On October 26, 2018 I took my Nephrologist's written prescription to complete a series of blood tests to LabCorp, Englewood, CO. The office had only one staff present, and a waiting room filled with customers. There was no clear sign or indicator as to how to sign-in, or how to notify the staff that you were there. There was no simple method by which I could take a number, or be reassured that I would be taken care of in an orderly fashion. I had to figure things out for myself, and ended up waiting almost an hour to have my labs taken. The one staff member handled all the front desk in-take responsibilities, along with executing all lab tests in the back of the office. I blame corporate for this absolutely untenable and unprofessional mismanagement of a busy service provider office. It was very clear that the single staff member was also dealing with a very bad cold or flu. She was sniffing constantly, had to blow her nose loudly at times, had red eyes. She should have been nowhere near the public in her medical condition.
This was the beginning of my nightmare at LabCorp Englewood. I told the lab tech how important these test results were to me. My Nephrologist was going to use the results to re-evaluate a long-standing diagnosis that may now be incorrect. I clearly told her and wrote on the lab paperwork that LabCorp was to send copies of the results to me and to my Primary Care Physician. I included the addresses and other contact information to make their job easy to fulfill my request. I have been out of the country since the end of November, 2018 and I assumed that the results were at least at my Nephrologist's and PCP offices, even if I had not received the results.
I am applying for traveler's health insurance and the change in my diagnosis will make it possible for me to obtain such insurance. I contacted my Nephrologist asking about the results and her determinations. She notified me today, February 27, 2019 that her office never received the results!!! Let me be clear, LabCorp certainly charged my Medicare/Advantage Insurance for the labs. I had to pay a higher than normal copay. And they never got the results to the Dr. This is malpractice!
The test results were critical to my well-being and to my ability to obtain insurance. I feel LabCorp was profoundly negligent in not performing their job as per our agreement and as per their pledge to do a good job for their customers. I am very angry and would never encourage anyone to have their labs taken care of at LabCorp. In fact I would suggest they stay away from LabCorp as they can be hurt by their negligence, by the way they treat their staff, by the lack of proper staffing to manage efficiently and professionally their many responsibilities. read more