I had scheduled an appointment on 1/26 at 12:30pm. I arrived at the location at 12:25pm. There were two other people in the waiting room, but I noticed that they both didnt indicate that they had appointments on the sign-in sheet.
The tech came back from drawing labs around 12:40pm, and she said "who is next." So the man in the waiting room went back.
I didnt want to make an issue and thought I would wait to see if the tech acknowledged that I had an appointment. At 12:48pm she called the next person in the waiting room back by saying "next."
Once the women got back, the tech said, "oh do you have an appointment? I missed the person who had an appointment." She told me to come back. At this point it was 12:55pm, and I said to let the other person finish, as they were already half way through their paperwork.
The tech apologized once I got back, saying that she was short staffed. I asked her how appointments work because if I shouldnt make one next time I need to know if I will need to wait over 30 minutes anyway. She said that its smart to make an appointment. I said "why make an appointment, you didnt check the information and I had to wait. This has nothing to do with you being short staffed." Very frustrating! read more