I went here to get blood work done for MEDVi. She took 3 vials of blood from my left arm. I have…read moreNEVER had the bruising and pain like what happened at Quest. Please get qualified people to draw blood from patients.

Make an appointment. It's too busy without one. My…read moreappointment this morning was at 9:50 am. I was home by 10:01. The phlebotomist was professional, courteous, and made a couple of humorous remarks about fasting. The room was clean and well organized, no concerns about their processes. I wish they'd shut off the TV in the lobby. The constant droning just encourages people to watch things on their phones with the sound turned on for all to hear.

This lab and urgent care are amazing! The clinicians really know what they're doing and are very…read morespeedy in their work. The front desk staff is always, always friendly and kind. I switched out of private labs to going to this one for blood draws now because they're so good at it and I get the results immediately.

Super difficult to find because it's not easily visible from the super busy street ; if you don't…read moredrive 5 miles an hour and risk getting rammed by another car you'll pass right by it. After pulling into the wrong driveway, then making 2 dangerous u turns I ended up having to go somewhere else...

I am writing because the girl that did my blood withdrawal did a horrible job. I asked her to use…read morethe butterfly she did not and she left a big hole that was bleeding after and I'm going to have a huge Bruise. Her name is loosie I think she needs to go back to phlebotomy school. I have the biggest vain and she still manage to mess up. If you see her name run for your life!!!

Just horrible... They decided to cut the hours, standing…read moreorder was lost in the system, so after scheduling the test I had to wait there for 55 min. in pain until I could facilitate a new order with my doctors office. And barely made it 2 min before their closing at 3.30pm

I've had blood tests many times, but my arm has never been left looking like this; my veins are…read morevery visible, yet the person hurt me--it was painful, and two hours later it was swollen. The service was horrible; I waited an hour, and they only attended to me after I spoke up. It was as if I was being ignored--my name was already on the screen, but they were only seeing people of their own race.

I came around 11am for standby walk-in. I didn't realize it was closed from 11:30-12:30pm for…read morelunch. I was informed they cannot accept me till 12:30pm. There was no available appointment online today. Since I was fasting, I wanted to get my blood test done today. I came back at 12:30pm, there was one person ahead of me for waitlist standby. Alice was nice to squeeze me in. Very efficient and professional. She is one person working alone, very busy. Kuddos to her for trying to squeeze in all the walk-ins. I would come back and see Alice anytime when I need a blood test.

A great place to make a little extra money a few times per year, for tasting food samples. I have…read morebeen paid as much as $70 for visiting. A recent policy change, however, has made all the taste testing go a bit sour. To save themselves a sizeable amount of money they have changed their payment method from check to an e-gift card. So far, so good. Now, assuming I would like the actual cash, like I used to be able to exchange their checks for, I now have to pay 3%. Alternatively, if I want the full value I have to exchange it for a gift card. So, no, I do not want to commit to buying $45 worth of Starbucks coffee. I just converted the $45 I got for a recent test to cash, via an ACH transfer to my checking account. They dinged me $1.35 to be paid the $45 they agreed to pay me for my services, so instead, I get $43.65. Let's recap. They asked me to come on down a taste their samples, and I agreed to, for $45. They no longer have to print checks. They no longer have to handle the accounting. They no longer have to pay anyone to handle the checks and hand them out. They no longer have to reconcile the checking account used to pay out to the participants. They no longer have to pay the bank to service the account. They save all that money and at the same time they require the participants to pay 3% to get paid in something other than a gift card. Where I come from they call that double-dipping. Go back to paying by check, or cash, like you used to before you even paid by check. Not a fan of your current setup. This 3% haircut is BS. Yet another hand in my pocket.

My daughter and I recently went to test out a food product. What a fun way to earn a little extra…read morespending money while having a say about our purchasing preferences. We were at the location on Constitution Drive, and they do a great job of making signs to point everyone in the right direction. It's foolproof. Thank You so much from the lady who is perpetually lost.

I can't recommend Dr. Mielke highly enough. I've been her patient for over seven years, and…read morethroughout that time she has consistently provided exceptional care. She is incredibly knowledgeable, thoughtful, and truly takes the time to understand the whole person rather than simply treating symptoms. I have always felt heard, respected, and actively involved in every decision about my care. What truly sets Dr. Mielke apart is her dedication to staying at the forefront of medical research. She is always up to date with the latest scientific findings and evolving approaches to patient care, and she thoughtfully incorporates that knowledge into personalized treatment plans. It gives me tremendous confidence knowing that my care is both evidence-based and tailored to my individual needs. She explains complex medical topics clearly, never rushes appointments, and genuinely cares about helping her patients achieve the best possible health outcomes. The entire team at Optimal Spectrum is also professional, responsive, and welcoming, making every interaction a positive experience. After more than seven years under Dr. Mielke's care, I can confidently say she has exceeded my expectations in every way. If you're looking for a physician who is compassionate, exceptionally skilled, and committed to providing the highest standard of modern, evidence-based care, I wholeheartedly recommend Dr. Mielke.

Dr. Mielke, both a conventional and functional physician, has been taking care of me for a decade…read moreand a half, ever since I was diagnosed with a lobular CA tumor so large that a single mastectomy was unavoidable. She expertly put me on a regimen of non-toxic compounds that she adjusts every quarter based upon her indefatigable updating of the advanced science on which she relies. She is both caring and direct. I credit her with much understanding and support and, essentially, keeping me alive while I avoided toxic recommendations from my more traditional team. The complexity of Dr. Mielke's patients means that while she has a killer memory and excellent medical training plus nearly a quarter century of running her clinic, she simply cannot know everything that will ultimately be the key to a particular individual recovery. For those dealing with autism, Lyme and similar tick borne illnesses, for supplemental information that may be really helpful to try, give the recordings from the Autism Health Summit 2025 a hearing (info@autismhealth.com). This will cost you $100 and access to a wonderful, intelligent support group to inspire your journey.

I took my son for a quick checkup. All went well. Didn't wait too long. We had an appointment…read more The pediatric urgent care is moving to Pleasanton for those that may not know. I took a photo of the sign, you can see that sign for the address.

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

Went in to get drug tested. No one was there, even took a couple minutes to get seen by the front…read moredesk and there was no one else in the waiting room. Was told the boss and drug testing person wasn't in and called out - front desk didn't even know that was happening. Unorganized and unprofessional.

Absolutely unbelievable how inconsiderate they were of my time I scheduled an appointment during…read morebusiness hours. I arrived and was told I needed to reschedule due to the phlebotomist being ill I was understanding and rescheduled for 8:30am the next morning, no employee was there the door was locked, multiple people were waiting outside for appointments and all our time was wasted. After an hour of no call backs and no one showing up I left. Completely unprofessional and a waste of time. I'd never recommend anyone come here. The was they do business is not with you in mind. I never received a call back, apology, or anything.

No one answers the phone or returns calls, at least not at the Pleasanton location. Norma sure what…read morethe issue is.

They confirmed I was having a girl And it's a boy…read more Ultrasounds were never clear. And always keep canceling my appointments

I've been diabetic for over 10 years so I've had a lot blood tests. My veins are hard to hit and I…read morealways request they use a butterfly. Well today the technician came in with an attitude, argued with me stating she needed to examine my veins and she would determine if she should use a butterfly. I know what works for my body and I really don't like being used as a pin cushion. I've have blood jockeys probing in one arm and then switch to the other arm and dig around with the same results. They always end up using a butterfly and it works every time! The technician walked out of the room and told the next person to deal with me, like I was some sort of out of control problem. I thought it was a simple request and I'll do it again in 90 days for the next go around. I go to Quest to save money. I guess I get what I pay for! P.S. This is the 2nd time this event has occured, not as much drama the first time though.