Don't come here if you have Medicaid and don't come here if you don't have a provider with them…read more This is unacceptable. This should have been on the website. I looked at the entire website last night and nowhere on it did it say I needed to be a patient with the doctor's office that they are attached to to be able to be seen at the urgent care center. Beware go elsewhere.

Urgent Care in Jacksonville/ Orange Park is has very caring Dr's and staff. They listen to your…read moreimmediate medical needs and concerns. They are professional and cover all medical concerns you have while there.

My wife and I visit this office on a regular basis and I must admit, I'm pretty impressed with what…read morewe have endured. Of course no one wants to sit in a dr office, especially repeatedly - month after month. Of the MANY we have had over the years, this one is one of the better experiences. There is plenty of seating in a large waiting/reception area. Occasionally it is crowded and there may sometimes be a longer wait but I think this depends upon your appointment time (they try to be very accommodating when possible). The front desk staff are sufficiently well trained and always know who to direct your needs to. Once you are called to the back, you are put into your treatment room & the preliminary review is taken by very friendly technicians. A brief wait & the PA is available to address your concerns & review your progress, schedule needed procedures & offer words of encouragement. The PA's my wife sees are always smiling, interested in her concerns and well educated upon whatever procedures are being ordered. They take the time to answer her questions to her satisfaction, ease her anxiety. From all the PA's we have ever used - these wonderful ladies seem to actually care about their patients, take time without rushing, and always remain patient no matter how many questions we ask. The medical procedure side of the clinic is very well maintained - cleaner than some hospitals we have visited. Dr. K treats my wife well, and I appreciate him for that. The only reasons this didn't earn the full 5 stars : occasionally the patient bathrooms are less then well maintained, but this is understandable considering some of the patients can barely walk & Im Sure the staff is too busy to check after each patient. And often the tv is much too loud in the waiting room.

Great experience. Was hesitant to go through because of the reviews I read. I went one night and…read morethey had just closed. Had bronchitis so I had to get back there the next morning. Everybody was super nice except lady wasn't talkative/friendly but overall a great experience. The nurse/PA was great. I wish this place could be my PCP.

We came in for a pre-screening appointment for surgery and we've waited an hour and 45 minutes to…read morebe seen when our appointment was made a week prior to this day along with them getting the paperwork the pre-screening paperwork in advance. It took over 21/2 hours to get this appointment done. This is the second time this has happened to my family at this location. It doesn't make sense to make an appointment, and it take all day.

So I was sent here to see Dr. Swanson because he fixes messed up rotator cuff very well, so I was…read moretold. I had two appointments with him pre-surgery and he put me quite at ease with his bedside manner and competency. His staff was very nice and they too expressed that if they needed the surgery they would trust him to take care of them. So surgery was last Friday at UF North and of course like most doctors things were running behind so I had to wait my turn. No big deal except for being hungry. When it was time for surgery the anesthesia doctors were very nice and explained everything. I had a nerve block and then some sleepy time meds and the next thing you know I was done and in recovery asking for some snacks and ginger ale. The recovery nurse was so nice, she said I have chocolate chip and oatmeal raisin granola bars and my response was YES! She started laughing. I won't go into the pain etc, you can go to YouTube and see all the whiners about that stuff. One thing for sure, all this velcro on this sling and sling fanny pack thing is itchy as hell and someone should come up with something to cover this crap. Not sure using pantyliners is outdoor acceptable, but kitchen towels are too heavy and scarfs are too hot. Velcro...my only complaint!

I've had a great experience every time I've been to this office. Easy scheduling and short wait…read moretimes. Dr. Swanson and his staff are very profession and friendly. The other locations I was sent to for an MRI and Cortisone shot were just as good.

When I saw the provider, they refused. Now I bet they charge me for Update…read moreI was originally feeling very upset and betrayed. But after I collected my thoughts and called back I was overwhelmed at how polite and helpful the staff were in listening and reaccommodating me. Shout out to Trinity, Bella, and Danielle! You turned a horrific experience into a positive one again and with your help, I was able to reschedule. I set up an appointment and had them confirm twice, initial call and follow-up call, that they would be willing and able to fill out some paperwork for me. When I saw the provider, they refused. Now I'm worried they'll charge me for treatment I didn't consent to. They may do great work based on their reviews, but this looks like a bait-and-switch tactic from my perspective. exam that I didn't ask for. They may do great work based on their reviews, but this looks like a bait and switch tactic from my perspective.

Worst medical experience my family has had in the area. Comminucation and billing is awful and…read moreDoctor Phillips rushed the procedure then disappeared for an hour when we were told he would be right there to discuss the procedure. After paying insane fees for a 20 minute procedure, the doctor schedules your follow up with an incompetent nurse practitioner named Jennie Johnson who is incapable of doing what she says she will. She stated she would order additional tests but never did. Does not respond at all to messages in the portal. Impossible to reach via phone. On top of the total lack of care for patients, they bill you above and beyond what they state while not even following through with obligations on their end. We do not go to the grocery store and pay for groceries that we never receive, why would we do that for medical care.