It's your standard doc in a box. The staff is friendly and the PA's are very versed and listen…read morewell. If you have a semi emergency this might be better than a real ER. It's great for quick care

I have made reservations online for an appt and when we arrive, you still need to wait 30-60…read moreminutes. The lady at the front desk is often cranky, but I do really like the doctors there.

Other than a little long of a wait this is a good Urgent Care...you can't really get too upset…read moreabout a wait because it is totally unpredictable. It would be nice if they had a website that gave you the current wait times. I was here for a lingering sinus infection and when the Dr did get to me she was super efficient. Which is really nice when you kind of already know what's wrong with you and you just want some antibiotics. IE she didn't treat me like I was a moron who had no clue what my symptoms meant which is nice!!

Great experience. Was hesitant to go through because of the reviews I read. I went one night and…read morethey had just closed. Had bronchitis so I had to get back there the next morning. Everybody was super nice except lady wasn't talkative/friendly but overall a great experience. The nurse/PA was great. I wish this place could be my PCP.

Online check in Quick…read moreTakes insurance Helpful staff Nice doctor Took xray and drained wound Sent prescription to local public

Online it says that it accepts my insurance and when I walked in that's when they told me that they…read moredon't. Tells me it 60 dollars and when I got done filling out paperwork then it was 160 dollars. So, I believe they really are out for the money and not your well being. Especially if you are out of state!

What a fantastic change of environment from Yulee to this location. Laconia was quite pleasant to…read moreinteract with. She demonstrated her professionalism and ability flawlessly

This office is very poorly run. If you make an appt it actually means nothing when you arrive. They…read moretake people in order of arrival and put no preference on people that take the time to be considerate and book their appt.

A rough start but improved…read more I tried to call. It was just automated and disconnects when it's done with you. So I was unable to get site specific info. The website is not great either. On site, check in was very easy the wait wasn't bad at all. There was some issue with the doctor ordered tests to where the tech wanted to delete one and I had to request a few times to keep all tests. We figured it out, but that was a negative for me. The blood draw went well. Quick. Almost painless.

If you do not like your job, find something else to do. The…read moreactions and rudeness of some of the employees here are just counter to anything positive that can come from a medical environment. My experience mirrors the 2 other negative experiences. Find the common denominator and fix it!

Dropping my rating down to a 3 star because the service and the staff attention to detail was…read moreterrible during my visit. The cashier could not figure out milligrams and had no idea what a calculator does. She also gave me the wrong items and I had to return and speak with a manager. People in pain do not want issues with their orders. Maybe try the other player which has opened locally until legal happens

The crew at Fernandina Beach is always welcoming and friendly. There is hardly any wait and I am…read morein and out in a jiffy. The staff is knowledgeable and always pointing out the discount bins to help me get the best deals for my money. I can't say enough great things about this place! I always leave with a smile.

The place looked clean. We didn't have much of a wait. They seemed to care and were attentive. They…read morehad a treasure box for kids. Hours weren't great. They closed st 4pm, which I thought was a bit early for an urgent care. I'm not sure how prices compare but there's a photo posted that shows the 3 levels of pricing. My guess is for non urgent lvl 1 matters there may be a better option via telehealth or minute clinic.

They took over an hour just for flu and strep test results and thirty just to bring the nurse in…read morewith the swab .

I was a new patient and had to take my dog to the ER the day of my appointment. I called ahead and…read morewas told there was a 15 minute grace period if I was late. Ten minutes later, I called back to explain my dog needed emergency surgery and asked to reschedule. They charged me a $50 cancellation fee anyway. When I asked for some understanding given the situation, I was told "that's our policy." I understand the need for policies, but refusing any flexibility in a genuine emergency shows a complete lack of compassion. I canceled and went with another provider.

I went to the pearl vision center on April 18 in the hopes of getting better glasses than my zenni…read moreglasses . The receptionist was great, very positive and friendly , she was so nice that we set up an appointment for my wife for Jan.2026. The doctor was not as friendly but friendly none the less. The tech I saw to measure and order the glasses was not friendly at all, seemed as she didn't want to be there . She informed me that the glasses would be ready in 2 weeks ( keep in mind the word you focus on "would" not maybe.) so you take them at there word . Right before the 2 weeks I called for an update, was told they do t have the glasses and they would find out why and call me the next week. I didn't receive the call, so I called and was told that the glasses did not pass inspection, and maybe the glasses would be ready by the weekend , I called on 05/08/2026 at my lunch break, no one answered, had to leave a message. They called and left a message on my phone that still no glasses and maybe next week. I tried to call back to speak with her, and after the phone ringing with no answer and going to voicemail, I decided to keep calling until someone answered, after the 3rd try I was able to speak with Jessie and simply asked what is the problem with my order, she said she would have to get a tech to call me back and explain. The tech finally called and stated that the warehouse had shipped the glasses and maybe the would be in on 5/9 or seeing as they are closed on Sunday and Monday it might be next Tues. 5/12. I explained that if there are no glasses by next week, I will need to speak with someone about a refund and take my business elsewhere. She abruptly interrupted me to state there are no refunds. I told her that if I don't have what I ordered, that I will be getting a refund. So in her best customer service voice she told me to "have a nice day" and hung up on me. I believe that this tech is very disrespectful and needs to treat paying customers more respect . I have filed a complaint with Pear Nornan, and will wait one last week as requested before I have a conversation with her manager. Needless to say I will be cancelling my wife's appointment and highly recommend anybody considering this store to think twice. What happened to customer service???

The smell when you walk in is awful! How can a business be clean with that odor. I was about to…read moregag it was so bad. The last time I was there I had a credit over 234.00 was told I didn't owe anything for the visit. Months later a past due notice. Wrote them telling them I never got a bill and had a zero balance last I knew. No response. The accounting department neglected to send a detailed statement to show why I owed them when the last time I was there I was told I didn't owe anything! The billing practices are very unprofessional and needs much improvement. I will find another dental company, one I can trust.

I want to Aspen dental because they had a guarantee that you would be satisfied I wanted to screw…read morein type they recommended a pair that would just snap in and remove once a year for cleaning so I had them order on one day got them I tried them on and they said okay but after a couple days I had to have him taken out cuz I had a very sore throat so I asked him about another type of denture and what they gave me did not work either the dentures that they made for me were 13,660.20 since nothing worked out I asked him about their warranty while they were trying to figure out what to do we couldn't come to something would work out for both of us they offered me a settlement of $2,233 which they put in their pocket $11,427.20 to their good and I have nothing that will work for me so whoever reads this have a blessed day and remember the words buyer beware

This visit was far better than the previous one. The previous tech had difficulties finding the…read moreveins and said I was dehydrated. Didn't agree but we managed to get what was needed. This visit, I was cognizant of the dehydrated statement previously made and ensured that wasn't going to be the case this time. The fella tapped me like a keg and filled all the tubes without incident.

Alicia is amazing! She's the sweetest, so friendly and kind. My draw was fast and I didn't even…read morefeel the needle. The office was super clean. I'm happy to report that this location is now open again after temporarily closing during covid. I was not thrilled at the prospect of driving all the way out to the north end of the island for an 8am blood draw. If you're heading north on Hwy 17 from A1A, it will be on your right. It's just behind an ob-gyn office. I didn't make an appointment but it's definitely a good idea.