the staff is rude, impatient and annoyed. They talk to you like your a kindergartene.read more

Great lab experience from start to finish. I went online and was able to make an appointment for 45…read moreminutes later, giving me just the right amount of time to get there. The kiosk check-in was easy. Natasha at the desk called me up within 5 minutes and quickly and kindly got me all checked in. Waited no more than 10 minutes and then Vanessa took my bloodwork in the BEST STICK EVER (I'm a tough one. Vanessa got it on the first try with no discomfort whatsoever. EPIC). I'd give you all more stars if I could.

Made the appt. No one said I had to fast. The reminder didn't mention it nor did the app. Got there…read moreand the receptionist asked me if I had fasted. Told her no. No one told me it was a fasting blood test. She smirked and giggled and said "one of them is!" Very unprofessiona! Not to mention is should have been called a FASTING Blood test.

Just because you have an appointment doesn't mean you get in on time. With an appointment they were…read more30 minutes behind. Ask them how long much longer they told me walk in will just have to wait. Told Item I had an appointment a half hour ago. They check the schedule and found me. Got in immediately never an apology. This happened twice.

Both my husband and I have used Aim to Please numerous times over the past few years as they had an…read moreadjoining office to our doctor. Frank is wonderful, both in getting the blood drawn easily and painlessly, and also being a kind person that puts you at ease as you chat with him. They recently moved downstairs and have a few other people working there, all are equally as qualified and nice as Frank. Recently my 13 year old son needed his blood drawn for the first time. He was nervous and remembered my husband and I talking about how good Aim to Please was. He asked if we could bring him there, instead of the hospital lab near us which is stark and cold. While we have recently moved 40 minutes away from their office, we made the trek for this appointment and couldn't be happier. The new office is welcoming and warm, and they did a great job making my son feel relaxed during the draw. I highly recommend Aim to Please!

I just had the most amazing experience at Aim to Please Phlebotomy. My daughter is only five years…read moreold and needed a blood draw. Her doctor recommended Aim to Please. The entire experience was no less than fantastic. The rapport of the staff towards myself and my daughter was warm and genuine. Because of this, my little girl didn't even experience an ounce of discomfort. When we got into the car to head home, she announced, "That was fun!" Thank you Aim to Please Phlebotomy!!

Frank is one of the most incredible humans I've ever had the pleasure of knowing. Always an…read moreincredible experience even with my complicated lab orders!

I could not have asked for a better experience as a first time, very nervous, patient. Frank…read moreclearly recognized my apprehension and was very caring and thoughtful. He made the experience pleasant and put me at ease. The office location closest to me is centrally located in Vancouver Washington and is clean (super important to me) and easy to find. I really appreciated the expertise and helpful tips. Thank you Frank!

This place has greatly improved since these 3 people came onto the scene and the 2 that gave me all…read moresorts of grief last year I haven't seen, though I'm not sure their out either. I'm talking about Zac, Vanessa & Elizabeth. They are not only gentle with the needle, allow use of the butterfly needle unlike the others, but are friendly, patient, sweet & easy to work with. Their kinder in a stressful pandemic situation than others were outside a pandemic. Unfortunately Zac is at another location now and Vanessa floats to different locations. Fortunately Elizabeth is still there... for now. The location is good about Covid safety. They are now by appointment only so you're in the office with no more than 1 other person. You only walk in once you get the text to go in after you check in on your phone. They check your temp when you walk in, not that that helps asymptomatic cases, but they can only do what they can. They have Purell hand sanitizers, not the cheap dollar store Assured brand a doctors office had that was FDA recalled for methanol! So glad I slathered that baby on all over :/

Quick in and out. Very caring blood drawer. (Vampire). Very accurate no problems. She xplained…read moreeverything and only needed one jab to get the seven vials of blood

Not only was the girl rude, she smelled bad and looked like she hadn't bathed or brushed her teeth…read morein weeks. So that's the trifecta. I would probably look and act as badly if I had to work in that sad, windowless room all day every day.

Horrible wait time. Broken Kiosks. No chairs to sit. No access my chart. Will never go here at…read morewalgreens

We got here 15 min before doors opened. We were the first to check in to the kiosk. However when…read morethe screen showed our name for who was next there were 3 people ahead of us, all walk in's. When I asked the lady about the order Natasha was very rude! She said we take appts first which I understood (there was 2 appts for that).I was the first walk in to check in and was the 4th walk in on the list. She said " I don't care we do the system. " She was very abrupt and rude and unprofessional.

Had to have blood taken for a bunch of labs for my doctor. Booking an appointment last minute was…read morevery easy online and the confirmation process was easy too. Once I got there parking was abundant in the morning. Signs easy to follow once inside the complex. Check in was easy just got to the kiosks by the door and scan a code they send via email or scan your drivers license. Then the nice lady at the desk calls you up and makes sure you have everything ready to go. Wait was short and they took me 5 min early. The woman who took the blood was great. What a job taking blood for 8 hours a day!? Props to her. She was nice, fast, efficient. Pleasant to chat with too. All in all very good experience!

Had to wait an hour past my appointment and then have one technician dig into my vein after pocking…read moreme twice in both arms and then deciding to call the other technician to try the third time. When I told this second technician that she has one try she started disciplining me in how many times nurses miss the IV lines in the hospital and so on and told me she felt uncomfortable because I told her she had one try. How about how uncomfortable I've felt as a customer by them practicing phlebotomy on my arms? What is the point of making an appointment when they are always slow to the point that you have to wait hours past your scheduled time and then , they are incapable to do their jobs but have tons of justifications that are not even close to explain this poor customer service.

Deadnamed continuously and then chastised by their staff for standing my ground on being respected…read more Absolutely abhorrent behavior from medical "professionals." Had to request someone else for the my blood draw after the initial person became argumentative with her "apology" (enter the other staff entering from another room chastising me once that person left). Sent in the other person who deadnamed me initially, super. Why bother to have in your forms what your preferred name is if you refuse to use it? Thank you for the neglectful "care" and belittling along with the countless excuses as to why you couldn't be bothered to respect what someone tells you to call them. Oh, and I suppose for the blood draw.

This location is always my go-to for last minute emergency issues. They are always so pleasant, the…read moredoctor are always so kind and considerate, and the nursing staff are always so helpful. I always feel seen and heard visiting this location. I never feel rushed and if anything I feel comfortable and at ease. I've gone in from everything from a cold, to cuts, to all allergic reactions and they're always so quick to help. It's great as well because they have an in-house pharmacy for some prescriptions so it's nice not having to travel to an additional pharmacy to pick things up if you do get prescribed something. I've also done a CT here as well when I was experiencing vertigo and it was the most seamless experience.

Horrible billing practices. STAY AWAY…read more Dropped in for urgent care for my son in November and was told they are out of network with UHC. Wasn't a concern as we have OON Urgent care coverage via our employer (which I showed to the person checking me in) so we proceeded. What they aren't transparent about is that they don't bill for Urgent Care, they bill it as an office visit. Why didn't the front desk mention they weren't an urgent care clinic?! When you call billing they stone wall you saying they aren't urgent care, they are primary care. No one believes Zoom Care is primary care, it is not how they brand themselves either. Never mind the PDF billing receipts says "Zoom Care Urgent Care" at the top. If you ask to speak to a supervisor, they aren't able to take calls. If you ask to have someone call you, they don't make calls. If you ask how billing issues are typically disputed, they say you call them (i.e. they will stonewall you). Mejla, my billing rep, was ROUGH on the call - very dismissive, interrupted, and was giving an attitude once I expressed the slightest frustration with the situation. Girl, go work for an ethical company, I'm sure you will be happier. Further, the consumer scheduling experience via the website doesn't indicate it's not urgent care, nor does it indicate their billing practices. In an urgent situation you are supposed to schedule and then navigate to another part of their website to read their billing practices.