Had a 9:30 appt, got there at 9:20. Had to be 20 people waiting. I needed my draw B4 10am for…read moretestosterone levels. Went up to the window at 9:45 and let them know. "You will be next" she said. 2 people more and it was 10am. Had to leave w/o my blood draw. Why make an appointment if you take 18 walk-ins before the people who make appointments??? Never again will i use LabCorp.

Can you leave zero stars?? The person greeting walk ins and people with appointments told me flat…read moreout that I need a note from a doctor for a full blood panel, or had to order online and come back. I thought you guys took walk ins? Also, extremely rude. Threw my questions right back in my face. Your location on Washington Ave. F-ing sucks donkey D. Terrible. I turned around and walked right out after being there for 5 minutes and spoke to your extremely disrespectful employee for 2 minutes. I'll never go back.

The staff at Kohl's blood draw was the Worst experience I have ever had and I've had hundreds of…read moreblood draws I hope I ne er go back there. There is NO empathy, no smiles, no caring. The 2 ladies were clearly unhappy with their jobs or totally burned out. I see so many negatives and yet, St. Peters is doing NOTHING to change this. I hope never to return here. There are so many other blood draws. Dont come here. Ugh. Disgusted with St. Peters and Bender Labs. Shame on you!!!​

I went into the Kohls' location first thing in the morning for a blood draw. There were two…read moreemployees present, a younger woman and an older woman. They were loudly shouting back and forth from one end of the office to another. At first it was just pleasantries. Unprofessional, for sure, but I just wanted to get the blood draw done quickly. The younger employee began complaining about the codes that were listed on my blood draw order. She yelled to the other employee that the codes were incorrect and that "these doctors just don't care." Then she shouted my doctor's name, a well respected member of the medical community, and said "he should know better." I was shocked. The other employee asked her who the doctor was. She shouted his name even louder. The older employee then shouted "He's old. He should retire!" I was appalled at the lack of respect for a member of the medical community and for me, his patient. I had never experienced this type of unprofessionalism in a medical facility. I was going to retrieve the work order and leave when the younger employee called me in and said they were not going to be able to draw my blood because there were incorrect codes on the order. I took the order and quickly left the office. When I got home, I emailed Patient Experience at St. Peter's Partners. Within a half hour I received a response from the coordinator apologizing for what I experienced and assuring me that the incident was being referred to management and to Human Resources. A half hour later, I received a phone call from the woman who supervises all 14 St. Peter's labs. She reviewed the facts with me and then said she was on her way to have a discussion with these two employees. She said that this type of unprofessionalism would not be tolerated. She was appalled at the statement of my doctor being too old and should retire. I am grateful that St. Peter's responded quickly to this incident. Hopefully they will take action to make sure that no customer ever has to endure this type of unprofessionalism again. I appreciate their apologies, but I will never set foot in this lab again. And I had been a steady customer there since they opened. This is how you lose business.

I have nothing but praise for the staff at the Albany location, especially Amy Shoesmith, NP, and…read morethe ladies who assisted her. The service they provided was professional, patient and compassionate. Scheduling a follow-up visit was simple and straightforward.

My experience with their billing system was extremely frustrating and poorly coordinated. My…read morestatements were mailed to the wrong address and delivered to my neighbors, despite my correct information being provided. When I contacted billing after their voicemail threatening collections to attempt to correct the address and set up a payment plan, I was told the problem was my fault for not including my apartment number on the original registration form. I was also told there were no flexible payment options outside of their automated system, which only allowed payment timing based on the original statement date rather than my current situation. Overall I do not believe they can provide adequate service based on simply blaming patients for their mailing system not accepting apartment numbers correctly. Edit in addition: I have already reached out via email and then received a call yesterday requesting I call the customer service line who told me that when I did. I sent to wecare@wellnow, your privacy team and the billing email you provided below.

the office was clean, and I did not wait long. However, they would not accept the script for…read morebloodwork. it's the only lab in network with my insurance and I'm getting tested for an incurable progressive disease that runs in my family. I was turned away saying the dr wrote the script wrong. now I have to wait even longer with symptoms that are getting worse. I should also add this is a repeat of previous bloodwork that was taken at a different location and Quest refused to take the sample. in going to have to go to labcorp and pay out-of-pocket because they are not in network with my insurance just to find out what is going on with my health.

Got there at 3:00 for my 3:00 appointment for a blood draw. There was one customer there already,…read moreand one woman behind the desk waiting on that customer. They did a whole bunch of paperwork, and then that same woman told her to come in the back, which she did. The two of them came back out and did a whole bunch more paperwork. There was NO ONE else there, and yet thirty minutes went by before the Quest receptionist ever looked at me or acknowledged me. The one woman at the counter, it turned out, was the entire Quest team: she was the receptionist, secretary, and blood drawler. Also phone answerer. I kinda expected her to pump gas and maybe play the accordion too. All in all it was a peculiar experience. The only good thing I will say is that when I finally got in the back to have my blood drawn, she was nice, and she managed to draw my blood without any problem. But even that doesn't make me want to give it two stars. There was something very Twilight Zone about the whole experience, and the creepy way that I was there, it was quiet and empty, and yet still nobody saw me or spoke to me.

Huge black and blue the size of a golf ball above my elbow where blood has never been drawn. When…read moreI was told I would have a big bruise and mentioned I had a black tie event and it would show she said it h put a bandaid on it.

This is supposed to be named ST. Peters laboratory Not Lab Corp. located at…read more 4 Palisades Dr. Suite 120 Albany, New York 12205. I got blood drawn here on 9/21/20. Phlebotomist nice. Reception very rude and unfriendly. Getting my lab results is a joke. In a phone calling circle. My dr has requested them 4 x and has sent 2 urgent fax requests and still has not received all my results. When you call to request the results faxed. They say "your doctor needs to request them ". I ve explained to them many times" no resolution. Over a month now. Ive been forced to get my labs re drawn due to them not being able to release my results to me or my doc. customer service lacks extremely, phone conversations Very quick to speak over you. Not helpful at all. (518)525-1475. ( reference lab) and (518)525-6186 azalia( terrible employee). Id fire her on the spot. Definitely losing business from her. can't find help from not one person!!

September 22 2025 I went to the Kohl's Plaza location to have my blood drawn, only to find a notice…read moreon the door that the location was closed. I used the QR code to find another location. The next closest was 1365 Washington Ave, so I went there only to find that that location too was closed. The QR code, generated by Trinity Health and posted for patient information is incorrect! I have a bad hip and walk with a cane, the reason for this bloodwork was for a pre-op clearance for a total hip replacement. In this day and age, with the technology of a QR code, a patient portal and the ability to transmit system wide messages, why hadn't I ever received any notification that all but one of the St. Peter's labs were closed? With all the BS written about Trinity Health patient 'care' services - this very elemental level of 'care' is abominable.

If, like myself, you happen to be in the mood for a blood test after seeing a movie at the Spectrum…read moreTheatre, take a walk down the dead-end street of Carroll Terrace and you'll find yourself in the spacious free parking lot behind Bender Labs. Although it's on Hackett Boulevard, there's no signage indicating its presence, making it a very exclusive destination for CBC aficionados. The waiting area is dreary 70's Hospital Moderne, but there's virtually no waiting due to the sequestered location. Leukocytes, platelets and erythrocytes will be expertly drawn by an affable technician, ending with the application of a small bandage that will only slightly tear at your arm hairs upon later removal. All in all, a good experience, and I'll be back once a year or so, because who wants to overdo the luxury?

Website for booking was created by a team of psychopaths, where it constantly forgets pieces of…read moreinfo you just gave it and it runs you in circles. I had to confirm my email address over and over which isn't done by clicking a link in the email but going back to the patient portion of the site (written instructions in the confirm email). It took about three hours to book this appointment. I paid the $10 I was supposed to and agreed to all of the things. Then when I got there, they had no record of me filling out the consent forms or the $10. The lady on-site had no way to resolve the issue (such as by herself charging me the $10 and singing the form again) other than to tell me to book another appointment and try again. Tried the check-in kiosk three times while I was there and it kept wedging on the same screen then crashing. The $10 isn't a big deal but this level of bumbling belongs no where near medicine. This location is part of a medical center/hospital like setup, inside of it, right by a loading area, and drivers without masks kept unloading people. Failed to find any way to contact support. Had my credit card company reverse the charge. Medicine in the US is absolutely stuck in the stone ages.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.