decades, but now it's owned by a megacorp)
03) i returned to my office spent forty minutes struggling with phone robots to make an appointment a week out at 1045a this morning
(fyi to digital folks: "an appointment" is a specific time agreed-to and adhered-to by all parties)
04) arrived 1030a for the 1045a appointment as i didn't want to keep anyone waiting ~ there's no front desk, so paying customers are greeted by a computer and five minutes of computer work even though i'd been there a dozen times under previous ownership
05) from my chair in their "LABCORP" waiting room I counted eight people who were called-in before me AFTER the 1045a appointment time, and five of the eight had arrived there after me, and it's now 1130a
06) i was instructed to "ring a bell under a tv" about this failure, so I did so, twice with no response
07) i called and last-minute canceled my noon neurologist's appointment which was scheduled three months ago ~ i will pay a couple hundred minimum for this neurology cancelation, in addition to another very extended wait time to see the neuro
08) a nice "LABCORP" [human] tech eventually appeared in the waiting room, then disappeared awhile and subsequently returned to deal with me and ultimately drew my blood at 1130a for the 1045a "appointment"
08) my [top-shelf providence insurance] concierge just told me with no ambiguity that "LABCORP" owns a monopoly in Washington County and there are no other labs available to me
09) you've now had a heads-up on this wholly unprofessional nightmare "LABCORP," and best luck I'm hoping your experience is much better
10) just confirming that the tech was visibly frustrated but ultimately completed my three minute blood draw in three minutes with no problems ~ like you and me, this lab tech is also a victim of a giant robot-managed megacorp, and she's simply attempting to do a professional job
11) my all-in time investment in getting a single three minute blood draw is six hours, conservatively read more