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    Labcorp

    3.4 (5 reviews)
    Open 7:00 am - 11:30 AM, 12:00 pm - 2:30 PM

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    Quest Diagnostics

    Quest Diagnostics

    1.8(14 reviews)
    1.7 mi

    Came in for blood work to meet my jobs health incentive requirement. Upon walking into the…read morebuilding, the waiting room was empty except for one other guest. Due to the active virus there was no receptionist at the front desk but rather a tablet kiosk where you are able to enter any of your identifying information to check-in. The process was very quick, checked-in in less than a minute. There is also conveniently a hand sanitizing station on the wall next to the kiosk for use prior and/or after check-in. I had a seat across the room and noticed on the tv monitor patient last names and their anticipated wait time to be seen projected in a small column to the right of whatever is being broadcasted. I thought this to be very helpful given the circumstances. Upon being called back to be seen I was sat in an adjacent waiting room until a phlebotomist came to assist me. The attendant assured me the room and everything in it had been sterilized prior to me entering. My vitals were taken and blood drawn within a few minutes. It took longer for the attendant to verify my information than anything else. Very quick and seamless process.

    Had a referral from my doctor to have blood work done at Quest Diagnostics. I tried to call 4…read moretimes but the phone system would hang up every time you tried to make an appointment. Finally I drove to quest for walk-in appointment. No one at the front desk with a sign telling you to sign in at the kiosk. I did it ask if you would like to finish registration on your phone, I agreed. No mater what you do it won't allow you to complete the registration on the phone. I'm good at these things and it just did not work. Finally I try to ask for help at the desk. The woman I spoke to acted as though I was a Moran. She said I didn't follow directions and if I just sat down someone would call me. I witnessed them arguing with several patients, all had the same complaint. They all wanted to ask questions, find out what was taking so long. How much longer will it take. The staff is quite hard to get along with. Not willing to help. Not compassionate about the people they are treating. Take it from me, if you have a choice, go somewhere else

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    Quest Diagnostics - Digital Check In / Waiting Room

    Quest Diagnostics

    2.4(21 reviews)
    2.5 mi

    Setting up an account on Quest website was easy. my lab results right there at the touch finger.read more

    The care I received Tuesday, June 4, at the Quest Diagnostics location at 10620 W Forrest Hill Blvd…read morewas beyond appalling. The woman assigned to my bloodwork entered the waiting room loudly yelling my name, followed by, "she's not here anymore," presumably referencing another patient. When I followed her to room #3, she asked for my paperwork. I provided what I had and mentioned that I had additional paperwork in my email. She curtly replied, "that doesn't do anything for me if it's in your email." I then had to request the email address--information I know they possess--to forward my paperwork. She pointed dismissively to a paper on the wall. Upon examining my other documents, she declared one test couldn't be done until July and threw the paper on the floor; she did pick it up afterward. Despite having another set of orders that she could have started on, she instructed me to wait in the waiting room until she received my email. She subsequently emerged twice, with an attitude, claiming she hadn't received my email and blamed it on my cell service, prompting me to step outside to resend it. On her third trip to the waiting room, she again claimed she hadn't received the email, despite it showing as sent in my outbox. When I inquired if there was a possible mix-up between an "O" and a "zero" in the email address, she dismissively responded that it didn't matter--something anyone familiar with email would know is crucial. I was about to ask for my paperwork back to leave when another, much kinder woman came out to inform me she had received the email. The original phlebotomist, realizing her inappropriate behavior, did not return to complete my bloodwork. While this unfolded, I witnessed her dismiss an elderly woman seeking support for her appointment entirely. Having bloodwork done is already stressful, and the blatant disregard for patients exhibited by this associate was, as stated, appalling. I will not be returning to this location and will request my doctor send future bloodwork to LabCorp instead. Quest should investigate this particular associate (unfortunately, I didn't catch her name, but she was in room three, black, with bangs, a nose ring, and long acrylic nails). While I understand that everyone has tough days and we should assume positive intent, her outward rudeness was inexcusable. In addition to posting this review, I will be forwarding this complaint to Quest's corporate customer relations.

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    Labcorp - laboratorytesting - Updated May 2026

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