On December 16th, 2021, I went to Wellington Regional Medical Center Outpatient Diagnostic Center…read more(ODC) for mammograms and ultrasounds. My experience was wonderful. Starting with scheduling, Karen was very patient with me, fitting my busy work schedule with the testing schedule. Angelica greeted me nicely upon arrival, and sign-up was easy and short. I did not have to sit and wait. Right away, Narkeisha, the mammogram technician, came to pick me up explained the procedure to me regardless of my clinical background. Then, Natalia greeted me and was very professional for my ultrasound. The completion of both tests was under one hour. I did not experience any long wait. Great experience. This place is fantastic. I would highly recommend it for your no-delay testing. I am so glad I chose (ODC) and would highly recommend it to anyone.

Had a 1pm appointment, had to wait 30 mins before being taken care of. Once called to the mammogram…read moreroom, the experience was painless and uneventful. The wait was long and that is why I gave a 3 star rating. I didn't think they were so busy that I had to wait. As you can tell, waiting is not something I like to do for a long time and in an empty waiting room, 30 mins felt like forever.

Let me start by saying for 3 days I've gone to all three locations starting at lake worth. While…read moremaking the appointment I told the woman do they take Humana she said yes I told her it's also car accident related. I gave her my health insurance and car insurance information and told her I have a couple referrals prescriptions. I show up to lake worth after signing in and waiting for 30 minutes the lady calls me up and says Can she help me? I say I have an appointment. She then says I'm not on her schedule. She looks in the computer and says "your at wrong locations your set for gardens you won't make it." I say " I told the woman in scheduling I wanted this office." She apologized then said "we're booked all week here however okeechobee has opening tomorrow at 10:30." I said "ok that will work" she asked for all my papers to scan them in for me for tomorrow. Great! I show up to okeechobee at 10:30 exactly the lady goes to the back in standing there after signing in for about 10 minutes the lady comes back out and "says can I help you?" "I have an appointment and hand her all my docs and say they messed up my appointment yesterday so the lady in lake worth scanned everything on for you." Here she says "well I need it all I don't have it" [what was the point of scanning it yesterday if the lady will need it anyway?] then she says (after another 10 min of paper work) "it's 10:45 we can't see you."!!! My reply "what do you mean I got here at 10:30?" She said "that's our rule they should of told you that if you have a 10:30 you have to me be here by 10:15" "so why don't they tell you that or make your appointment time 15 minutes earlier ?!?! Or even 30 minutes earlier even knows they have to wait anyways! Oh my goodness." So then she said to me there was an opening now in Royal Palm I said "are you sure ? I can't run over there and they not see me." She again said I will Scan everything and went a step further and gave me the paper work fill out. Soooooo I hall butt to Royal Palm and show up sign in. And had all of my paper work, Id and both insurance information. And here it starts again but this time it begins with a Rude woman named Elizabeth rolling her eyes and talking to me like I'm stupid. "What's all this?" It's all the paper work you need this is the 3rd office I've come to in the past 3 days. "Well you still need a Humana referral." I said its there. She said "no this is not the right one" "are you serious? For three days I've come to 3 offices and now you say this? I could of had this before." So I automatically call my dr for the script to be faxed. "You can't do the mri unless you pay is $580, because I don't have the script" "ma'am this is ridiculous you just spoke to my referral lady from my primary that said she will send it with in 10 mins (needed to look up certain codes) before I'm off the table your going to have the codes." "No you need to pay first " "ok if I pay before I go in and then when I come out and you have the script will you refund my cash?" "No." !!!!! "Excuse me! You guys are unorganized! Unprofessional! You Shoild of told me that 3 days ago when I made the first appointment or the other 2 offices could have told me and in the car on the way here I would have had it sent so it would be clear!! Your ridiculous, give me all my paper work back. I will never use your company again" "that's fine ma'am don't blame me" "it's not your faults it's your companies fault, what is your fault is your attitude! I'm in pain and your being a pain" Yes my experience. Why give an appointment time and the. Have a policy to show up 15 minutes before your time. Why not schedule the appointment with the time included . Mind you no one told me about the 15 min time until the second office. Also when you call them they ask you for all the numbers and policy numbers and metal and pregnancy question BEFORE the appointment is made! So why not ask the proper questions when it's and auto accident primary and health secondary and specify all docs needed. They've waisted 6 hours of my life the past 3 days!!! I will never go to them or suggest anyone go to them. I called my dr Lloyd Lagrange in the midtown parking lot and spoke with Charlotte the woman in charge of referrals and scripts. She told me she'd handle it. I hadn't got to drive away yet and I got a call From MiMi from "Concept Open Imaging 561-540-8100 " saying she's sorry about what happened and can see me Monday at 8:30. She is the best sweated person to help me. I told her what happened and do I need to show up earlier or will not be seen said laughed and said no & told me everything I needed to bring ! So if you need a great dr with a wonderful stuff Dr Lloyd Lagrange (561) 832-0183 if you want a great kind imagining center for MRI CATSCAN X-RAY call Concept Open Imaging 561-540-8100 Don't waste your days, times , strength and patience on Midtown imaging center they do NOT care about you, your pain or your situation!!!!

I went there an the lady that checked me in she was mad, she was also putting excuses to not check…read moreme in first she said the doctor was in lunch then she said she wasn't avalaible. Then she told me to make another appoiment and she gave me one option which was for a day in the morning I told her I could in the morning she said it could only be that day.

They also multiple locations throughout Palm Beach County Dr…read moreHarvey Montijo performed a successful surgery in 2006 . unfortunately I had an accident and I have surgery again Harvey Montijo Jr He is just as successful and confident as his Fathef

so, where do i begin, from Yevette to my MA Jennifer to Dr Torre. Lilly had my pharm account all…read moremessed up. Dr Torre was sending the correct orders, but Lilly was receiving the wrong diagnosis due to their AI assistance rep. well i believe Wanda and forgive me if i have the wrong name, but she made call after call until she had a letter from my carrier approving my medication. now that's determination and having the patient needs at heart. so, thank you to the entire team, when i was in need, Dr Torres, Jennifer performed professional services and everyone on the team worked to a sure i feel better every day. a very grateful patent

Update to my review of Aug 27, 2024…read more Dr. Vincent A., a great Dr. and his wife, a great Dr. sold the business to Innovacare at least two years ago and have nothing to do with the practice anymore. They did get one Dr. that I liked and trusted. However, I needed a script filled and their were NO doctors in the office this week to send the script to the Pharmacy. I am going without my medicine because of this for at least 2-3 days and I hope that It won't be longer than that. I still believe that since Innovacare purchased Premier, the practice has gone downhill. Unfortunately this inadequacy is reflected in the staff and their is a lot of negativity and inadequacy in how they operate. Time for a new Primary. One good Dr. cannot save the whole practice.

The nurse was not that great. Asked me 15 minutes of questions including was I in pain. I looked at…read morehim and "really you are asking that" it's not like I hang out at urgent cares for the fun of it. However, the Dr was wonderful and very nice. If he had his own practice I would definitely go to him. His name was Dr Wayback( not sure of the spelling) would go to him in a heartbeat.

Avoid This Place -- Trust Your Gut…read more I went here with chest pain and difficulty breathing. I made it very clear that I did not have cold symptoms and that something felt wrong internally. I specifically requested a chest X-ray because I was concerned about my breathing and chest symptoms. The doctor told me I had a sinus infection, even though I clearly explained that I did not have any of the symptoms of a sinus infection or a cold. He barely examined me and sent me on my way. I was seen around 8:30 PM, even though the location closes at 8 PM. From the moment I walked in, the environment did not feel welcoming. There was an unpleasant smell, and the staff appeared visibly unhappy and disengaged. I honestly should have trusted my gut and left. Four days later, I became significantly worse and was struggling to breathe. I went to my primary care doctor, who performed a much more thorough evaluation and diagnosed me with pneumonia and a respiratory infection. I understand that diagnoses can change as an illness develops, but I went to urgent care because I knew something wasn't right. I repeatedly communicated my concerns and felt like they were dismissed.

Came in for blood work to meet my jobs health incentive requirement. Upon walking into the…read morebuilding, the waiting room was empty except for one other guest. Due to the active virus there was no receptionist at the front desk but rather a tablet kiosk where you are able to enter any of your identifying information to check-in. The process was very quick, checked-in in less than a minute. There is also conveniently a hand sanitizing station on the wall next to the kiosk for use prior and/or after check-in. I had a seat across the room and noticed on the tv monitor patient last names and their anticipated wait time to be seen projected in a small column to the right of whatever is being broadcasted. I thought this to be very helpful given the circumstances. Upon being called back to be seen I was sat in an adjacent waiting room until a phlebotomist came to assist me. The attendant assured me the room and everything in it had been sterilized prior to me entering. My vitals were taken and blood drawn within a few minutes. It took longer for the attendant to verify my information than anything else. Very quick and seamless process.

Had a referral from my doctor to have blood work done at Quest Diagnostics. I tried to call 4…read moretimes but the phone system would hang up every time you tried to make an appointment. Finally I drove to quest for walk-in appointment. No one at the front desk with a sign telling you to sign in at the kiosk. I did it ask if you would like to finish registration on your phone, I agreed. No mater what you do it won't allow you to complete the registration on the phone. I'm good at these things and it just did not work. Finally I try to ask for help at the desk. The woman I spoke to acted as though I was a Moran. She said I didn't follow directions and if I just sat down someone would call me. I witnessed them arguing with several patients, all had the same complaint. They all wanted to ask questions, find out what was taking so long. How much longer will it take. The staff is quite hard to get along with. Not willing to help. Not compassionate about the people they are treating. Take it from me, if you have a choice, go somewhere else

I'm very disappointed with how this was handled. At my previous appointment, the doctor told me my…read moreprescription would be changed to 20 mg, but the updated prescription was never sent in. Now I'm being told I have to schedule a telehealth appointment and pay another copay just to get the dose change that was already discussed. I understand that medication changes may require a doctor visit, but if the change was already addressed during my last appointment, I don't think I should have to pay again because it wasn't completed properly. The communication and follow-through have been frustrating, and this could have been handled much better.

Truly such a kind and wonderful experience. They have been so helpful with anything I need, so…read moreunderstanding and patient. I so appreciate their help anytime I call, they remember names and people. I am so glad to be able to use them for my medical care.