Got turned away for re op clearance apparently because my surgery is out of state which is…read moreridiculous there nothing against the law with where you get your work done in the states . all you need is medical clearance from your state that licensed. So next time put only doing pre ops in NY state can only be done ! Went to newton medical down the road no issue got my clearance letter

I came here for my routine physical, but for some reason because I was a new patient they are…read morecharging me for the regular diagnostics that I've never had to pay for in my entire life as a 46 year old. They were rude, stubborn and entirely unhelpful. I don't understand their motivation for doing this, but I do know that they were the most unprofessional doctors office I'll have ever been to.

I have been working with Rhonda Murphy for a few years now. I have RA and it hasn't been an easy…read moreroad. I can say so many good things about Rhonda. She will try her best to get you in that same day, explain what is going on, take blood work to check my levels and much much more! Although eventually I might need a left knee replacement and not looking forward to that, I will always praise her for her kindness and understanding every time I go in to get my Remicaid treatments, knees drained or whatever I am in there for. There have been times when I just can't take one more knee drained, medication or Remicaid infusion and I am mentally and physically exhausted over these symptoms but she is always there to give me hope and I know it could be worse if she wasn't treating me. Things have gotten better its just my 1 left knee now that keeps filling up with fluid. All of my joints are better. I will see an ortho to deal with that and hopefully just get it cleaned up by a quick procedure. Christine Rotterdam, NY

I was told that they receive hundreds of referrals a day and it would take at least two weeks to…read moreprocess my referral. Then ultimately the appointment might be in about 4 months. So if you did actually have lupus or something that causes damage, the damage would be done by the time you got an appointment. They need to manage this better so that new patients can be seen within a couple of weeks.

I'm a newer patient and so far experience has been good. Staff experience has been good; they have…read morebeen friendly enough. Provider experience has been excellent; I feel heard, seen and listened to.

The support staff here is incompetent beyond all belief, both in terms of knowing how to deal with…read morethe public and with not knowing the basics of their job. I do hope that the people in charge can figure out a way to retrain the existing staff or replace them with people who have a heart and understand the needs of their chronic pain patients.

Dr. Bakst has the most wonderful and old fashioned manner of interacting with this patient. He…read morelooks at me. He talks to me. He looks at me when he is speaking and when I am speaking. Then he does a little something on the laptop, and then he looks at me again. From this alone, he's a great doctor. But, he's also a great doctor!! Tweaks my meds, sees me often enough. I never feel rushed and that is lovely.

This is the worse staff I have even interacted with. Not one person acknowledged me, throwing…read morepapers around not answering question. Find another practice they are too busy to care.

My wife just returned home from a brief stay for gallbladder surgery. The entire staff, from the…read moreemergency room personnel, surgical team and post surgical recovery team were all caring, kind, sincere, professional and compassionate. The facility was clean and the food in the cafeteria was restaurant quality! I highly recommend this hospital to anyone who has to go to one!