I always come to this location for my blood work as all their staff are professional and efficient. Today Jason drew my blood and was seamless. Very good experience. read more

I had a 940 appointment I been sitting since 951 it's 1116.... On a wait list the do not alternate appointments with waitlist (take 3 appointments then 1 waitlist). The way it is run is horrible. PLUS there are ZERO appointments online and HARD to book ANYWHERE! Alternate non appts with appts is NOT hard! Plus when u sign in it says 30-60 min wait BUT then they verbally say we can't guarantee we see you! read more

This is the WORST lab I have EVER been to. Btw this is my first AND ONLY time I will go to quest. Quest labs makes labcorp look like a professional, scientific lab. First everything is okay, I get there, sign in, no problem. I'm asked back by a man who was working on Thursday September 25 at 2:20pm. I hobble back there because of my MS and he says I have to have my insurance card. Super weird, I never ever have checked in inside of an exam room. Usually payment and insurance/license are asked for upfront, which is what I did today at check in before even being called back. So okay, I hobble to the exam room where my caretaker and purse is, and hobble back. He then asks for my payment. What?!!?!?!?! I have NEVER paid a bill in a backroom at a lab! So with NO apology I have to hobble back to the front and get the card. The technician was enjoying my puzzlement and my limping all around the office. Labcorp doesn't do shady business like quest! How on EARTH was I supposed to know that they do payment where blood is drawn?! Sadly, it gets worse.... I am there for a urinalysis and I am given A PLASTIC WATER COOLER CUP AND A PLASTIC TO GO SAUCE CONTAINER LID ONLY TAPED WITH 1 PIECE OF TAPE for my sample!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! What. Is. Happening?!?!?!?!?! This has to be against some rules!!!???!?!??????!!!!!????!!! Usually it's put in a jar with an baggie on the outside and is handled with some type of professionalism. A label on a jar, with a lid that secures the urine, an outer bag, sometimes a flap you have to fold over. Not at quest labs at stoneridge!!!!!!!!!! There is literally nothing to protect the sample. The lid didn't even SCREW ON!!! How is this legal????? Poor technician too, urine is just going to be sloshing out of the badly fitted lid if he missteps. I do my sample and AGAIN BREAKING RULES, I put it where I was told, WITH ANOTHER PATIENT IN THE ROOM!!!! Honestly I will be SHOCKED if my sample isn't tampered with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have never been asked to have a sample in a plastic water cooler cup with a sauce to go container lid that cannot be properly screwed/fitted on, "made secure" with a piece of tape! I have never been to a lab with such little empathy, zero professionalism, a lot of shadiness, and with not even basic level care. How is this lab still open? *****PLEASE DO NOT GO HERE YOUR SAMPLES WILL NOT BE PROPERLY CARED FOR AND/OR WILL BE TAMPERED WITH!***** I included pictures of what I was given. I wasn't allowed to take a picture there so I used google to help show what my "sample cup," looked like. But unlike the second picture, the lid didn't stay on the cup without the help of 1 piece of tape. read more

Quest Diagnostics - Laboratory Testing Near Me - Pleasanton, California

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Do not come as a walk in, make an appointment in advance. Staff were friendly and efficient. They seemed very organized and the day I went they were running on schedule. I have a phobia of getting my blood drawn and they were very patient with me and understanding. They did my blood drawn in a room that allows the patient to lay down. Was in and out pretty fast read more

Six years ago, I gave a 5 star review for Quest Diagnostics in Pleasanton. Since that time, I was diagnosed with cancer and had to go through chemotherapy. That means...blood work several times a month. Every single phlebotomist was kind and caring during my journey. I usually had Norma so we developed a wonderful rapport. She has since left and gone elsewhere so that's the only bummer about this place! I would give them 10 stars if I could. Quest- if you're reading this...thank you for taking such wonderful care of me, during my chemo journey. Jeanne Gess read more

People who work here are the best so stars are for the company not the people. They do not have enough people working here. Even if you have an appointment, there is still a long wait time. Don't know if this is like all their locations read more

Appointments have generally been pretty efficient in my experience in this location, but this last time I waited over 30 minutes for an appointment I was on time for, at a time of day that in my prior experience isn't especially busy.... Also, beware of and avoid the sliding doors to the place, which, at least as of my appointment yesterday are broken and are dangerous. The automated communications in preparation for the appointment were pretty efficient, and the care received was efficient, if not otherwise average once I got into my appointment... seems like they just need to pressure property management to fix the doors to the building, focus on their customer service while in the place, and perhaps hire a few more people? read more

Kiosk keyboard fail! Staff is rude! They just roam around!! 1 minute late leads you to be in stand by list read more

Never do standby. I was here more than an hour and I was still not got served. And they are so so so slow. I was on standby list #1 and they just ignored and kept calling other people. And I met other patients, they got the same issues and nobody wants to come back. If there's negative reviews. I would like to give them that. read more

The women who works at this location really suck at her job. Incompetent and rude people. Recomend to take training class "People Skills and Communication Training" or something similar. read more

"Free Water when you pass out." Whatever I give blood, I start to pass out. It's not my fault--really! Of course, I warn the technicians ahead of time, so they can be ready with oxygen tanks and a stretcher, and hopefully catch me before I topple to the floor. Think how embarrassing that would be-- laying there in a daze with everyone gawking at you! Anyway, today I was here for a routine medical screening for work. They took my vitals such as blood pressure, height, weight, and my waistline. I tried to suck in my gut, but it didn't fool the technician. Smart lady. The nice technician handled my case professionally and courteously. As I started to turn pale during the blood draw, she put my head down and put a cold compress on my neck. Then a bottle of water when I was able to drink. The technician was most attentive and cautious to make sure I was okay. I appreciate that. Of course I would have appreciated it more if she gave me beer instead, but that's probably not the correct protocol for fainting. And I bet my insurance would not cover it. So overall not too bad a visit. Giving blood is always a tough experience for me, but it helps to have kindly professionals assist you. In just a few minutes I regained use of my faculties. While I waited for the blood to flow back into my brain, I made good use of my time and wrote this review. (As an engineer, I pride myself on my time efficiency.) Plus I got a free bottle of water out of it! read more

The worst lab that I have ever been to. So unorganized and only 1 person is working there and once every half an hour she gets a patient. Don't waste your time to go to this location. read more

This place is a joke! Located in hard to find building. No one answers phone. Options 6 on phone tree equals a hang up. Go somewhere else... anywhere. read more

Very rude lady working and I know they are running late but no need to talk in a rude way. I will not come to this location again.

Waited for 40+ minutes. No one at desk to talk to. No apologies. Go to another quest before you choose this one

The technician has very good skill. However, short-handed. No one greeted you. The screen showed that I was checked in but no one came out. I didn't see any other person check in like me before or after me on the screen. Didn't know what was going on, staring at the screen. No one at the reception desk. Even though I showed up at the appointment time, I had to wait for 15-20 mins for my turn because someone was inside (?). Not sure if there was only on technician or not. I felt that it defeated the purpose of making an appointment. Also, there is no way you can talk to a human when making an appt. (this is for the location in Dublin, CA) read more

Waited 30 minutes even with an appointment. No one to speak to in the office. I just had to drop off a sample on top of it alll.

If i can give a zero star , i would. Very very bad. Please stay away this location and quest labs if possible . Quest allows walkin appointments but does not take Patients . It keeps them waiting for 2-3 hours ( i went in at 1:30 and had to wait Till 4 pm to get my turn). Their excuse is so lame read more

Came in fasting, and starving, to get my labs done with lab form in hand. The Phlebotomist looked at the form and said -"This is not our form" I told her my doctor had sent it to me to give to them. She then said- "If you want I can manually put them in because they are not in the system" I said -"Yes pls cause I need them done" She looked at the paper one more time in complete confusion and said- "This is not our form, we can't do it. Extremely incompetent, couldn't even ask someone else for help. Don't waste your time read more

Would give it a 0 if i could the lady working there today was extremely rude and disrespectful. I checked in 10 mins prior to my appt at 10:50. My apt was at 11 I did not know i had to check in at the kiosk so at 11:10 i checked in and let the staff know that i was here on time but did not check in at the kiosk on time. she said it was okay and to recheck at the kiosk. she did not bother letting me know that they had cancelled my appt after waiting 2.5 hours she let me know my apt was cancelled and to recheck at the kiosk keep in mind the entire time they took walk ins before me and then she constantly kept coming to me asking if I can reschedule my apt since they're behind schedule. I told her I can't I need my blood drawn due to medical issues but instead she kept taking people who were an hour late. She was even taking walks in. I noticed any person who was ethnic she did not bother taking on time instead any person Caucasian she took no questions asked. After waiting 3 hours when I asked what was taking so long she refused to take me knowing I really needed to my blood drawn and she told me not to come back here. Terrible staff quest do better at hiring phlebotomist I will be taking this to higher management. It's 2024 and people are still here being racist you can't be in the medical field if you can't follow ethics and values that the health field teaches. This isn't the first time this phlebotomist has had this sort of behavior when calling the direct company they mentioned she has behaved like this in the past. They need to take action. read more

This place has terrible customer service, rude and no compassion. If you have an appointment, you need to be ON TIME or wait 1hour plus in misery. Plus bring appointment evidence along! read more

Excellent staff! Attentive and professional! Timely, effective and efficient! Best when appointments are made!

The office was friendly, professional and on time. The company, however, has not released my test results after requesting them three times. I have called repeatedly to speak someone on the phone and the auto attendant /system never let me get through to talk with a live person. I have never had this issue when doing blood work with Lab Corp. Quest has no right to keep my test results secret from me. read more

The women who works at this location really suck at her job! I had an appointment at 3:40 I got there at time! They took me in at 3:45.. unfortunately the doctor order wasn't send to their system so I immediately contacted my doctor (which is not easy at all) and 10 min later at 3:55 my doctor was sending the fax! I immediately informed the question diagnosing desk that the fax would be delivered any time in the next few minutes they told me they not longer were going to take me because there were only 4 min before they closed at 4pm... I asked to PLEASE take me since I had an appointment I got there at time, and I work every day until 4pm I had to ask permission at my work ... and I had not idea the order wasn't in the system... (as it usually is sent by my doctor).... I also explained that I had miss another appointment because there were a lot of people in the waiting room and the waiting time was over an hour BUT they just didn't care about it! They literally kicked me out the office before they close at 3:55 saying they are not going to take me.. and I seriously been in so many other locations and something like this never happened to me! If the patient gets there before 4pm they usually take them, even if they have to stay a little longer until the job finish! I had an appointment I got there at time and the fax was sent and delivered right before they closed... so honestly I just think there's very miserable people out there making others people life harder and that just really suck! I hope the women who refuse to take me reads this I know she shouldn't be doing this job if she hates so much to help other people! I'm never ever coming back here bc I just can't stand horrible people like her. So I just hope to never have to see her fat mean face again! INCOMPETENT AND RUDE PEOPLE! read more

I understand that appointments are recommended, but they should still allow standby patients and accommodate them in a reasonable amount of time, as not everyone can schedule an appointment ahead of time. When I came at 12 pm on a Monday, the lab was very busy, there was only one phlebotomist serving patients and she was behind. There was no one to talk to to check an estimated wait time, and I waited for almost 1.5 hours before I couldn't wait anymore and had to leave. It's not my fault that the test I needed could only be done at Quest - there are no locations near where I live and I could not estimate when I would be done with my doctor's appointment in the area, in order to schedule ahead. Very disappointing experience and poor customer service. read more

There are 3 phlebotomists and I got the one who was the most unprofessional, inexperienced and rude; the worst communicator, difficult to understand, careless and not detail oriented. read more

I scheduled an appointment online for a drug screen and arrived 20 minutes early. Jay checked me in, politely asked me to take a seat and gave me bottled water when I asked. The location was dealing with a medical emergency at the time and it was nice to see how calmly they dealt with the situation. I was seen on time and the process was quick. I was most impressed with how Jay handled a visibly frustrated lady that came in trying to make an appointment over the phone. While his colleagues were firm about how they could not assist her with scheduling an appointment, Jay took a different approach and showed her how to access the appointment system online on her phone, and she was able to manage the rest on her own. Coming from a sales/customer service background and now going into nursing, this is the approach that I've always appreciated. Jay is definitely an asset at Quest Diagnostics! For those considering coming to this location, do yourself a favor and make your appointment online! A person that walked in without an appointment today was quoted a 1-1.5 hour wait. I was in and out of the place within 30 minutes! Overall, I was pleasantly surprised with how well my experience went. read more

This place sucks. Unfriendly staff. If you have an appointment they won't even call your name and make you wait 2 hours to get your blood drawn. Meanwhile the staff are just on their phones and not even working. Whoever does the hiring here needs to be fired. Whoever runs this place is horrible at running a business. read more

I went in here for routine preventive blood work. I presented my insurance card and was told that there would be no fees and no co-pay. I even asked if I would receive a bill later, because I stated that I didn't need the test if it wasn't going to be free, and I was informed that I would not get a bill as that's not how it works. And yet, a month later, sure enough, I received a bill for the service. Turns out Quest even charged my insurance company three times more than the test would have cost if I had just purchased it out of pocket without insurance. Now I'm being told to pay a bill for a test I would not have even gotten if I had known it would not be free as was stated. read more

As long as you schedule and appointment and show up on time I've had no issues with this location. I didn't even have to show an ID just check in online and be on your way. Or what hey have a self check in kiosk. As well as team members to assist. read more

Came in 9 am they took my number and told me to wait in the car that within 40 minutes they would make me come in. Waited patiently in the car for 1 1/2 hour no message no call whatsoever, I decided to go in and inquire, they apologized and said it will take another hour because they got many patients waiting plus their appointments. So I went ahead and got an online appointment for 11:15 . Guess what 12 pm and still hv not been seen. I'm angry and frustrated, have been fasting since last night at 8 pm read more

Appointment = fail Lost art of staff keeping voices low and not yelling across the office to each other. Simple blood draw.. had to go back in once I got to my car since my arm was bleeding through the bandage. They were nice when i went back in, but this should not have happened. The girl drawing my blood was incompetent and I will let my dr know of my complaints. read more

I've made two appointments for employment drug testing with them so far. The first via phone, which takes you through a grueling automated voice messaging system that is clearly not designed for "non-standard" non-English names as it cut me off as I was spelling my longer name to tell me it did not understand what I was saying. I show up to my appointment, check in, and am taken in where I am told that phone appointments are for phlebotomy only and that drug tests are only administered in a narrow time frame during the day. Ok fine, my mistake for not knowing something that isn't posted anywhere, so I ask them to correctly book me for a future appointment. I come back a few days later for my appointment after their automated system reminded me several times about being on time etc etc. I arrive 20 minutes early and the app won't let me check in until 10 minutes before. I wait for 10 minutes and check in via texted link, which tells me that I can wait outside, so I take a seat outside to enjoy the fresh air. 5 minutes after my scheduled time, I figured that I should check to see if everything was ok. I walk in to find a handwritten note scrawled over their front desk telling customers that that their drug test computer was down and that we should instead go to their third party service. They didn't even bother to call me to tell me that my appointment had been cancelled! If I hadn't walked in, they would have been fine with my waiting forever for a notification. This location and its staff do not respect our time. read more

All of the poor reviews are spot on. Rude is what you should expect and incompetent. I would never use this place again and in fact walked out because people deserve to be treated with respect. Taking my lab orders elsewhere, and informing the doctor to never send orders here again! read more

Stay away from Quest and goto Labcorp. If you must go with Quest, stay away from this location. If you MUST go to this location, please for the love of god stay away from Meghan who works there. Had an appointment for at 9:45 today, and had an encounter with someone on their staff called Meghan. All other staff was very courteous but Meghan was extremely extremely rude. Since I was 10 mins late (no signage in building to locate quest) to my appointment, she said she would consider me as a walk-in with a 3 hour wait (and rudely commanded that when she calls, I better be there in 5 mins), even though there was no one waiting. I told her I would wait in the lobby, and again she rudely told me to wait in the car or go home and wait. Completely understand and ok with being considered a walk-in, but there is a way you talk to fellow humans. That is something you learn as part of your upbringing or that is something that business should train their staff on. Very Clearly Meghan has no clue how decent respectful conversations happen. #1 - (Racial Profiling) She asks me if I am here for a drug test! Not a question she asked anybody else while I was there. Apparently Brown Skin Male in 30s needs to be asked this question. #3 - (Lack of Empathy) - Meghan - if you are readying this. Quest is not a restaurant, it is a medical facility. Please be courteous to your patients and show empathy about why they are there. The world does not revolve around you. #4 - (Unfair) - In front of me, she took someone whose appointment could not be located as a walk-in immediately .... Lady, I am standing here right in front of you! At least try to hide your unfairness. Shaken by the above experience, I went back to my car and came back to ask Meghan her name. Lo behold there is a big loud fight going on between Meghan and another lady customer, where this customer is accusing her of being rude. The lady requested to speak to Meghan's manager, but got a sticky note with number of some Roshawanda (925-596-4662) instead. Roshwanda did not come out to talk to the hear the customers complaints (smart move). I hope she game me her correct name. Look at the other reviews (I bet half of them are for Meghan). Do your self a favor - Take your business somewhere else! read more

"DO NOT FLASH!" Is 2020 the worst year ever? Most people would say "YES". But the worst time with Quest happened today 2/9/2021. Around 2:20 pm, a test clerk, a 40-50 hideous woman (face from heart), yelled to me behind the restroom door "stop flashing the toilet!". Actually, I did not hear her words about "do not flash" so I did it after I left my urine sample in a bottle because I felt I should flash out my urine, otherwise someone must do it, which is not appropriate. I explained that I wear earphone and I am a senior so that I might overheard her words. She was still shouting at "I am goanna put a note in your pre-hire drug test report about you did not follow my instructions" I don't understand why she was so angary with hysteria。 Her behavior is completely an Insult to the name of the health care work. From her face, I could not see anything from an "angel in white!" When I said that I am going to call Quest complaint department, she arrogantly said "go ahead!" It's a completely spoiled face. And she did not realize she was destroying the name of her company! I told her that they should put a big tag above the toilet and write big words "DO NOT FLASH". Patients may not be able to hear you clearly or may not understand your English. I also told her think about the same situation she was treated like this in somewhere in the future. What she would feel if she is treated badly and bullied like this. Anyway, I am going to report this incidence to her supervisor and complaint department of Quest Diagnostics company. I am not against her herself but the undersdandard quality of the service! read more

Terrible center with bad service, miserable employees, and long lines and 3hour + wait times even with an appointment. Whatever you do, don't come here. The staff is very apathetic and unhelpful and downright rude. read more

Seriously... what's wrong with this place and the people that work here? The fax machine doesn't work, so they're turning away old people as I sit here saying they didn't get the doctors orders so they can't help them. And then telling old people to make appointments online. These idiots don't know some old people aren't very tech savvy? They're rude about it and not helpful. Fire everyone and start over at this location. Bunch of lazy losers. read more

I'm writing this review on behalf of my grandmother. I've been bringing her to this location for a few years now. We usually come in right when they open in order to avoid the long wait that most of the people below wrote about. I just wanted to write a review because the past few times that I brought my grandma here, she told me that the phlebotomist was a little rough with the needle. Mind you, my grandma is used to getting lab work done. She's a very tough lady. So, I know that if she said it hurt then she really meant that it hurt. If you don't believe me, here is a photo of her arm two days later and it's only getting worse. I'm wondering if my grandma had the same phlebotomist as the other reviewer below.. I hope that Quest actually takes the time to read their reviews on Yelp and begin taking better care of their patients. read more

Quest Diagnostics - I understand that you guys are busy and are in a rush, but really? This is how you "care" for your patients? - Laboratory Testing Near Me - Pleasanton, California

I've been here three times, once because an in house (corporate) nurse could not find the vein after several attempts. Yesterday's appointment was no different than the rest. I had made an appointment for 9:45, arrived at 9:40, and went in immediately and to the dismay of the five people that were waiting without appointments. Pro Tip - Make an appointment! Even if it's just the night before. This particular Quest Diagnostic is cleaner and more "medical" looking than most. It resides in a medical building with doctors offices and a Pharmacy up front. Other Quests may be in strip malls or business parks. I chatted casually with the phlebotomist about her sapphire ring, Yosemite National Park, and the irony of having the Food Network play for those on a 12 hour fast waiting to have blood drawn. Before I knew it I was done. No wait, pain, no bruise. It may be tough to have a "wonderful" experience giving blood, but they made a easy and painless, which is more than I expected. read more