I took my guitar in for a little tuneup on my fret board. He was very nice as professional. Had it…read moredone the same day. Only a couple of hours. Came back exactly how I wanted it. You can tell they take pride in their work. Definitely coming back for any future guitar needs

I can't believe that customer service like this still exists. George is absolutely the best…read more Incredibly knowledgeable, kind, professional and clearly a true craftsman. I feel very lucky to have stumbled on this hidden treasure of a place when I brought my Gibson guitar in for a set up. If I could give more than 5 stars, I would. Highly recommend!

If you're a guitar player in the Los Angeles area I would highly recommend doing yourself a favor…read moreand getting your guitars set up by Norik ASAP! He is the best of the best and that's why the best choose him over and over again. Take your favorite guitar that you think feels absolutely incredible and I guarantee after Norik gets his hands on it, it will be like dropping off a Porsche and leaving in a Ferrari. Aside from his impeccable attention to detail, beyond fair rates and the peace of mind knowing that your gear is in great hands he is just flat out a real one and a rare one. Also, stick around for a story or two. He's hilarious, intelligent and will leave you feeling inspired! Thanks again Norik! I'll catch you soon. -BP

What a nice guy!…read more Helped me fix my guitar strap right away, talked about cassettes and records and CDs. Couldn't recommend going here enough. Thanks buddy!

Nothing comes close in terms of a store that provides legitimate value. Doing whatever i can to…read moremake sure any money going toward new equipment is spent at Big City Music.

After reading some forums online and watching various YouTube videos to see what modulars were all…read moreabout, Big City Music was considered one of the best in the nation. I stopped by on the way home to explore modular synths for the first time, hoping I'd get that "feeling" like this is a perfect fit for me. Thanks to seeing Big City Music here on Yelp, I drove to their address but had trouble finding the building because there were no signs anywhere. From Ventura, it looked like there was an abandoned building at the address listed. So, I called and talked to Roger. He was great to talk to and said they usually ask customers to make an appointment to stop by. Lucky for me they were available at that time and I could stop in. He gave me better directions, since the entrance was actually off Ventura Blvd. Big City Music is unlike any other music store I've been to. It feels like I'm entering a "secret club" where you go enter through back door and walk into a room-sized warehouse full of boxes and supplies everywhere. Roger was glad to see me and introduced himself right away. He then pointed me to the demo room, where there are several large modular synths, some (very nice) keyboards, guitar pedals, vintage gear and a couple people (Stephi and Morgan) ready to help out. I mentioned I was new to modular synths and wanted to mess around a bit to get a feel for what they can do. Stephi cleared off a module and handed me some patch cables to mess around as much as I wanted. I never felt rushed the entire time I was there. At first, I was clueless. Just clueless. I started having doubts immediately. What the F was I doing here? Rather than allowing them to hear my embarrassingly-awful sounds I'd be making, I popped on some headphones and patched on the fly. After a half-hour, I felt comfortable enough to ask Morgan a few questions about the basics. He jumped right in on their massive modular and started patching like a mad scientist, showing me what all the modules can do. I was very impressed with his knowledge and passion. I instantly felt at ease, even though I had very little knowledge of what was going on. The way he explained things were super helpful. Since my first visit, I decided to take the dive into modular and have returned. I bought a Monorocket case, some patch cables and a few modules to get me started. I'll definitely be coming back here to fill up my case over the coming months and ask for a couple more tutorials. I'm very lucky to live so close to this great store and to learn from awesome people. Cheers--

I bought an old Martin guitar from IVG. The shipper delivered it damaged (second time in a row they…read moredamaged a guitar shipment to me). IVG was great to work with and we reached a mutually acceptable agreement. I would not hesitate to buy another guitar from them. Very reasonable. I recommend highly.

Great service and hang! Talked about everything from cables to monitors to ad/da to human hearing…read more This shop rocks!

I went in to buy my very first instrument, a ukulele. The staff were all super nice and…read moreencouraging, not intimidating. One of the staff Nick congratulated me on purchasing my first ukulele, which meant a lot! The staff that rang me up also kindly offered to tune my ukulele, and informed me about discounts. Would love to work here!

My experience was in reverse. Returning the item was more pleasant than purchasing the item. We…read morewent there to buy a speaker for our son. Buying it was a bit stressful, the answer to our questions were hard to come by and we had to carry this big speaker to the car. That said the experience wasn't bad, but, I believe for someone like me who doesn't have knowledge of speakers, a little more education would have been helpful. I am sure this an ideal place for musicians who know what they want. Unfortunately, I bought the wrong speaker. When I returned it, the staff member was pleasant and didn't make a fuss about it.

Came here for a simple repair on my Les Paul and got it back perfectly! Zack was friendly and got…read morethe job done quickly.

I've gone to this guitar center a few times…read more.. You have to be aware of some rules. You need to bring your own headphones or otherwise have a way to listen to music you play without bugging people because it's not like where I used to go in Orange County where no one cared what you did.... It's also the flagship store and you might encounter some really weird things that have nothing to do with the people that worked there like I did. Some random middle-aged dude started popping off at one of the workers had to be escorted out while he cussed out about something that really made no sense. But the employer did a good job and the guy left and was probably yelling at other people later on.... In the end, I ended up with a wonderful piece of gear for a decent price. I love Roland instruments so that's what I got. I loaded it up in an Uber black with help from Josh with the guy to talk to on keyboards and probably all sorts of other stuff that I don't play like guitars.... And it just was one of those days where things aligned and I really felt good about everything... Anyway, you should check it out. ‍

They did a restring and set up of a fretless bass of mine. Great work, done on time, for the agreed…read moreupon price..Bought a soft gig bag as well.. Five stars..

Please read before ordering or buying a Woodcraft instrument…read more Gary is very friendly and responsive at the beginning of the process, but once payment was made, communication became inconsistent and often dismissive. I was initially told the build would take 3-4 months. It ultimately took over 9 months. After waiting four months with no real updates on the bass I had already paid for, Gary attempted to sell me a completely different instrument instead. When I asked about the status of my original order, I was told it would be "just a few more weeks." That turned into an additional 4 and a half months. I later learned that these basses are not built in the U.S. as implied. They are built in Ukraine, shipped in pieces, and assembled in North Hollywood. This was never clearly disclosed upfront, and I only discovered it after significant delays. When the bass finally arrived, it had the wrong neck and the wrong pickguard. The pickguard and neck was removed from another bass in the shop to correct this. On top of that, the instrument was not properly set up: there was noticeable string buzzing, the nut was cut too high, and the brass saddles were already oxidizing. After nearly a year of waiting, the lack of quality control and transparency was extremely disappointing. Customers should not feel like an inconvenience for asking reasonable questions after months of delays. If you're considering ordering here, be prepared for missed timelines, poor follow-through, and unclear communication. Unfortunately, I would not recommend this shop.

Glixor Bwee likes performance guitar! I bought a strat neck thats perfect.....i will be heading…read moreback there soon to buy more parts and accessories!

I first went to Performance Guitar when I was a teenager back in the early 1980s. They were on…read moreYucca Street in Hollywood at the time. Even back then, Kenny already had big name clients like Frank Zappa, Steve Vai, and Warren De Martini. Later, he would do custom work for Joe Walsh and Warren Cuccurullo, among many others. In 2021, I brought in my Fender American Deluxe Stratocaster for a setup and fret dress and my Fender American Fretless Jazz Bass for its first setup. Kenny did a great job with both guitars. His attention to detail is unmatched. There is nobody else who works on Fenders like Kenny. He worked alongside Leo Fender at Fender for many years back in the day, so he knows his stuff. Kenny's own line of hand-made custom guitars are highly regarded. Highly recommended.

Hello, I approached Imperial Vintage Guitars to sell my…read moremusical instrument, which is valued at approximately $1000. However, the company representatives offered me only $100 -- a figure far below its fair market value. When I pointed out that the offer was unfair, they falsely claimed that my instrument was "fake" without providing any evidence. Furthermore, they treated me in a mocking and disrespectful manner. I find this behavior highly unprofessional, misleading, and degrading towards customers. My product may not be worth $1000 but it is being sold for $1250 online. They may make a profit but this is deceiving people. My correspondence is attached. I do not recommend you to shop from such companies.

Absolutely incredible shop with great and knowledgeable staff. Orlando helped find the perfect amp…read morefor my needs and provided a friendly environment for demos. I will definitely come back soon! Thanks!

I've taken vocal lessons from many of the top teachers in Los Angeles and Shane beats them all. I…read morewon't name names but sometimes they're a big factory trying to get as many lessons and as possible. Shane isn't like that. He takes his time, he charges very fairly and is technically excellent as well as patient. As an actor looking to do more musical things he has improved my technique, increased my range, and got me more confident in what is natural. I hope secretly that you don't call him because he gives me more slots to choose from when I want to take a lesson. But for your sake I highly recommend him.

Shane is an amazing and thoughtful teacher! A musician's musician, he takes the time to educate and…read moreexplain what he is teaching and in the process makes a very comfortable and welcoming environment for growth! If you're in the market for a vocal teacher give him a call!