This LabCorp office frequently violates HIPAA and privacy laws, repeatedly. The man who works at the front desk yells at customers constantly, divulges personal HIPAA-protected information LOUDLY in front of other guests, and purposefully delays customers with confirmed appointments. I had to walk out of the appointment today after waiting 45 minutes because he was yelling loudly that my doctor did not write down the unique-to-Labcorp codes on my requisition and that I was going to "hold up" all the other guests. He purposefully delayed me being seen because he did not want to do his job, which is to match the LabCorp codes to the notes on my Physician's requisition. He divulged patient names, specific medical conditions, drug tests and other things that other patients were at the center to do, and other protected information. I sat, with an appointment, for 45 minutes waiting to be served, and he farmed out my requisition to a telephone person he was yelling at on the phone. She never entered the LabCorp codes. I walked out. I am a cancer patient with a compromised immune system. Sitting in a LabCorp for 45 minutes is dangerous for me because no one wears masks anymore, including the rude yelling man at the front desk today at 830 AM. Please note this is the SECOND time in a row that I have been denied service or had severely delayed service by this same person at this exact location. They are severely understaffed, and they need retraining in customer service. I am now delayed even further on getting life-saving diagnostics because of your incompetency and this man's disregard for patient privacy, serving patients in the order they had booked and confirmed appointments, and the general rudeness and shortness of the lack of customer service at this location. It is deplorable. I want an investigation by the New York City Comptrollers' Office and the Department of Consumer Affairs as well as all regulatory bodies that enforce HIPAA laws. Earlier in December, he attached another man's requisition to my lab requisition (same first name) and handed it to me instead of the phlebotomist. This is a HIPAA violation. I saw the other guy's protected information, and I nearly got HIS labs drawn on me! He also verbally yelled my tests (some of which are not things patients want to divulge willy-nilly) with very easy to hear earshot of all in the tiny waiting room. Also a violation. The office is understaffed and this poor angry man who works the front desk is doing all the jobs of multiple people, but it does not excuse repeated HIPAA violations. Today he was yelling out names, dates of birth, diagnosis codes, etc, in addition to denying me service after rattling off many of my ICD codes in front of an office full of patients. LabCorp needs to train its employees better, have them do their jobs, and hire more people in the largest city in the United States. read more