Pleasant and efficient checkin, first with barcode…read more Appointment was made on the website. Preliminary information entered for quicker checkin. No hesitation about giving 5 Stars because draw was quick and painless, and I have had problems in the past because of small arteries. Kudos to the experienced lab technician! Parking in front and behind building. Handicapped entrance is in back. Received lab results next morning on the My Chart portal of Albany Med.

They drew my blood and will send the results to my doctor. That is the only positive part of the…read moreexperience. I have tried this place more than once and have never had a pleasant experience. They can never find my paperwork, even when I call ahead to make sure it's arrived. They are rude and dismissive. I know customer service is hard (I've done it myself) but there's really no excuse for this. I need to find another local spot for a blood draw - there's just no reason to put myself through this nonsense.

Had a 9:30 appt, got there at 9:20. Had to be 20 people waiting. I needed my draw B4 10am for…read moretestosterone levels. Went up to the window at 9:45 and let them know. "You will be next" she said. 2 people more and it was 10am. Had to leave w/o my blood draw. Why make an appointment if you take 18 walk-ins before the people who make appointments??? Never again will i use LabCorp.

Can you leave zero stars?? The person greeting walk ins and people with appointments told me flat…read moreout that I need a note from a doctor for a full blood panel, or had to order online and come back. I thought you guys took walk ins? Also, extremely rude. Threw my questions right back in my face. Your location on Washington Ave. F-ing sucks donkey D. Terrible. I turned around and walked right out after being there for 5 minutes and spoke to your extremely disrespectful employee for 2 minutes. I'll never go back.

I came here due to excruciating pain in the left side of my face and in my ear. Being that this is…read morean urgent care, I was a bit surprised that you have to schedule an appointment to be seen, hence minus one star. The earliest appointment was one hour from when I got there, so I waited. Once I arrived, they brought me straight into the back right away. The initial doctor who saw me was very sweet and welcoming and made me feel cared about. The second doctor listened to what I said with intent and gave me a proper examination. I ended up being prescribed with antibiotics due to a possible ear/sinus infection. Nothing took too long (besides the initial waiting), everyone was nice, and I was actually listened to and taken seriously (unlike Ellis Urgent Care at Mohawk Harbor). Thank you!

Office experience was pleasant, fast and empathetic. From the moment I walked in until the moment I…read moreleft. Would recommend. Thank you for the kindness. A++

if you have ever wished you could be in the TV show scrubs, a teaching hospital where the drs are…read morestill learning but you still get quality care, then Ellis family medicine seems like a good choice for a dr. but NO. after one appointment you'll be wishing you had the writers from scrubs as a dr because they seemed to know more about medicine than these drs! good luck getting your concerns delt with. Having a dr. not know something and have them Google it in front of you is just depressing. at least leave the room. tests ordered never get done. and good luck actually calling and talking to a dr or even a nurse. take this review as you will. this is just one mans opinion

Doc put in scripts they told me they would call to setup appointments for them. No calls they don't…read morefollow up or follow threw. People expect you to take care of yourself. Etc.. but it's the hospital that does not follow up or follow threw. Makes me wonder if I should really care about my health when the hospital acts like they dont.

Extremely, satisfied with the office in Latham, N.Y. Don, our blood test techician, was excellent…read morepersonify, and very compassionate, assisting, my husband, due to mobility issues. We were in & out in 5 minutes. 5 stars and more!

This would be zero stars if I could give them a zero customer service is horrible, phone service…read morecustomer service zero. We are looking for a new place to use for our new hire drug tests. If you have a choice stay far away

You'll need to check in at the computer station first--heads-up, they won't assist you at the…read morewindow until you do. I've had great experiences getting blood drawn here; the staff is friendly, knowledgeable, and really helpful. The wait time isn't bad, but booking an appointment definitely speeds things up. All in all, a solid spot to go!

I have taken my daughter here before without a problem. My daughter is autistic so I don't bring…read moreher in until they are ready for her. Today, at 2:45 the 2 women sitting at the desk were very rude making excuses for themselves. (One said she couldn't be rude because she had just gotten there). They both got up and left the desk laughing. I've never been treated by customer service quite like this. They need lessons on how to deal with people in my opinion. Jesse saved the day and was wonderful! He deserves an award compared to the two at the desk. I'm glad neither of them drew my daughter's blood!

Terrible rude nurses, the doctor came into the room after more than an hour just to be meet by a…read moredoctor that don't seem to want to help people that need help and angry. I do not recommend this place! And they have the A/C blasting in the room they put you in and shit the door on you

Editing to add: I…read moreemailed as requested by the response to this review and got no where. WellNow doesn't give a damn about patient care. if I could give a lower rating, I would. I usually go to WellNow clinics for urgent care. Before this experience they have always been kind, caring, and quick in getting me the medical care I need. This time, not so much. I went to WellNow with a terrible poison ivy rash that was on my face, eye lids, hands, etc. At the time my daughter was 4 months old and strictly breastfed and I was struggling with postpartum depression. Feeding her, getting her in and out of her car seat, just existing was physically painful. And she refused to take a bottle during this stressful time. Upon hearing that I was struggling with my mental health the doctor threw up his hands and attributed my symptoms to my mental health and I had to beg for treatment which he did eventually grudgingly give me -- but even that wasn't sufficient to treat the issue and I had to take the prednisone prescription he gave me in conjunction with the other prednisone I had been prescribed when I had previously sought care and devise my own tapering regimen which did finally do the trick. He tried to tell me he couldn't give me more than a certain amount of prednisone but another urgent care doctor back in November when I had the same exact poison ivy response gave me the dosage and the tapering schedule I was asking for. Then, I received a bill months later with a 20% discount. I went to try to pay it today and they are trying to charge me the full amount. I spent 40 minutes on hold and then the representative was unable or uninterested in doing anything to remedy the issue. I am now waiting for a call back from a supervisor. I am deeply upset with the way I have been treated and truly feel that this treatment is due to being a breast feeding mom that struggled with mental health. Stay far, far away from WellNow if you are also a breastfeeding mom. To add insult to injury, I left this same review on Google. The "owner" asked that I email them to resolve the situation. I did, recapped my disappointment and frustration and they sent me a form email asking for my DOB and address demonstrating that if a human being did read my email they have the empathy of a rock. I responded with the requested information to the billing email address and received an automatic reply that the address is not routinely monitored. Main take away: WellNow doesn't give a flying rat's behind about their patients' experiences in any way, shape, or form.

Rashawn White went above and beyond to help me sort out a problem. She was extremely kind and…read moreunderstanding and helped me sort the problem out. Without her help I wouldn't have been able to solve the problem.

This was my first visit to this location, and I was extremely dissatisfied. The technician did not…read morehave the vein properly positioned but blamed me when the blood draw was unsuccessful. When she needed a new syringe, she threw items around in frustration, making the experience even more uncomfortbale and stressful. Although this location is closer to my home, I will go out of my way to use another Labcorp due to the technician's unprofessional behavior and how I was treated.

Came in to get my blood work done today as I do periodically. I must say that Tammy is absolutely…read moreamazing at what she does here. I have never been one to be a fan of needles but she makes you feel very comfortable, she's very friendly and warm with her affect, so it put you at ease. She'll strike up a conversation with you, to keep your mind off of everything that's going on and before you know it it's done. I've never had an experience where I've never felt a thing throughout the whole process, normally I would be wincing and wondering when the next poke was going to happen but here with her it never does. She really knows what she's doing and she is amazing at her job. She cares about the people that she takes care of and you can see that she does. The reason why I dropped it down one star is because the hours of operation don't coincide with my work availability so if I need to be seen by my doctor I have to take time off of work to do so. Before covid-19, I was able to make an evening appointment and come in and see my doctor after work which was very convenient, now unfortunately there are no evening appointments, so I have to miss my job in order for them to do their job and I have to pay them to lose my hours at work. So needless to say it's a double-edged sword with that last star. Overall though, I would definitely recommend this facility for any of your medical needs when it comes to needing a doctor or blood work completed. Thank you so much for listening.

The personality of an undertaker! I never met a more smug &…read morearrogant individual in my life. How he as survived for 30 plus years as a medical.... ? with an ego like his is unimaginable. He talked over me 10 times & when i asked a pointed question he dismissed it. It was a 20 minute monologue with no dialogue allowed. You could see he did not like being challenged & shut me down immediately. He likes to wield whatever little power he has in life. IMO he has only his own self interest in mind. If you have a choice in care, choose better !

I can't say enough good about this place. The receptionist that calls to remind you about your…read moreappointment is always so pleasant! When you arrive everyone at the front desk has a smile on their face. I think that is so important considering that many of us are anxious when we walk in for our fourth, fifth or sixth cancer check! The techs are fabulous! They will joke and laugh with you and make it as pleasurable an experience as it can be! This is one top notch office. They care about you and that is quality service!!! Bravo!!