Check in was super simple and quick, all automated, similar to an ATM. While I wasn't taken at my…read moreappointment time, it was only a 20 minute delay...not bad. Waiting room was clean, as were the appointment rooms. My technician was super effective, friendly and quick which I appreciated!

Arrived at this location with the intent wait as a walk in customer. The Quest website set clear…read moreexpectations that walk ins are welcome, however you may have to wait. While I was at the check in kiosk, an employee came out and informed me that they do not take walk ins and that I needed to scan a QR code and come back another time. Keep in mind the lobby was empty this whole time.

Came in for blood work to meet my jobs health incentive requirement. Upon walking into the…read morebuilding, the waiting room was empty except for one other guest. Due to the active virus there was no receptionist at the front desk but rather a tablet kiosk where you are able to enter any of your identifying information to check-in. The process was very quick, checked-in in less than a minute. There is also conveniently a hand sanitizing station on the wall next to the kiosk for use prior and/or after check-in. I had a seat across the room and noticed on the tv monitor patient last names and their anticipated wait time to be seen projected in a small column to the right of whatever is being broadcasted. I thought this to be very helpful given the circumstances. Upon being called back to be seen I was sat in an adjacent waiting room until a phlebotomist came to assist me. The attendant assured me the room and everything in it had been sterilized prior to me entering. My vitals were taken and blood drawn within a few minutes. It took longer for the attendant to verify my information than anything else. Very quick and seamless process.

Had a referral from my doctor to have blood work done at Quest Diagnostics. I tried to call 4…read moretimes but the phone system would hang up every time you tried to make an appointment. Finally I drove to quest for walk-in appointment. No one at the front desk with a sign telling you to sign in at the kiosk. I did it ask if you would like to finish registration on your phone, I agreed. No mater what you do it won't allow you to complete the registration on the phone. I'm good at these things and it just did not work. Finally I try to ask for help at the desk. The woman I spoke to acted as though I was a Moran. She said I didn't follow directions and if I just sat down someone would call me. I witnessed them arguing with several patients, all had the same complaint. They all wanted to ask questions, find out what was taking so long. How much longer will it take. The staff is quite hard to get along with. Not willing to help. Not compassionate about the people they are treating. Take it from me, if you have a choice, go somewhere else

Setting up an account on Quest website was easy. my lab results right there at the touch finger.read more

The care I received Tuesday, June 4, at the Quest Diagnostics location at 10620 W Forrest Hill Blvd…read morewas beyond appalling. The woman assigned to my bloodwork entered the waiting room loudly yelling my name, followed by, "she's not here anymore," presumably referencing another patient. When I followed her to room #3, she asked for my paperwork. I provided what I had and mentioned that I had additional paperwork in my email. She curtly replied, "that doesn't do anything for me if it's in your email." I then had to request the email address--information I know they possess--to forward my paperwork. She pointed dismissively to a paper on the wall. Upon examining my other documents, she declared one test couldn't be done until July and threw the paper on the floor; she did pick it up afterward. Despite having another set of orders that she could have started on, she instructed me to wait in the waiting room until she received my email. She subsequently emerged twice, with an attitude, claiming she hadn't received my email and blamed it on my cell service, prompting me to step outside to resend it. On her third trip to the waiting room, she again claimed she hadn't received the email, despite it showing as sent in my outbox. When I inquired if there was a possible mix-up between an "O" and a "zero" in the email address, she dismissively responded that it didn't matter--something anyone familiar with email would know is crucial. I was about to ask for my paperwork back to leave when another, much kinder woman came out to inform me she had received the email. The original phlebotomist, realizing her inappropriate behavior, did not return to complete my bloodwork. While this unfolded, I witnessed her dismiss an elderly woman seeking support for her appointment entirely. Having bloodwork done is already stressful, and the blatant disregard for patients exhibited by this associate was, as stated, appalling. I will not be returning to this location and will request my doctor send future bloodwork to LabCorp instead. Quest should investigate this particular associate (unfortunately, I didn't catch her name, but she was in room three, black, with bangs, a nose ring, and long acrylic nails). While I understand that everyone has tough days and we should assume positive intent, her outward rudeness was inexcusable. In addition to posting this review, I will be forwarding this complaint to Quest's corporate customer relations.

The staff on board is very kind very timely and organized…read more The facility has a limited parking. The Labcorp is in the same building as OBGYN please make sure to pay attention where your appointment is. PLEASE MAKE AN APPOINTMENT AHEAD OF TIME!!! It's a small office so there are limited people that can be seen at one time. The care is amazing, the Staff is reassuring and they inform you about the exams that you may be taking and why. I personally was taking a glucose test for my pregnancy and she helped me understand why it was so important to fully finish the blood work fully.

lizza is the best! so nice! Quick and painless. Good environment, clean environment. I drive out of…read moremy way to come to this LabCorp only because she is the best!!

Truly such a kind and wonderful experience. They have been so helpful with anything I need, so…read moreunderstanding and patient. I so appreciate their help anytime I call, they remember names and people. I am so glad to be able to use them for my medical care.

Went to this doctor because I really wanted to support a black owned business. The people are nice…read morebut I have yet to meet either of the Dr. Berry's and it is very hard to contact the office

I went to get blood drawn and it was very fast I didn't have to wait and staff was also polite.read more

I had some blood work at the Lab Corp in Wellington and was very dissatisfied:…read moreThe person doing the work held the torniquete in the arm for too long and my results are not correct. She also also bruise my arm as she was switching the blood vials and perforated my vein, now I have a big bruise! Lab Corp needs to put cameras to see what their employees are doing, will not be going back there again, they do not seem to care how they do their jobs. One star rating if that!

Why make an appointment when you have to wait over 30minutes ?…read more I arrived 10min early for my 9:30 apt. Sat down for 10 min and they start calling the 9am apts. really? Horrible experience. They give zero ...... about customer service.

They have much better appointment availability than anyone else. I got in and out very quickly! 15…read moreminutes from start to finish when I arrived. The staff I dealt with were friendly and professional

calisha was amazing! my husband has a horrible pain tolerance for needles and has never had an…read moreexperience this smooth. her calming presence and professional demeanor made the biggest of differences and truly saved the day. God bless her!

Awful phlebotomist/manager whoever that person is. She has a…read moreterrible attitude and is not a good phlebotomist. 0/10. The other young lady that checked on me was sweet. Do not go there. That phlebotomist needs an attitude adjustment. If you don't like your job and are going to be rude and nasty with patients, then don't work there....

Front desk was helpful and kind. The techs I worked with were also nice and not rushed.read more

The Indian woman who sits at the front desk is terrible with patients. I have visited this office…read moreseveral times and every time I visit I witness how she treats those who approach her desk and is rude and dismissive. I walked in to make a schedule, which I've done before with no issue. This rude woman hands me a card and tells me to call scheduling. I've made appointments in person before with no issues. The office wasn't busy and she claimed the scheduler was out for the day, which was a complete lie. She has no patient advocacy skills and should not work in patient care.