My first time at this lab corp. I had a great experience start to finish. The receptionist was…read moregreat. My lab tech was gentle and nice. They got me in before my appointment. The office is spacious and modern and clean. If you make your appointment and bring your order just in case all will go smoothly. I'd return to this location . Props to the wonderful staff. It's a demanding job and the rise to the occasion. Well done

Front Desk Staff (His name might be John) Was Very Rude During Lab Check-In…read more I visited the lab this morning before 8:00 a.m. with my daughter for her blood test. We had already checked in through the system, but for some reason her name was not appearing correctly. Since both of us share the same last name, there may have been some confusion in the system. When I approached the front desk for help, the gentleman at the counter was unfortunately very rude and dismissive. Instead of trying to understand the situation, he immediately insisted that we had not checked in. Patients come to the lab early in the morning for medical tests, often already worried or stressed, and being spoken to in a rude manner can make the experience even more unpleasant. I would like to point out that another lady staff member later helped us and handled the situation politely and professionally. She took the time to check and eventually helped us complete the check-in. Her attitude made a big difference and is exactly the kind of customer service patients appreciate. My suggestion is that the lab should ensure that front desk staff communicate respectfully and patiently with patients. A welcoming and helpful attitude can make the environment much more comfortable for everyone who comes for medical care.

Went in to get drug tested. No one was there, even took a couple minutes to get seen by the front…read moredesk and there was no one else in the waiting room. Was told the boss and drug testing person wasn't in and called out - front desk didn't even know that was happening. Unorganized and unprofessional.

Absolutely unbelievable how inconsiderate they were of my time I scheduled an appointment during…read morebusiness hours. I arrived and was told I needed to reschedule due to the phlebotomist being ill I was understanding and rescheduled for 8:30am the next morning, no employee was there the door was locked, multiple people were waiting outside for appointments and all our time was wasted. After an hour of no call backs and no one showing up I left. Completely unprofessional and a waste of time. I'd never recommend anyone come here. The was they do business is not with you in mind. I never received a call back, apology, or anything.

I always come to this location for my blood work as all their staff are professional and efficient…read more Today Jason drew my blood and was seamless. Very good experience.

I had a 940 appointment I been sitting since 951 it's 1116.... On a wait list the do not alternate…read moreappointments with waitlist (take 3 appointments then 1 waitlist). The way it is run is horrible. PLUS there are ZERO appointments online and HARD to book ANYWHERE! Alternate non appts with appts is NOT hard! Plus when u sign in it says 30-60 min wait BUT then they verbally say we can't guarantee we see you!

Dr. Mielke, both a conventional and functional physician, has been taking care of me for a decade…read moreand a half, ever since I was diagnosed with a lobular CA tumor so large that a single mastectomy was unavoidable. She expertly put me on a regimen of non-toxic compounds that she adjusts every quarter based upon her indefatigable updating of the advanced science on which she relies. She is both caring and direct. I credit her with much understanding and support and, essentially, keeping me alive while I avoided toxic recommendations from my more traditional team. The complexity of Dr. Mielke's patients means that while she has a killer memory and excellent medical training plus nearly a quarter century of running her clinic, she simply cannot know everything that will ultimately be the key to a particular individual recovery. For those dealing with autism, Lyme and similar tick borne illnesses, for supplemental information that may be really helpful to try, give the recordings from the Autism Health Summit 2025 a hearing (info@autismhealth.com). This will cost you $100 and access to a wonderful, intelligent support group to inspire your journey.

This review is long overdue…read more I was seen by Dr.Mielke from April 2020-July 2020 and then again from November 2020-April 2021. In total, I had approximately 9 visits either in-person or through a voice call. To her credit, Dr. Mielke did try her best to treat my ongoing mysterious symptoms; I have been unwell since late summer 2017. I do credit her for introducing me to a few things that were of help with chronic Lyme. She introduced me to the Relax Brand sauna, PlusCBD oil, and LDN. She also helped me understand that have a double mutated MAOA gene and cannot tolerate SSRIs.I thank her for these suggestions /prescriptions. However, by the last visit or two, I understood that she really did not know the root cause of my issue. She kept suggesting nutrition testing and practicing DNRS- neither of which helped to a large extent. In December 2020, she put me on a trial of herbs used to treat Lyme. In February or March, she put me on a full on herbal protocol. After 30 days, I did not feel markedly better. She pompously proclaimed, " Well then, it must not be Lyme. This protocol worked so well for so-and-so." I get the impression that she is not well-versed in treating Lyme. If she was, she would have ordered a CD57 test and used Vibrant Wellness labs to check a full spectrum of tick born illnesses. I'm sad that I spent this time and money not to feel any better. If you suspect you may have Lyme, be advised before selecting Dr.Mielke.

3 stars because the wait is so long. There's only one lab tech to draw blood. If you make an…read moreappointment- it could take 2 weeks to find one nearby. Once in- staffer did a good job drawing my blood.

I came around 11am for standby walk-in. I didn't realize it was closed from 11:30-12:30pm for…read morelunch. I was informed they cannot accept me till 12:30pm. There was no available appointment online today. Since I was fasting, I wanted to get my blood test done today. I came back at 12:30pm, there was one person ahead of me for waitlist standby. Alice was nice to squeeze me in. Very efficient and professional. She is one person working alone, very busy. Kuddos to her for trying to squeeze in all the walk-ins. I would come back and see Alice anytime when I need a blood test.

This is a lovely hospital with professional doctors and medical staffs …read more It has been serving the community of Pleasanton since 1991 . It is very clean and organized with many nice facilities. Today I visited the hospital cafeteria . It used to be very nice and quiet with indoor seatings . It looks like is is under some kind of construction so the tables and chairs inside are the temporary ones . Many large wooden tables and chairs are places outside next to the corridors between the buildings . The menu looks great . They have breakfast sandwiches, a new item called Hawaiin Loco Moco with rice and over easy egg and gravy for 8.25 .There are ready to go sandwiches, wraps , salads , etc in the frig . Bakery items and different types of Starbucks coffees . Most of them are self . A important place to be for hospital staffs and visitors .

I know, 5 starts for an emergency room? But yes. Every person I interacted with was so kind,…read moreattentive, showed actual concern, and explained everything in a way I could understand. They also made sure I was always as comfortable as could be. Just to name a few (and so sorry if I get your titles wrong) RNs/techs Cierra, Jeff and Antonio, along with Dr. Mi. Thank you!

So my friend needed the QR code to get on an airplane for an international flight. When he took the…read moreCovid test he told them specifically that he had a plane to catch on Monday and he would need the QR code. So on Sunday, I opened up the email and there is no QR code but a letter that says that he is negative. We called and called there is no answer finally the next day which is Monday the day of the flight, they say oh well if you want a QR code you got a pay $129 extra... You have to retake the test and it won't be ready until two days. WTH? So what are you supposed to do? They say, 'you need to reschedule your flight.' What a bunch of inconsiderate ...you fill in the blank. Rushed to the airport and took another test there so that he could get the fight out. Beware if you need to fly out there is an extra charge and they are not too bright when you tell them specifically what you need.

Dr. Garcia is the best. I've been a patient for the past 7 years and she has helped me improve my…read moreoverall health in countless ways. She always takes the time to listen without judgement and offers helpful solutions. Dr. Garcia is a true professional and puts her patients first. I highly recommend her to friends and colleagues.

Love all my doctors here, but HATE being attacked by food-crazed angry turkeys! Can someone please…read moretell the nurse or medical assistant FEEDING the turkey(s) to stop! It's so bad there are even signs in the lobby not to do that!

Neurology department team in Dublin is the worst I have ever dealt with, my wife's doctor wrote a…read morereferral for a imaging for it to be done at John Muir in Walnut Creek on March 5th we are now on March 17th and his team still has not sent the complete referral and insurance authorization. No one replies to phone call and every one that picks up the phone apologizes but can't do nothing about because all that they can do is send a message marking it urgent only to get no response. Mad as hell. Not worth one star

I'm giving all three stars to the women (all women so far) that work there. They are seriously…read moreover-worked and do their best to maintain a pleasant environment. If I could give them 5 stars and base this on the staff only, that's the way it would be. Now for the Quest part.....they need more employees there. They don't care if you have to sit for two hours after fasting in the morning, because they are too cheap to add more staff. Then, I recently noticed that they have a shrinking staff doing more work. Before they just completed forms by hand, whereas now they have to key everything into the system. This probably adds five to ten minutes per patient. Then they got rid of the receptionist they had. I overheard one of them telling another she was starving because sh had been working for seven hours and couldn't ever get just a second to eat. They didn't mean for me to hear this and felt horrible that it might sound like they were complaining. This wasn't the case at all. So ZERO stars for Quest the Company, and Five stars for the nice people that work there and work so hard with too few resources.