You come in and no receptionist, signs guide you to check in kiosks. It walks you through scanning…read moreyour license, and insurance cards. A few more questions and your done. Someone calls you up to the window and takes your co pay and your on your merry way to get your blood drawn. The phlebotomist was nice, but when he put the needle in it burned like hell. At least it was a one stick episode. He drew 2 tubes and wrapped me up and it was all said and done. The entire process took approx 15 minutes total which was great.

Had good experiences here every time. Employees have been very kind and helpful. The person at…read morethe front desk seems to do double duty and also runs back to do labs - so they sometimes seem spread thin - but again always very positive experience.

Extremely, satisfied with the office in Latham, N.Y. Don, our blood test techician, was excellent…read morepersonify, and very compassionate, assisting, my husband, due to mobility issues. We were in & out in 5 minutes. 5 stars and more!

This would be zero stars if I could give them a zero customer service is horrible, phone service…read morecustomer service zero. We are looking for a new place to use for our new hire drug tests. If you have a choice stay far away

They do their job well here. The check-in kiosk is easy to use, and the wait isn't bad even if…read morethere's a few ahead of you. My biggest issue being able to hear the folks on the other side of the glass/plastic when you're at the counter. The holes for sound to go through are small, and there's a bit of background noise. My technician was pretty quiet, but she was very professional. Results within 24 hours.

Had a 9:30 appt, got there at 9:20. Had to be 20 people waiting. I needed my draw B4 10am for…read moretestosterone levels. Went up to the window at 9:45 and let them know. "You will be next" she said. 2 people more and it was 10am. Had to leave w/o my blood draw. Why make an appointment if you take 18 walk-ins before the people who make appointments??? Never again will i use LabCorp.

The staff at Kohl's blood draw was the Worst experience I have ever had and I've had hundreds of…read moreblood draws I hope I ne er go back there. There is NO empathy, no smiles, no caring. The 2 ladies were clearly unhappy with their jobs or totally burned out. I see so many negatives and yet, St. Peters is doing NOTHING to change this. I hope never to return here. There are so many other blood draws. Dont come here. Ugh. Disgusted with St. Peters and Bender Labs. Shame on you!!!​

I went into the Kohls' location first thing in the morning for a blood draw. There were two…read moreemployees present, a younger woman and an older woman. They were loudly shouting back and forth from one end of the office to another. At first it was just pleasantries. Unprofessional, for sure, but I just wanted to get the blood draw done quickly. The younger employee began complaining about the codes that were listed on my blood draw order. She yelled to the other employee that the codes were incorrect and that "these doctors just don't care." Then she shouted my doctor's name, a well respected member of the medical community, and said "he should know better." I was shocked. The other employee asked her who the doctor was. She shouted his name even louder. The older employee then shouted "He's old. He should retire!" I was appalled at the lack of respect for a member of the medical community and for me, his patient. I had never experienced this type of unprofessionalism in a medical facility. I was going to retrieve the work order and leave when the younger employee called me in and said they were not going to be able to draw my blood because there were incorrect codes on the order. I took the order and quickly left the office. When I got home, I emailed Patient Experience at St. Peter's Partners. Within a half hour I received a response from the coordinator apologizing for what I experienced and assuring me that the incident was being referred to management and to Human Resources. A half hour later, I received a phone call from the woman who supervises all 14 St. Peter's labs. She reviewed the facts with me and then said she was on her way to have a discussion with these two employees. She said that this type of unprofessionalism would not be tolerated. She was appalled at the statement of my doctor being too old and should retire. I am grateful that St. Peter's responded quickly to this incident. Hopefully they will take action to make sure that no customer ever has to endure this type of unprofessionalism again. I appreciate their apologies, but I will never set foot in this lab again. And I had been a steady customer there since they opened. This is how you lose business.

This imaging service is associated with Community Care Physicians. My urologist recently moved…read moreinto that practice and I followed him. I am thrilled with the physician; less than thrilled with the practice. I am scheduled for a PET scan on Monday. This is now Thursday afternoon. Other than scheduling the scan, I have received no instruction. I finally called today to learn that I need to fast for 8 hours prior, need to avoid caffeine, need to drink large volumes of water prior. I would not have known this if I had not called today and asked. When I pointed this out to the rep, she told me, "that is why we offer the customer service line." I am a health professional with experience in direct patient care as well as health insurance. If one of our reps responded this way, he/she would have been sent for retraining. In addition, we would have researched why the patient didn't receive pre-procedure instructions. What has become of our healthcare system? If I wasn't addressing a serious health issue with a physician I trust, I'd change practices.

You could pass away waiting to make an appointment then after waiting 10 minutes they hang up on youread more

Came in to get my blood work done today as I do periodically. I must say that Tammy is absolutely…read moreamazing at what she does here. I have never been one to be a fan of needles but she makes you feel very comfortable, she's very friendly and warm with her affect, so it put you at ease. She'll strike up a conversation with you, to keep your mind off of everything that's going on and before you know it it's done. I've never had an experience where I've never felt a thing throughout the whole process, normally I would be wincing and wondering when the next poke was going to happen but here with her it never does. She really knows what she's doing and she is amazing at her job. She cares about the people that she takes care of and you can see that she does. The reason why I dropped it down one star is because the hours of operation don't coincide with my work availability so if I need to be seen by my doctor I have to take time off of work to do so. Before covid-19, I was able to make an evening appointment and come in and see my doctor after work which was very convenient, now unfortunately there are no evening appointments, so I have to miss my job in order for them to do their job and I have to pay them to lose my hours at work. So needless to say it's a double-edged sword with that last star. Overall though, I would definitely recommend this facility for any of your medical needs when it comes to needing a doctor or blood work completed. Thank you so much for listening.

My entire family used to go to this practice and one by one we've left because of the staff-rude…read moreand unfriendly seemed to be a prerequisite for this office. In addition, every practitioner we had for PCPs left after only several months or a couple of years, which tells me (I worked for a group practice for 20 years) that management is not good, and clearly, it's impacting the practice.

RESHEDULING is a not timely, usually a 6 month wait. I have used this practice and same physician…read morefor over 15 years. This practice no longeer individualizes its patients.

just awful. DR. Papa has got to be one of the laziest people ive ever delt with. the entire staff…read moreseems incompetent and every time i find a doctor that isn't the absolute worst, they leave to go to a better facility. it has taken them over a week to sign a single piece of paper while I'm in pain awaiting meds they prescribed

I have been going to Dr. Bhoiwala for years. He is the best. Very kind,caring and helpful.read more

I had a Tele-medical visit back in December and gave my credit card information and then I got…read morebilled. When I tried to work it out, the doctor asked me to swing by and bring my invoice. The business was supposed to be open until 5. At 3:50 they were closed. When I called to ask what was going on he was very rude. Needless to say, I will never go back there. I guess I'm just gonna pay the bill again, but I'm definitely certifying it and getting a return receipt of its delivery.