They do their job well here. The check-in kiosk is easy to use, and the wait isn't bad even if…read morethere's a few ahead of you. My biggest issue being able to hear the folks on the other side of the glass/plastic when you're at the counter. The holes for sound to go through are small, and there's a bit of background noise. My technician was pretty quiet, but she was very professional. Results within 24 hours.

Had a 9:30 appt, got there at 9:20. Had to be 20 people waiting. I needed my draw B4 10am for…read moretestosterone levels. Went up to the window at 9:45 and let them know. "You will be next" she said. 2 people more and it was 10am. Had to leave w/o my blood draw. Why make an appointment if you take 18 walk-ins before the people who make appointments??? Never again will i use LabCorp.

You come in and no receptionist, signs guide you to check in kiosks. It walks you through scanning…read moreyour license, and insurance cards. A few more questions and your done. Someone calls you up to the window and takes your co pay and your on your merry way to get your blood drawn. The phlebotomist was nice, but when he put the needle in it burned like hell. At least it was a one stick episode. He drew 2 tubes and wrapped me up and it was all said and done. The entire process took approx 15 minutes total which was great.

Had good experiences here every time. Employees have been very kind and helpful. The person at…read morethe front desk seems to do double duty and also runs back to do labs - so they sometimes seem spread thin - but again always very positive experience.

Fast service. Dr. Rob and the staff were exceptional. It was a Sunday and I was an out of towner…read more They helped me TRY to find an open pharmacy on a Sunday night. Good luck in Latham. Even Walmart was closed. Dr. Rob came through with medication so I didn't need a pharmacy until I fly home. It will be waiting for me! Thank you!

Awful place. If you are sick don't come here. They gave me a hard time about insurance. Because I…read moredidn't have my insurance card on me.

Extremely, satisfied with the office in Latham, N.Y. Don, our blood test techician, was excellent…read morepersonify, and very compassionate, assisting, my husband, due to mobility issues. We were in & out in 5 minutes. 5 stars and more!

This would be zero stars if I could give them a zero customer service is horrible, phone service…read morecustomer service zero. We are looking for a new place to use for our new hire drug tests. If you have a choice stay far away

The staff at Kohl's blood draw was the Worst experience I have ever had and I've had hundreds of…read moreblood draws I hope I ne er go back there. There is NO empathy, no smiles, no caring. The 2 ladies were clearly unhappy with their jobs or totally burned out. I see so many negatives and yet, St. Peters is doing NOTHING to change this. I hope never to return here. There are so many other blood draws. Dont come here. Ugh. Disgusted with St. Peters and Bender Labs. Shame on you!!!​

I went into the Kohls' location first thing in the morning for a blood draw. There were two…read moreemployees present, a younger woman and an older woman. They were loudly shouting back and forth from one end of the office to another. At first it was just pleasantries. Unprofessional, for sure, but I just wanted to get the blood draw done quickly. The younger employee began complaining about the codes that were listed on my blood draw order. She yelled to the other employee that the codes were incorrect and that "these doctors just don't care." Then she shouted my doctor's name, a well respected member of the medical community, and said "he should know better." I was shocked. The other employee asked her who the doctor was. She shouted his name even louder. The older employee then shouted "He's old. He should retire!" I was appalled at the lack of respect for a member of the medical community and for me, his patient. I had never experienced this type of unprofessionalism in a medical facility. I was going to retrieve the work order and leave when the younger employee called me in and said they were not going to be able to draw my blood because there were incorrect codes on the order. I took the order and quickly left the office. When I got home, I emailed Patient Experience at St. Peter's Partners. Within a half hour I received a response from the coordinator apologizing for what I experienced and assuring me that the incident was being referred to management and to Human Resources. A half hour later, I received a phone call from the woman who supervises all 14 St. Peter's labs. She reviewed the facts with me and then said she was on her way to have a discussion with these two employees. She said that this type of unprofessionalism would not be tolerated. She was appalled at the statement of my doctor being too old and should retire. I am grateful that St. Peter's responded quickly to this incident. Hopefully they will take action to make sure that no customer ever has to endure this type of unprofessionalism again. I appreciate their apologies, but I will never set foot in this lab again. And I had been a steady customer there since they opened. This is how you lose business.

Got there at 3:00 for my 3:00 appointment for a blood draw. There was one customer there already,…read moreand one woman behind the desk waiting on that customer. They did a whole bunch of paperwork, and then that same woman told her to come in the back, which she did. The two of them came back out and did a whole bunch more paperwork. There was NO ONE else there, and yet thirty minutes went by before the Quest receptionist ever looked at me or acknowledged me. The one woman at the counter, it turned out, was the entire Quest team: she was the receptionist, secretary, and blood drawler. Also phone answerer. I kinda expected her to pump gas and maybe play the accordion too. All in all it was a peculiar experience. The only good thing I will say is that when I finally got in the back to have my blood drawn, she was nice, and she managed to draw my blood without any problem. But even that doesn't make me want to give it two stars. There was something very Twilight Zone about the whole experience, and the creepy way that I was there, it was quiet and empty, and yet still nobody saw me or spoke to me.

I made an appointment for 8:30 on January 11 and they had me in at 8:20. Phlebotomist was kind,…read moreknowledgeable, and gentle. Will definitely be back.

Poor service and not competent. Have experienced multiple issues. Not recommended to use this lab…read moreif at all possible.

Had a fantastic experience today. Yesterday there was an issue with my provider not sending over…read morethe standing order needed for my appointment but Riva invited me back as a walk-in to get sorted. I was there for less than 15 mins total from check-in to walk out. Typically I'm anxious when it comes to needles but she has such a mellow and secure demeanor that I felt at easy. The stick was painless, clean and I was done within a blink. I highly recommended this location specifically for the level of service Riva provides. Her deskmate on the other-hand speaks to patients with a flippant and yet authoritative tone with a touch of confrontation. I am very grateful to have skipped the interaction personally with her.

They were very straight-forward and courteous over the phone. The whole process was a lot simpler…read morethan what I previously imagined.

Staff was great. Care was excellent. Got an X-Ray. I like the fact that you can make an appointment…read morein return the next day if possible.

I went in with bad toothache and I was basically denied service. I was seen by a tele-med third…read moreparty service, I wasn't made aware of the qualifications of the provider. I wasn't not given any meds, and I was told to call my dentist. This happened on a Sunday (yesterday).

When I was Diagnosed before Christmas with Celiacs Disease, I was simply Devastated, both…read morephysically & emotionally. I felt my life was over as I knew it. That may sound a bit overstated, but at my age, ( and I have to tell you I've never eaten a healthy diet) It was mind boggling! All of my meals contained dairy or were full of gluten. There is so much information & misinformation out there and no one to turn to for help & support. My Dr. Dx'd me, gave me a diet,some pamphlets & sent me on my way, Totally lost. I'd heard good things about Maria Mangini,But shes been a God sent for me in my quest to live with Celiacs Disease. I couldn't have understood or grasped all the possible health issues, life & diet changes that must be made. Maria is so knowledgeable on the subject and with having lived with it herself for many years, She showed me my life isn't over, it's a new healthier lifestyle, with lots of alternatives out there.The weekly phone calls were helpful in keeping me on track and motivation. She's given me the tools to deal with this problem, the rest of my life.

From the owner: Maria Mangini, Holistic Counselor and Family Advocate, offers a unique approach to health and…read morehealing that honors the interconnectedness of the mind-body relationship. Maria specializes in supporting children and families, individuals who have experienced trauma/loss, and individuals with food sensitivities. Using a holistic perspective and a wide range of tools, Maria will support you on your personal journey to health and happiness. Maria has personally journeyed through multiple challenges to health, peace, and happiness by employing a variety of natural healing techniques including: nutritional and lifestyle approaches, meditation, mindfulness training, and self-care practices. She is a skilled, compassionate, knowledgeable practitioner who will listen to you, treat you with respect, and provide you practical information and tools you can use everyday. Maria has earned a Master's degree in Applied Psychology and is a New York certified school psychologist with 15+ years in the New York State public school system. Maria has also earned certifications as a Holistic Life Coach and Therapeutic Stretch instructor. Maria offers individual and family holistic counseling services, family advocacy services, and specialized support for those transitioning to a gluten-free lifestyle. She offers office appointments in Troy, NY; home, school and site visits; and telephone consultation services and packages. Maria also hosts specialized support groups to educate, encourage, & empower.