What a fantastic change of environment from Yulee to this location. Laconia was quite pleasant to…read moreinteract with. She demonstrated her professionalism and ability flawlessly

This office is very poorly run. If you make an appt it actually means nothing when you arrive. They…read moretake people in order of arrival and put no preference on people that take the time to be considerate and book their appt.

It goes gown from here.the regional Mgr told me he had to find the cheapest place to rent. It is a…read morepatient right to get a copy of your test...the phebotimist who was there either did not know about the form or was 2 lazy. Sanitation is bot for me to say...but it was apparent that touching a sterile item with bare hands contaminates it. Excuse me ...a blood lab with no bandaids. There were some questions about the sign in sheet meeting HIPPA regulation. The couriers who deliver supplies and pick up specimens are an outside vendor. A very large shipment of specialty blood needles disappeared in their custody. I question the ability to properly deliver specimines.

I had a great experience. The office was clean, up to date, not run down as the previous review…read more The phlebotomist was very professional and followed proper protocols for drawing blood. We are self-Pat and while bloodwork is expensive, there price was a little less than some National chains.

Other than a little long of a wait this is a good Urgent Care...you can't really get too upset…read moreabout a wait because it is totally unpredictable. It would be nice if they had a website that gave you the current wait times. I was here for a lingering sinus infection and when the Dr did get to me she was super efficient. Which is really nice when you kind of already know what's wrong with you and you just want some antibiotics. IE she didn't treat me like I was a moron who had no clue what my symptoms meant which is nice!!

Great experience. Was hesitant to go through because of the reviews I read. I went one night and…read morethey had just closed. Had bronchitis so I had to get back there the next morning. Everybody was super nice except lady wasn't talkative/friendly but overall a great experience. The nurse/PA was great. I wish this place could be my PCP.

This visit was far better than the previous one. The previous tech had difficulties finding the…read moreveins and said I was dehydrated. Didn't agree but we managed to get what was needed. This visit, I was cognizant of the dehydrated statement previously made and ensured that wasn't going to be the case this time. The fella tapped me like a keg and filled all the tubes without incident.

Alicia is amazing! She's the sweetest, so friendly and kind. My draw was fast and I didn't even…read morefeel the needle. The office was super clean. I'm happy to report that this location is now open again after temporarily closing during covid. I was not thrilled at the prospect of driving all the way out to the north end of the island for an 8am blood draw. If you're heading north on Hwy 17 from A1A, it will be on your right. It's just behind an ob-gyn office. I didn't make an appointment but it's definitely a good idea.

A rough start but improved…read more I tried to call. It was just automated and disconnects when it's done with you. So I was unable to get site specific info. The website is not great either. On site, check in was very easy the wait wasn't bad at all. There was some issue with the doctor ordered tests to where the tech wanted to delete one and I had to request a few times to keep all tests. We figured it out, but that was a negative for me. The blood draw went well. Quick. Almost painless.

If you do not like your job, find something else to do. The…read moreactions and rudeness of some of the employees here are just counter to anything positive that can come from a medical environment. My experience mirrors the 2 other negative experiences. Find the common denominator and fix it!

Staff is always professional and friendly. I usually set up my appointments online so it makes it…read moreconvenient for me

Where to begin. First, not a fan of the impersonal all technology approach. Second, using patients…read more1st name is a horrible mistake in calling on them to come back. Seems a number system like others use would be more efficient to ensure correct patient goes back when called. Say this because during my visit a first name was called and two patients had that name, however the other patient went back thereby taking correct patient's appointment time. The patient with the appointment had scheduled around a meeting, was late due to this, and ultimately had to leave after waiting well beyond appointment time. When, she brought it to the attention of the ONLY TECH APPARENTLY WORKING when she opened the door to call me-my appointment was after the lady who'd been caused to miss hers-the tech went ahead and took me back thereby causing there to be no correction to what had happened. So, if there'd been someone manning the window, that patient could have spoken up and the error could have been immediately corrected! It's a terrible, untimely, unprofessional, mismanaged, understaffed and awful patient experience, and I wouldn't recommend it to anyone! The hospital lab is top notch, but my insurance went to stand alone testing labs. It's the only way to avoid more excessive insurance costs. I may still choose the hospital and pay more just to avoid this place.

This review is only for outpatient services which, my opinion, are outstanding. I have been here…read morefor bloodwork, X-rays, an mri, a ct heart scan and a stress test. Every time I have entered the hospital I have been greeted by a cheerful volunteer receptionist and directed where to go. From there, I have always found the services to be timely, well organized and efficient. I am impressed by the quality of the nurses and technicians who are professional and cheerful. More than one has informed me how happy they are to work here. It shows!!!

I am really surprised at all of the negative reviews. I've lived on the Island for over 10 years…read moreand I have been to Baptist Nassau many times for xrays, mammograms, bone density tests, ER surgical visits and many of the same tests for my husband. I have Never had an experience where the staff, nurses, or doctors were rude or non-caring. Since most of the complaints target the ER staff I have to say, I found them completely caring, quick to respond to the button you push for help, and very concerned for my comfort, i.e. pillow, extra blanket, head elevated. I don't feel the need to run to Jacksonville for tests that are perfectly performed at Baptist Nassau. The radiologist was quick to review my test and my tests results were submitted to my doctor the next day every time. I am sorry for the unpleasant experiences that others have had. Maybe their visits were in the height of COVID hospitalizations? If so that's still no excuse for rude behavior. I HIGHLY RECOMMEND BAPTIST MEDICAL CENTER NASSAU FOR ALL MEDICAL NEEDS. I hope this review gives you reason to give them a chance to change your mind.