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    Lab Optical Express

    5.0 (1 review)
    Open 10:00 am - 1:30 pm, 2:30 PM - 6:00 PM

    Services - Lab Optical Express

    Eyewear fitting

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    Recommended Reviews - Lab Optical Express

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    4 years ago

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    Family Vision Center - Crosby

    Family Vision Center - Crosby

    2.8(13 reviews)
    0.5 mi
    $$
    Certified professionals
    Offers payment plans

    Extremely disappointed with this office. Before I was even seen, I was met with unprofessional…read morebehavior from the young lady who answered the phone, whom I believe may be the same employee we have dealt with on previous occasions. Rather than listening to my concerns or attempting to resolve them, she repeatedly responded with, "Again, I am just trying to help you." The interaction came across as dismissive and lacked the level of professionalism and customer service one would expect. Unfortunately, this is not an isolated incident. Last year, we ordered glasses and were told they would be ready within two weeks. Instead, it took over a month to receive them. To make matters worse, we clearly stated multiple times that we did not want our insurance benefits applied until the following year, yet they were used anyway. When we brought the issue to the office's attention, we were essentially told that we were mistaken and that nothing could be done to correct it. Not only was the situation mishandled, but no apology was ever offered for the error or the inconvenience it caused. Customer service and communication are critical in any business, especially in a healthcare setting. Based on these experiences, it feels as though customer concerns are dismissed rather than genuinely addressed. I hope management takes this feedback seriously and invests in improving communication, accountability, and the overall patient experience. First impressions matter, and unfortunately, this office has repeatedly fallen short of expectations.

    Customer service is worthless, receive text reply "Y" or "N" to schedule, then received email to…read morefill out patient information, filled it out, day of appointment they say it's cancelled, had no problem loosing a customer, don't waste your time here, they do not care!

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    Family Vision Center - Crosby
    Family Vision Center - Crosby
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    Lab Optical Express - opticians - Updated September 2026

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