They do their job well here. The check-in kiosk is easy to use, and the wait isn't bad even if…read morethere's a few ahead of you. My biggest issue being able to hear the folks on the other side of the glass/plastic when you're at the counter. The holes for sound to go through are small, and there's a bit of background noise. My technician was pretty quiet, but she was very professional. Results within 24 hours.

Had a 9:30 appt, got there at 9:20. Had to be 20 people waiting. I needed my draw B4 10am for…read moretestosterone levels. Went up to the window at 9:45 and let them know. "You will be next" she said. 2 people more and it was 10am. Had to leave w/o my blood draw. Why make an appointment if you take 18 walk-ins before the people who make appointments??? Never again will i use LabCorp.

The staff at Kohl's blood draw was the Worst experience I have ever had and I've had hundreds of…read moreblood draws I hope I ne er go back there. There is NO empathy, no smiles, no caring. The 2 ladies were clearly unhappy with their jobs or totally burned out. I see so many negatives and yet, St. Peters is doing NOTHING to change this. I hope never to return here. There are so many other blood draws. Dont come here. Ugh. Disgusted with St. Peters and Bender Labs. Shame on you!!!​

I went into the Kohls' location first thing in the morning for a blood draw. There were two…read moreemployees present, a younger woman and an older woman. They were loudly shouting back and forth from one end of the office to another. At first it was just pleasantries. Unprofessional, for sure, but I just wanted to get the blood draw done quickly. The younger employee began complaining about the codes that were listed on my blood draw order. She yelled to the other employee that the codes were incorrect and that "these doctors just don't care." Then she shouted my doctor's name, a well respected member of the medical community, and said "he should know better." I was shocked. The other employee asked her who the doctor was. She shouted his name even louder. The older employee then shouted "He's old. He should retire!" I was appalled at the lack of respect for a member of the medical community and for me, his patient. I had never experienced this type of unprofessionalism in a medical facility. I was going to retrieve the work order and leave when the younger employee called me in and said they were not going to be able to draw my blood because there were incorrect codes on the order. I took the order and quickly left the office. When I got home, I emailed Patient Experience at St. Peter's Partners. Within a half hour I received a response from the coordinator apologizing for what I experienced and assuring me that the incident was being referred to management and to Human Resources. A half hour later, I received a phone call from the woman who supervises all 14 St. Peter's labs. She reviewed the facts with me and then said she was on her way to have a discussion with these two employees. She said that this type of unprofessionalism would not be tolerated. She was appalled at the statement of my doctor being too old and should retire. I am grateful that St. Peter's responded quickly to this incident. Hopefully they will take action to make sure that no customer ever has to endure this type of unprofessionalism again. I appreciate their apologies, but I will never set foot in this lab again. And I had been a steady customer there since they opened. This is how you lose business.

Poor service and not competent. Have experienced multiple issues. Not recommended to use this lab…read moreif at all possible.

Had a fantastic experience today. Yesterday there was an issue with my provider not sending over…read morethe standing order needed for my appointment but Riva invited me back as a walk-in to get sorted. I was there for less than 15 mins total from check-in to walk out. Typically I'm anxious when it comes to needles but she has such a mellow and secure demeanor that I felt at easy. The stick was painless, clean and I was done within a blink. I highly recommended this location specifically for the level of service Riva provides. Her deskmate on the other-hand speaks to patients with a flippant and yet authoritative tone with a touch of confrontation. I am very grateful to have skipped the interaction personally with her.

Extremely, satisfied with the office in Latham, N.Y. Don, our blood test techician, was excellent…read morepersonify, and very compassionate, assisting, my husband, due to mobility issues. We were in & out in 5 minutes. 5 stars and more!

This would be zero stars if I could give them a zero customer service is horrible, phone service…read morecustomer service zero. We are looking for a new place to use for our new hire drug tests. If you have a choice stay far away

You come in and no receptionist, signs guide you to check in kiosks. It walks you through scanning…read moreyour license, and insurance cards. A few more questions and your done. Someone calls you up to the window and takes your co pay and your on your merry way to get your blood drawn. The phlebotomist was nice, but when he put the needle in it burned like hell. At least it was a one stick episode. He drew 2 tubes and wrapped me up and it was all said and done. The entire process took approx 15 minutes total which was great.

Had good experiences here every time. Employees have been very kind and helpful. The person at…read morethe front desk seems to do double duty and also runs back to do labs - so they sometimes seem spread thin - but again always very positive experience.

They were very straight-forward and courteous over the phone. The whole process was a lot simpler…read morethan what I previously imagined.

As the English says they are bloody good. I must've hit it just right was in and out in less than…read more10 minutes fast friendly, and efficient. Of course I did go little later in the afternoon. I hear it gets busy in the morning because people have to fast so they don't wanna wait till the afternoon but either way it went well they suck the blood out of me and sent it off for testing. Good news is country boys still healthy and will be writing reviews for a long time for your pleasure so don't be afraid to use this location you will not regret it.

Appointments are meaningless…read more I made an appointment for 10:15 a.m. on a Monday. Arrived at the office at 10:05 and checked in using the automated kiosk. At 10:40, I was 4th in line behind 3 "walk-ins". I had to leave for another appointment.