I come here for yearly chk up. Thats the only thing. Not great with any other diagnose or after hour help

This is the worst place I have ever been to. The nurse practitioner Rochelle. Could care less about me my dad just died. I cut off a lot on my medicine. All she's trying to do is cut me off by 50%. She does not care about me. She could care less if I died she's going to put people into a depression and anxiety mode. People are going to die from her, she really needs to get talked to. She is not a safe Doctor. She said I have to watch out for what I prescribe of my license. It's like you're prescribing me my medicine that I need I have been doing so much better too, but nothing is good enough for her all she cares about is making you feel Horrible about yourself. I've been doing a lot better too but nothing is ever good enough for her I miss Jessica that used to be my nurse practitioner but she left now I wonder why she left probably because How they treat their patients. I highly recommend going elsewhere. I am going to see a psychologist to Get help. I am so lucky I found one because all she was doing was bashing me. Every time I saw her she made me feel horrible Myself be careful she can make you feel suicidal about yourself. I really hope the manager reaches out to me. She is really not a safe nurse Practitioner. It's funny because one of my friends Saw her also he had to cancel after two visits he could not Stand her, she did the same thing she did to me. (Rochelle colchico) do not see her!! She doesn't care about you are her job read more

I made an appointment to see Dr Duggal a month in advance and they call me today, day of the appointment to tell me she has jury duty LOL then schedule me for 3pm the next day and THEN call again to tell me sorry appointment cancelled because she still has jury duty. It's fine that she had jury duty I understand the importance of Civic duty but to remember you have jury duty the day of? That is beyond unprofessional. I waited a month for this appointment took time off from my job just to have them tell me last minute the doctor remembered her jury duty. I took a chance on this doctor despite the horrible reviews she has received. It just goes to show the bad reviews may have not been wrong. The whole situation was extremely unprofessional and inconsiderate. Doctors who don't take their patients time and health into consideration don't really deserve to hold a title of doctor. She's been in business long enough to know how to conduct herself professionally. I wouldn't take a chance on this doctor AT ALL. Extremely inconsiderate and unprofessional. These poor reviews aren't lying to you. Don't be fooled. read more

I have been with this group since before becoming John Muir Medical Group. It has always been kind and helpful. Today, worse visit ever. I have had a swollen, ichy, rashy eye lid for 6 weeks. Urgent care visit 5 days ago and was told very bad. Today Dr.Cheung said it is fine, no infection "maybe a stye"????? Really??? Nothing prescribed to help, terrible bedside manner. So I will continue to suffer. No wonder office has a 2.9 rating. Terrible and very disappointed how it has gone downhill. I am much better off going to the Urgent care then wait 5 days for an appointment here. read more

Looks like their side business is Debt Collections!!!! This review is not about medical services offered by John Muir. As a family we all see doctors at John Muir group. So far this year we would have visited them like 10 to 12 times (all in family), and promptly paid whatever invoices they sent home. Still this stupid Medical Group manages to send two '$10' payments to Debt Collection and let them come after me. After first incident, I started offering them to pay upfront at check-in knowing their idiotic bill collection processes. When I asked them about why they are sending to Debt Collection, they said USPS failed to deliver mail to me. That's so hilarious knowing they have all my details including contact numbers on file. I even have an online portal account with them. Shame on you John Muir. Don't trouble your patients if there is no need to. read more

I have been going to this facility and seeing Dr. Duggal for years. She is kind, takes her time with you, and listens well. Why a one star? Recently I was told I needed a colonoscopy (at an earlier age than recommended) because of my family history. Dr. Duggal checked "diagnostic" rather than "preventative" on the lab sheet, and I had no clue the difference until $1,000s later. From insurance phone calls, to the gastro, to the billing department, and finally Dr. Duggal... this office would NOT call me back to explain why this box was checked. The billing department sent my bill to collections even after I had filed notice with my insurance (my insurance called the billing dept. while I was on the phone) to file a grievance to get the bill overturned. After months of not returning my call, Dr. Duggal's team re-sent the paperwork as "preventative." It was too late. My insurance had denied the new claim because of the length of time that had passed... collections had put a late fee on my bill... and the billing department would not re-bill. This should not have happened. I should have been called back by someone. This should have been taken care of months earlier. I shouldn't have been the one to learn the billing process as well as be the go-between doctors, hospitals, and insurances. I have learned, I paid, and I will not be returning to this office. read more

I was surprised to see negative reviews for this doctor/office. I've been seeing Dr Duggal for years and things have always gone smoothly. She's a helpful, knowledgeable doctor and I've never had an issue with scheduling or billing. If you're thinking of seeing this doctor don't be dissuaded by angry reviewers. read more

Complete frustration trying to communicate with this office (Orinda) Completely unacceptable for a 'professional' office. If you phone and talk to someone within 30 mins - consider yourself lucky My experience: Phone to make appointment as requested by doctor. 2 phone calls - each waiting over 30 mins - give up waiting. Had to drive to office to make the appointment (3 weeks ahead!) 1 week later I receive a voice message to call them about the appointment. 3 more times - same thing - over 30 mins waiting on the phone - just automated 'we are busy with other patients - please hold for next available operator' -- You asked me to call but wont answer in any reasonably professional or timely manner? --- Phoned on morning of appointment to confirm (Actually spoke to a person after 20 mins on hold). The doctor wasn't working and have to reschedule. So they find it acceptable practice to let me drive an hour only too tell me my appointment was cancelled. Rescheduled for 2 weeks later. Receptionist said they have high call volume and only 3 of them working,. Asked to speak to supervisor. Got voice mail. Explained frustration and asked to call me back. Still waiting a month later... read more

I don't know even where to start . Very seriously disappointed. Problem number one IT. They have it but they seems not to own it. It seems to be just messed up. I changed my address at least three times. Online by phone and in person. Guess what ? A year later they still have the old address. Before appointment I was asked to complete some forms online "to save time". And later I was given the very same forms to fill at the doctors office. I had to wait almost an hour for the doctor. I started to write this review after waiting for 45 minutes and now it's almost an hour. Given how much health insurance cost this is totally not acceptable. This is my second encounter with John Muir health and definitely the last one. read more

As someone who used to work in health admin and who thought I experienced it and saw it all.. ha! I've yet to schedule an appointment because apparently when you have tricare standard and aren't assigned a pcp, they won't schedule you. Between the idiots at Tricare giving me incorrect information and being passed around from rep to rep at John Muir Medical Group, I don't know whose worse. But imma tell you this, don't waste your time here! 20 minutes waiting on the phone is the norm. And I only got the names of a few pcps only because I asked. The reps were nice, but if you looking for helpful, go elsewhere. If you are looking to be seen, good luck! read more

I live Dr. Duggal and Dr. Carter. I started seeing Dr. Duggal about a year ago when we switched from Kaiser. About a month ago I needed to go in for a same day appt after a cough I had for a few days started turning into more serious respiratory issues. Dr. Carter was the only one with appts that afternoon. She was so kind, nothing like I had ever experienced at Kaiser. She took one listen to my lungs and determined there were some pretty serious issues going on. They have so many services available in office. I was able to do two nebulizer treatments, a lung function test, and oxygen saturation test all without leaving the office. She did want me to do a chest X-ray, which I had a few options in Pleasanton and Livermore. She prescribed a round of antibiotics, steroids, and an inhaler and scheduled a follow up for the following week. Dr Carter was so compassionate and I felt like she really took my issues seriously. I didn't feel like an assembly line. Yesterday, I was back at their office. This time with my dr- Dr. Duggal. I've been having this strange neck pain for the last week. And it's getting worse, not better like you would expect with a strain or if you slept weird. Dr. Duggal let me explain what was going on without trying to cut me off. Then asked me a few questions and did a physical exam of my neck. She couldn't find anything obviously wrong. She prescribed some muscle relaxers and asked me to get an X-ray to ensure everything is okay then scheduled a follow up. So why only four stars? You may show up for your 3'o'clock appt. And the nurse will bring you to the room at that time. But you may be waiting for 15-30 minutes until the doctor comes in. This has happened to me twice. Only in the afternoon, never at my morning appts. My guess is someone shows up late at some point and it's a domino effect from that point on, but it's still annoying when a 15 minute appointment with the doctor is an hour in and out. Dr. Duggal and Dr. Carter are two top notch doctors who I would, and have, referred to anyone. Their level of compassion and knowledge shows at every step of your visit with them. read more

Love Dr. Duggal! I moved about 70 miles away from Pleasanton and I still refuse to change my physician. She listens to your problems and always asks questions; really takes her time to understand the root of the problem! I just went there a few weeks ago and took a 70 mile bus ride just to get to my doctor appointment! read more

I went for a Physical at John Muir, as part of the physical I was given some blood work and told to come back a week or so after giving blood. Before I got the blood work completed and went for a followup, I got a bill for what I thought was a Free Physical. I called my insurance they said to contact John Muir Medical, have them change the code and resubmit. So I did and thought it was sorted. Reluctantly I then went gave blood and a week later went for the results. So, to me I had a physical and a followup to get the results of my blood work. However I kept getting billed for a first office visit and a physical. In addition when I went to get the result of my blood work it turned out that they had switched to a paperless record keeping system and as an Engineer who does software verification I spent a significant amount of time explaining to the doctor how their paperless system worked. No good turn goes unpunished! I had called John Muir Medical billing several time and every time I thought the issue was resolved; it just showed up on my credit report as in collections; what a joke. What a scam! I will never go back or have anything to do with John Muir Medical. Fool me once shame on you, fool me twice shame on me! For what it's worth the doctor that I saw was Fredrick Morgan, he was equally impressive. read more

I decided to give John Muir a try, even though I wasn't recommended there or familiar with any of the doctors. The receptionist was very helpful on the phone, and I can't say enough good things about Dr. Vandana Duggal. She is a doctor that really does care about her patients. She's knowledgable, warm, and friendly. I've finally found a doctor that I can count on to really listen and help. read more

This place is awful. I moved from the city thinking there would be better health care. Boy was I wrong. I was just on the phone trying to talk to an on call dr and the operators wouldn't put me through. They wouldn't let me talk and accused me of harassing them??? I was is their hospital for 4 days earlier in the week and it was gross. The internist couldn't give 2 shts about me. I'm not impressed. If I could give 0 stars I would. read more

Dr. Vandana Duggal is professional, caring, and supportive. The entire office was courteous and friendly, Nurse Joy couldn't have been nicer. What a gift to have everything I need in the same building--Doctor, lab, imaging, urgent care! I am an extremely happy patient. read more