Setting up an account on Quest website was easy. my lab results right there at the touch finger.read more

The care I received Tuesday, June 4, at the Quest Diagnostics location at 10620 W Forrest Hill Blvd…read morewas beyond appalling. The woman assigned to my bloodwork entered the waiting room loudly yelling my name, followed by, "she's not here anymore," presumably referencing another patient. When I followed her to room #3, she asked for my paperwork. I provided what I had and mentioned that I had additional paperwork in my email. She curtly replied, "that doesn't do anything for me if it's in your email." I then had to request the email address--information I know they possess--to forward my paperwork. She pointed dismissively to a paper on the wall. Upon examining my other documents, she declared one test couldn't be done until July and threw the paper on the floor; she did pick it up afterward. Despite having another set of orders that she could have started on, she instructed me to wait in the waiting room until she received my email. She subsequently emerged twice, with an attitude, claiming she hadn't received my email and blamed it on my cell service, prompting me to step outside to resend it. On her third trip to the waiting room, she again claimed she hadn't received the email, despite it showing as sent in my outbox. When I inquired if there was a possible mix-up between an "O" and a "zero" in the email address, she dismissively responded that it didn't matter--something anyone familiar with email would know is crucial. I was about to ask for my paperwork back to leave when another, much kinder woman came out to inform me she had received the email. The original phlebotomist, realizing her inappropriate behavior, did not return to complete my bloodwork. While this unfolded, I witnessed her dismiss an elderly woman seeking support for her appointment entirely. Having bloodwork done is already stressful, and the blatant disregard for patients exhibited by this associate was, as stated, appalling. I will not be returning to this location and will request my doctor send future bloodwork to LabCorp instead. Quest should investigate this particular associate (unfortunately, I didn't catch her name, but she was in room three, black, with bangs, a nose ring, and long acrylic nails). While I understand that everyone has tough days and we should assume positive intent, her outward rudeness was inexcusable. In addition to posting this review, I will be forwarding this complaint to Quest's corporate customer relations.

Took the time to pre register for an appointment. Esigned ALL the forms, uploaded pics of drivers…read morelicense, front and back of ins card, received conf of appt. At arrival lobby QR code not working and had to redo it all the good ild fashion way. Paper and a copier. 40 minutes of my time I won't get back. Receptionist was an ice princess. Never again.

Took a family member there for a fall and they did nothing for her seemed like they where afraid to…read moretreat all they where concerned with was sending her to the er poor care don't go there

Frequent flyer over here. I've unfortunately visited this Lab Corp alone 40ish times in recent…read moreyears. So with that being said I can tell you that they're one of the best places around to get your blood drawn. For the past few years there has always been two people running the place at any given time. This means one is drawing blood while the other is doing drug tests, both are responsible for checking people in. While they do a great job Lab Corp really needs to get a third person in there to relieve some pressure from these lovely ladies. Checking in/appointments- While appointments aren't needed I highly recommend getting one this way you're in and out in a jiffy. Appointments can be made very easily by using the Lab Corp website and will produce a QRS code to expedite the check in process. No appointment? No problem, I've been there plenty of times without one and never had to wait crazy long. Checking in is easily done via kiosk by scanning the code you were given. Blood draw- I have very difficult veins and these ladies have never missed once (knock on wood), which is something that never happens. Thank you ladies for always making my experience pleasant and shout out to Cheryl who recently retired, at one point she had to see me almost everyday. If you need bloodwork drawn this is the spot to go!

Incredibly rude lady at the front. Then she got nice, then rude again. Not really sure why…read more She seemed disturbed that I'd come without an appointment (she did the same thing with other people that didn't have an appointment). She barked at me that I'll be there for up to an hour waiting for my urinalysis. She also seemed pretty annoyed with me that I didn't know to give the pen to her after I checked in and not back in the cup. There was no sign, just her silently looking at me. People came and went, some with appointments, some without. The lobby was empty, except for me, for at least 10 min. Right around an hour later she looks at me, shuffles some papers to find mine (like she forgot about me) and says I can come back - she was the sample taker. At any point she could have taken me in for my urine sample. Instead she ignored me, spent time chatting with other patients, and looking on her phone for a TV show she couldn't think of the name to. When I went back, I asked her if she could have done this test at any time. She snappily said yes, but people with an appoint come first. To note, there were a hand full of people with appointments in that hour, and from what it looked like most saw the Dr/other person. Not her. She mostly sat there on her phone or talking. I should also mention she scratched the rim of the sterile collection container on the counter as she dumped out the other components of the test. As a nurse versed in sterile technique, that is a big nono. I won't be going back to that lab Corp and that lady might need a vacation. Hopefully she gets to feeling better.

Check in was super simple and quick, all automated, similar to an ATM. While I wasn't taken at my…read moreappointment time, it was only a 20 minute delay...not bad. Waiting room was clean, as were the appointment rooms. My technician was super effective, friendly and quick which I appreciated!

Arrived at this location with the intent wait as a walk in customer. The Quest website set clear…read moreexpectations that walk ins are welcome, however you may have to wait. While I was at the check in kiosk, an employee came out and informed me that they do not take walk ins and that I needed to scan a QR code and come back another time. Keep in mind the lobby was empty this whole time.

Just trust me and don't go to 10620 forest hill blvd,it's a real long story but we were treated…read morehorribly by all of the employees,we made an appointment a week before and waited 3 hours,but we finally left and went somewhere else,terrible, horrible and mean workers,don't ruin your day,believe me,I don't have the time to tell you the whole story of what happened but they destroyed my day,I would never go back,very bad,couldn't care less,please listen to me and drive a couple more miles or try another company

Literally the most ghetto and disgusting experience I ever had, as soon as I got there to check in…read moreone of the nurses came out super hostile. She started shouting at an elderly lady who was 90+ years old saying they're not taking any walk-ins and just down talking to her, she tried to do the same with me. That's when I checked her and asked who she thinks she's talking to, that lady didn't do anything to her and neither did I. She was so nasty and disrespectful, I said she shouldn't be in the health care field if she can't provide basic human needs and decency to patients. Things escalated and her grown adult daughter tried to fight me, I'm just disgusted. Safe to say I will never be back.

Why make an appointment when you have to wait over 30minutes ?…read more I arrived 10min early for my 9:30 apt. Sat down for 10 min and they start calling the 9am apts. really? Horrible experience. They give zero ...... about customer service.

They have much better appointment availability than anyone else. I got in and out very quickly! 15…read moreminutes from start to finish when I arrived. The staff I dealt with were friendly and professional

I was in desperate need of a hangover IV, and IV Concierge was able to come out the same day. Nurse…read moreKristen was absolutely fantastic, and now I feel incredible!

thank you for taking care of me always. The customer service is always so wonderful and kind. They…read morehave helped myself, my husband and my son. Kristen is the best!!