The care I received at this lab was the worst I've ever had…read more The first time I used this lab, I was uncomfortable - the office itself was somber and stark, the "receptionist" unfriendly but I stayed because I didn't know where else to go. After a short while, a gentleman called me in to take my blood. This man was a bit tense but warmed up quickly and I felt more at ease. He did a great job - no pain, put on a proper bandage and there was no bruising later on. I had another need to draw blood and thought to use the same place - didn't like the place in general but the care I got from the individual was good (one makes tradeoff's). This time there was the same "receptionist" I checked in and sat down. Not to long after the "receptionist" called me to take my blood sample (I got the impression she had just cleaned the toilet) and I followed her - she followed me into the room and began to prep me. I was surprised and asked if she was a phlebotomist and she said yes...I was still surprised and asked about the person who served me the first time there....this started off a conversation about how no one stays there very long - how the place seems to be a revolving door....that she is alone there and does everything alone. At this point I thought of leaving but bit the bullet and stayed...since I'm a "gallon member" at the center for blood donations, I thought it a good idea to point out my best vein.....she poked me there, it hurt, and drew the blood......then, she took a small lump of cotton and put it over the wound and attached approx 6-8" of what appeared to be paper tape on my arm. I left wondering what happened. Next day I bruise that lasted about 2 weeks....till today have a phantom cushy spot that comes and goes. I won't go there again

I tried to drop off a sample to be tested at 1:45 on May 1,2023 at the Rocky Point location. All…read morethe paperwork was done. A male technician stopped me at the door and refused to take the sample. He said they were going to lunch even though it was posted that lunch was between 12 and 1:00PM. He told me to come back later or the next day. I told him I couldn't because I had to go to work and the sample needed to be refrigerated right away. I asked him if he could just take it and he refused. There was a person in the waiting room who heard everything and this was very embarrassing. This man was rude and completely out of line. I had to get another prescription from my doctor and a referral to another lab. I will never go back there again even though I have gone there for years. Now, a very important test has to be redone and time was wasted. Terrible experience

I rarely write negative reviews, but my experience trying to get a simple question answered was…read moreextremely frustrating. I needed to find out which Sunrise Medical Laboratories location performs a specialized laboratory test. This is not something listed clearly online, and I wanted to avoid driving from one walk-in location to another. There appears to be no effective customer service. Every phone number I found, including those listed for customer service, routed me to the billing department. The billing representatives were polite and genuinely tried to help, but they could only provide the phone numbers for individual facilities. Unfortunately, no one answered at the facilities I called. I wasn't asking for medical advice or test results, just a simple yes-or-no question: "Does your location perform this test?" Patients should not have to spend hours calling unanswered numbers or driving from place to place just to find where a test is available. The billing staff deserves credit for trying to assist. My disappointment is with the lack of accessible customer service and the inability to reach the individual laboratory locations. I hope Sunrise Medical Laboratories improves communication so patients can obtain basic information without unnecessary frustration. Your review focuses on your firsthand experience and avoids speculation, making it stronger and more credible. It also acknowledges that the billing staff was helpful while explaining the broader customer service problem.

I have been using this location for bloodwork for years and never had a problem. The staff is…read morealways pleasant, the phlebotomist has always been gentle and caring.

Wonderful place, the lady her checked me in was very friendly and both doctors who gave and removed…read moremy stitches were wonderful people

smells very bad in here. went there twice. extremely long wait time in the rooms for doctor. no…read moreapologies or any acknowledgement of the long wait. not the most professional or friendly staff. said my allergies were making my tonsils inflamed but it was tonsillitis was given nothing first time. had to come back and was finally given lozenges and no antibiotics bc it was viral

I love CityMD Lake Grove! My father was seen here back in Jan for feeling short of breath for a…read morecouple of weeks. He was seen by PA Jill Diemer and was sent to the ER. Jill was very thorough and explained why she thinks he should go to the ER. She also ordered a chest X-ray, which was performed by a great tech, I think his name was Reza? Because my father was seen that day, it allowed him to have a further work up done at the ER. He is now diagnosed with a chronic lung disease that needed further treatment. If I did not bring him to CityMD that day in January we would have never known about his chronic lung issue. The front desk was very nice and welcoming! All in all a great experience with a wonderful staff! 10/10 recommend

Would put zero stars if possible, I waited a full hour for a drug test for a job…read more after forwarding the needed information they had me sit down while people came in got checked and LEFT When I went to check how much longer 45 minutes into my wait the one lady said her manager was getting me set up, I look over at her manager and this older lady up front was gossiping with someone for 20 minutes instead of getting me in and out. This place is a clown show. I don't know how it's even open

Excellent medical care facilty! Went there for a Covid test, it was done professionally, it was…read moredone with care, follow up with Doctor in this office, along with great customer service. Waited 30 minutes, but got it done! I will be back again if the need exists for me & will reccommend to my family & friends to come here. By the way, I noticed their lobby area & offices are very clean & well kept! Thank you MD 365-in Ronkonkoma, NY!

Any time I went to 365the drs are very knowledgeable . They are very friendly. And take care of the…read moreproblem.

Came here for the first time in July and needed a new primary care doctor. I had an appointment…read morewith GNP Christine Kadien and could not have been more lucky. From the first visit I could tell she genuinely cared about her patients and finding the appropriate individualized treatment plan. She listens to any concerns and is able to address them with sincerity and compassion. I am glad to have her as my doctor and I highly recommend her. The assistants and staff have also always been friendly during my visits.

extremely long wait times 3 times in a row. Even when no one is there also have noticed the doctor…read morepushes blood work and physicals every time. if you have an hour extra to tack on before you talk to anyone that his is the place for you

Love this office! Clean. Efficient. Med Assts are great. Love Laurie Wallace! The BEST!read more

The office is clean and wait time isn't bad from my experience. The MA's are friendly. However the…read moreprovider seems to focus more on getting you to come into the office more frequently than necessary to bill, when it can be a quick portal email message. I don't see a reason to come into the office just to be told my lab results are normal (which I can also see on the results portal). Medication refills for NON controlled substances are for 3 months max, no refills, & require an in person visit every 3 months. Other medical offices I've been to just send a portal message if results are normal. I discussed this with them and there seems to be no compromising. I respect the provider's choice to be on the stricter side of the guidelines, but as a relatively young and health person, with a well controlled medical issue, I prefer someone who listens, is understanding and able to work with me. I have switched to a new provider at a totally different office that fits my needs better.

Thank you! The several services received from making my appointment to the actual procedure were…read moreprofessional with exceptional -in person- customer service. Highly recommended location!

I've been here before but this is by far the worst experience. The man at the front desk was very…read morerude and unfriendly. I was told to go to the back to women's imagining. When I got to women's imagining not a single employee was there. I waited several minutes (alone) before someone finally came back.