Good medical care but the nursing care is very "hit or miss" and most of the time miss. Nurses are…read moremore interested in the paycheck than patient care. Personally, witnessed one nurse just standing around never observed them doing actual care.

My major complaint is lack of quality communication. The nurses are just sitting in front of the…read morecomputer screens chatting about their home/social lives. Yesterday, I am standing at the nurses station for 3-5 minutes and a nurse finally addresses me asking "Do you want something?" In my head I'm thinking- No, I'm standing here adorning the the counter. No one wants to be bothered. If my husband needed changing, a beverage or info regarding his medical plan it is ignored. I used to recommend Albany Med with high marks, no more!!! Oh, and the attending physician never even tried to connect with me for two days after I left several avenues to communicate information. If anyone assures you that they will contact you with any significant updates- they lie. To be fair, I am specifically commenting on D 420's.

After waiting for FOUR FUCKING HOURS for a dental emergency appointment, the idiots answering the…read morephones disconnected the call! Awful service, awful answering service, awful wait times, awful, awful, awful! I DEFINITELY DO NOT RECOMMEND! YOU'RE BETTER OFF WAITING IN URGENT CARE OR THE ER!

If you have lots of time to waste, then this is the place for you. Answering a phone is not in…read moretheir services. Rude, hostile, low class employees that have zero people skills.

Great staff and facility, sorry to hear they are closing…read more -----------------------------------------------------------------------------------------------------------

The check in process was pleasant, and easy. The receptionist was pleasant, despite it being…read morereally early in the morning. The pre-op nurses seem knowledgeable, and were able to answer all of our patient's question sufficiently. The relevant staff came by to introduce themselves, give an overview of the procedure, and answer any questions we may have. The surgeon, and anesthesiologist, and surgical intern were nice, but the nurse anesthetist seemed nervous. While I spoke briefly with the surgeon after our patient's surgery, it seemed strange that he did not come out to explain how the procedure went. Our patient wanted to see how they did after waking up, but none of the medical staff who attended the surgery was available to answer questions. I understand that surgeons have a very busy schedule, but it should be standard practice for someone to check in on the patient, explain how surgery went, and give a brief overview of the procedure. An extra two minutes of their time is all it takes. The bedside manner for the post surgery nurse could have been better. She seemed indifferent after I explain my concern about the patient's questions being unanswered. One redeeming quality is that she seemed more pleasant the next time she came around, to check in. I refrained from judgment upon reading poor reviews online about their bedside manner as I aim to give the benefit of doubt unless proven otherwise. Well, the poor reviews online were not wrong. Perhaps it's just this specific case, perhaps that's the standard practice. But I expected better.

Healthcare for Veterans is exceptional. Staff is very knowledgeable regarding their specialties…read more Utilized all Oncology/Hematology /Radiology departments. Primary care from the Clifton Park CBOC (Community Based Outpatient Clinic) which falls under the Albany Stratton VA Hospital, is also a much needed and appreciated resource. Very lucky to be able to utilize both for my health needs.

Me and my boyfriend came the va emergency room for an abscess that needs to get taken care of. One…read moreof the doctors/nurses that came to talk to us was very rude. My boyfriend was having a hard time trying to to tell the doctor/nurse Rebecca what has happened so I was the one speaking for him and she was rude saying that he needs to speak knowing he was having a hard time because he was stressed out. So if you need to come up here ask for someone else

I was told that they receive hundreds of referrals a day and it would take at least two weeks to…read moreprocess my referral. Then ultimately the appointment might be in about 4 months. So if you did actually have lupus or something that causes damage, the damage would be done by the time you got an appointment. They need to manage this better so that new patients can be seen within a couple of weeks.

my doctor gave me a referral to The Center for Rheumatology on August 29th. I waited a few days for…read morethem to receive the referral. I called the number listed. I got a recording saying they would call me back in 24-48 hours. they did not. I called again, left a message, again. I was called back and told it would take a week to 10 days to get my "paperwork" together. I never heard back from them despite calling and leaving message 2 more times. it's now October 10th. if this guy was a cardiologist, I'd more than likely be dead by now. this is the worse run operation I have ever dealt with. How does the business make any money to pay their employees? although based on what I have experienced, no matter what they are paid, it's too much!

The personality of an undertaker! I never met a more smug &…read morearrogant individual in my life. How he as survived for 30 plus years as a medical.... ? with an ego like his is unimaginable. He talked over me 10 times & when i asked a pointed question he dismissed it. It was a 20 minute monologue with no dialogue allowed. You could see he did not like being challenged & shut me down immediately. He likes to wield whatever little power he has in life. IMO he has only his own self interest in mind. If you have a choice in care, choose better !

My entire family used to go to this practice and one by one we've left because of the staff-rude…read moreand unfriendly seemed to be a prerequisite for this office. In addition, every practitioner we had for PCPs left after only several months or a couple of years, which tells me (I worked for a group practice for 20 years) that management is not good, and clearly, it's impacting the practice.

A place of many bosses. I recommend it for those without complex health or if this is among limited…read moreoptions per your insurance coverage. I am ​moving on after mixed experiences and now having a condition will seek a nice sensible --self-employed-- specialist as my pcp.

I've been going here for years. I've had some great doctors, most of whom were residents and have…read morenow gone. What's great about this place is they have early-morning walk-in hours, making it perfect for working stiffs like me who don't want to take off work for a doctor's appointment. They're also really good about fitting me in for an appointment quickly. They're also respectful and understanding. This place is affiliated with Albany Medical College, so they often have student observers. However, they're very good about not forcing that on you if you're not comfortable with it. For instance, when they asked me if a male student could observe my last gynecological exam, I wasn't having it. And that was fine.

I am a retired Catholic priest who served in the Archdiocese of Washington for nearly fifty years…read more Recently, I underwent surgery at Berkshire Medical Center, and that experience is the reason for this brief reflection. Over the years, I had the privilege of serving a large parish in Washington, D.C., that included many physicians, surgeons, nurses, and other medical professionals from the National Institutes of Health and Georgetown University Hospital. Having known and worked with so many outstanding people in medicine, I do not offer praise lightly. I can say without hesitation that Dr. Clayton Peterson is exceptional in two ways: as a highly skilled surgeon and as a genuinely kind, compassionate, and caring human being. Those qualities are a rare and remarkable combination. As a priest, I have met countless people in positions of leadership and responsibility. It takes a great deal to impress me. Dr. Peterson is one of those rare individuals who truly does. The people of the Berkshires are extraordinarily fortunate to have him. He is, quite simply, one of the very best.

Lack of any wound care other than 3 bandaids tossed on over dried blood....Maiming me for life…read more Causing subsequent visits to another er. Wound cultures, 2 checks for sepsis, multiple iv antibiotics, shots of steroids and antibiotics, many many oral antibiotics, 2 long courses of steroids, 2 organisms ate thru my tissue. Cellulitis added to a 3rd skin infection. Multiple pcp visits. Multiple emergency on call calls. Dozens of portal messages. ZERO ACCOUNTABILITY OR RESPONSE TO A COMPLAINT FILED 2 MONTHS AGO. Never even checked for a concussion. Dr Looked over my head and said "doesn't need stitches" and walked out. Back to say "ct was normal, give her a bandage and a cab voucher and have her go wait in the waiting room" FROM THE DOORWAY. Never gave concussion evaluation (which I had one and was diagnosed in Fairview) Despicable, stigmatic behavior from a medical doctor at a hospital, that houses a medical detox, in a town, full of addicts and alcoholics, at a time in the world where you can't throw a stone and not hit someone that has never been personally affected by addiction in some way. And then to not even offer an apology, let alone anything else, like a freaking response to my complaint, makes me sick.

I came into I'll make memorial hospital 5 months ago to receive services. They were quick,…read moreefficient, kind, and empathetic. From the receptionist to the PA, everyone made sure my experience here was safe and communicative. God bless all of you for your dedication to service. And please make sure this review doesn't get lost in the shuffle. Best Drew

They fixed me up and accommodated me and my service dog they are a good hospital they fixed me up…read morewhen I had an ear infection and when I needed a nose job I love Albany med they are the best