Not really sure how to rate this particular visit because it kind of really was all over the place. I'm going to go ahead and start with the positives. Pros: 1. The actual majority of the staff were very kind, attentive and apologized over and over again for wait times. 2. Once you are actually seen, it went by kind of quickly - except for the physical. Cons: 1. Because they are a walk in facility, they do not offer appointments. 2. Because you cannot schedule an appointment, it often makes wait times very long and the waiting room very full throughout all day parts. I was quoted as a 3 to 4 hour process. 3. The receptionist seemed very cold and unwelcoming. 4. They do not call you in in the order in which you arrived. I literally watched four people go ahead of me and finish before I was seen. 5. It would appear that when you have to be there to take a physical that's what takes the longest is to be seen by their doctor. I waited for what felt like 45 minutes in a room. When, in reality, it was probably like closer to 30 minutes only to be seen for literally 1 minute or maybe 2 minutes. Normally I would give this visit a 2 star. Based on the majority of things I mentioned, however, because of the friendly and apologetic staff, I will give it 3 stars. Just be sure to go in with the idea that you're going to be waiting a while. read more

Was on a workers comp claim and they were just like "ya, they just dump workers comp PT(s) here" and the lack of help resulted to me losing my job. Nice MAs but the medical provider didn't do jack sh*t. Another unfortunate work accident struck me recently so I went to Concord's concentra and they're working to bring me back to life. Livermore location is a joke. Just imagine, their care resulted to me losing a job. Imagine what other malpractice goes on here. read more

Personally been here like 3 different occasions but ALL for the same reason - a drug test , specifically urine piss in a cup test. Pretty straight forward parking never an issue but depends on the time and day it can get busy. There is like 10 chairs a tv and a water dispenser on site . The check in is easy. The receptions asks for the printout you should have gotten from your prospective employer from an email. They will ask for your ID and make a quick copy. They will tell you an approximate time for waiting . They told me 30 min. It it just took 15-20. Upon the test they ask you to empty your pockets take off your hat if you have one and put every thing in a keyed locker close by the bathroom . Empty cup is handed over and 2 lines in between which you urinate in. You are instructed to wash your hands with soap and water before and after . You CANT flush to toilet just remember. After your hand over your sample and sign a couple things on a computer screen with a stylus. They give you a printout with the info saying the test was done. It shouldn't take more than a couple of business days for test results. Just keep for your records. Only issues I've ever had was a long wait , the instructions and people who work here are very detailed with the instructions and try to get you in and out so you can go about your day. There are a couple of other locations but I go here since I m accustomed to this location. It's pretty big clinic they have physical therapy and other services also. Just double check your in West Las Positas on your navigation cause there is another Las Positas which can get confused. Good luck hope this helps. read more

This is for the physical therapist dept. Very knowledgeable and professional. They explain everything and can answer any questions you may have regarding your treatment. Lots of exercises and they will do their best to get you back on your feet. Only issue I have had is that it's difficult to get someone on the phone. But that's with all the Concentras that I have been to (3 so far). They are very busy and a bit understaffed. read more

I waited since 10:30 am to get care for work and they have cb web extending my time by 5 hrs so unorganized.

Unfortunately, I had another follow-up appointment at concentra. Yet again, the treatment from the provider was disappointing. She was rude, argumentative & threatened to close my workers comp case. I can not stand this place! I cannot stress it enough to not go to this place!! read more

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Poor customer service. Front desk staff moved slow; she took 30 mins to enter all information and she also needed help from a coworker. She never communicated how long the one urine test would take until registration was complete she said it could be another 25 minutes. This is a joke of an establishment. Unless you have hours to waste, do not come here. I only came because it was the closest for my daughter to complete a drug test for her employer. read more

Blood test was compromised. Lab Corp said they waited too long to transport. No xray tech on site for my appointment that was planned a month in advance. Terrible. My urine test was into a cup with no cap, nothing noting who it was from, and they did a litmus paper test. Terrible- read more

Came here for a drug test and have me waiting two hours and telling me their systems are down mind you this is a doctors medical office and their systems are down but yet with the two hour wait while sitting here they have been letting other people go ahead of me that literally just walked in. Y'all gotta do better here this is really bad. I don't appreciate the way these people run this place. read more

Concentra Center in Pleasanton, CA is not a good place to get your tests done. Receptionist didn't give clear ETA after my registration after I requested it multiple times. I kept waiting for 45 minutes. When I asked if I can come back later, lady at reception mentioned I can come back today evening or next day. I left hoping to come back next day as they didn't know when they will process my tests. There was another guy at the reception who called me and tells me different versions of the process. He first says I need to be there before 4.30pm as the center closes at 5pm, a little later he says that I need to be before 4pm and after I asked again; he mentioned that he cannot wait and I need to be come back right now. He closed my registration and asked to get a new request. There is some serious issue with this center's receptionist quality and efficiency. Honestly, go somewhere else. read more

Arrived 10min before they opened at 8am. 4ppl I'm line, I was #5. They say they ONLY take walk-in appointments yet 3-4ppl arrived after me and we're seen before me. All the receptionist does is bark "we're walk in only" when I ask if I can schedule an appointment bc it appears others were able to. Total wait time was over 2hrs for the 5th person in line and for a drug test/physical that took less than 15min.... Avoid this place at all cost read more

There are no staff, these types of centers need to have more staff and prioritize people who have appointments. This is ridiculous, the front desk was a B* but i wonder why maybe SHE NEEDS AN ASSISTANT too. When you know someone is here for an appointment GIVE THEM THE SHIT THEY NEED TO SIGN already. JUST SAYING!!! read more

Honestly just go somewhere else I waited 45 minutes just to be seen for a TB test and a physical. After the TB test was administered, I waited in a room for 52 times just for a 4 minute physical. Literally 4 minutes. The front staff was helpful, but when I asked a nurse how much long after 30 minutes of waiting in the room, she continued to walk away from me while I was talking to her. There is no reason why anyone should have to wait that long especially because everyone before me (2 people) had come and gone. There are many other places and my employer recommended this one but I will never be back. read more

I went in for random drug testing. Nicest staff. Very kind group of people and professional, could not be better. I recommend to any Company and the visit went well. I do not understand the three star rating at all, but my experience is five star. read more

If can give negative reviews this place deserve it. I am the one with a injury foot but they all look unhappy then me. My first visit no one bother to ask if they can use a wheel chair to wheel me in rather than me walking with a walker all the way to the end of the hall to my assigned office. (I saw few wheel chair on the side.) My follow up appointment was canceled without any one notifying me until I arrive to found out? Are you kidding me?! Is this a joke? I have a broken foot and you want to inconvenience me to travel more? It's unbelievable that they don't have anyone to step in to replace the doctor that call in sick. Wow that's a scary business they are running! read more

I would love to shout out Michelle Dominguez, located in Pleasanton, CA! I was given incorrect information during my office visit which caused me to make multiple unnecessary trips to the clinic to complete a test for a new job. Michelle was empathetic to my situation, acknowledged the issue I was facing, and assisted me with my issue, after completing my physical exam. Michelle was kind, understanding, and most importantly, put herself in the patient's shoes. Despite the clinic being absolutely busy, she never made me feel rushed or that my issue did not matter. Thank you Michelle for making me feel valued. You are a true asset to not only your team but the healthcare industry as a whole! read more

I went to get a physical but unfortunately didn't make it in time to see a doctor since they were booked for the rest of the day. It goes as first come first served for patients at this facility and its completely understandable that if someone came in later in the day like me, they wouldn't be able to be helped due to the doctors being completely booked with other patients. But although I wasn't able to see a doctor the front desk staff made my visit a pleasant one. They were a big help in telling me what doctor would be able to help me with the things I needed done as well as the days she worked so I'd be able to be seen by her. They also suggested coming early in the morning in order to get a spot with her which totally makes sense and I had already assumed but I appreciated them telling me. They are so helpful and I'm sure once I see the doctor she will be helpful as well. read more

This place should have 0 stars. Every single person that works there has no idea what they are doing. They told me that I did not need an appointment to walk in. I was there by 7:45 and was the third person in line but somehow continuously people started to walk in after me and were all seen before me. I was there for 3 1/2 hours and I had not been seen and then when I was seen, the doctor was disorganized and scattered. Never go to this place. read more

After getting a new doctor here, they are far better, than in San Lorenzo. They immediately filled out my paperwork I needed.