Came here for a simple repair on my Les Paul and got it back perfectly! Zack was friendly and got the job done quickly.

I've gone to this guitar center a few times... You have to be aware of some rules. You need to bring your own headphones or otherwise have a way to listen to music you play without bugging people because it's not like where I used to go in Orange County where no one cared what you did.... It's also the flagship store and you might encounter some really weird things that have nothing to do with the people that worked there like I did. Some random middle-aged dude started popping off at one of the workers had to be escorted out while he cussed out about something that really made no sense. But the employer did a good job and the guy left and was probably yelling at other people later on.... In the end, I ended up with a wonderful piece of gear for a decent price. I love Roland instruments so that's what I got. I loaded it up in an Uber black with help from Josh with the guy to talk to on keyboards and probably all sorts of other stuff that I don't play like guitars.... And it just was one of those days where things aligned and I really felt good about everything... Anyway, you should check it out. ‍ read more

Guitar Center - I ended up with this for a very good price - Musical Instruments & Teachers Near Me - Hollywood, California

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Anything you need for music this is only place exist now... I am eating by music for over 35y. and almost harf of my gear come from here. Arigato! and Love!! read more

Phones are a mess. Don't expect proficient customer service. Not enough staff. Ordered my Martin, wrong one came. Had guitar lesson and the drums were so loud in next room, even my teacher had to go tell them to quiet down. And they gave me 8 days to put a pick up in my Martin and it's day 7 and hasn't been touched. I'm so disappointed in this location. read more

Guitar Center - My Martin - Musical Instruments & Teachers Near Me - Hollywood, California

Lessons are great, sorry the in-store pick up is so bad, that's what gets the star here. Sorry. Horrible.

This Guitar Center is THE primo store. Based in Hollywood so you never know who you could see shopping there. Very good selection of drum kits, keyboards, guitars, & anything else for the musician. Be sure to walk out front & check out the famous hand prints & plaques. read more

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Awesome shop! I went to this store looking to buy a Yamaha FS800J (couldn't buy it on Amazon due to delivery issues). Fortunately they have it in stock. And it's the same price as the one I saw on Amazon. Plus they had the guitar color I wanted. The employees were helpful and friendly, especially the lady in the front desk who gave me guidance based on what I was looking for. So If you're looking to buy an instrument, I highly recommend this place. read more

What can you say.... This place is iconic and a destination, for a reason. Best service and selection of any Guitar Center I've ever been to! read more

Horrible customer service, overprotective workers who work to make music less accessible for all. It's a shame Sam ash closed down, that place was much better read more

The Guitar Center is an institution! I am not a musician (flirting with taking guitar lessons when I was a pre-teen doesn't count!), but I love music and this place is a world into itself! Lots to see and browse- their Walk of Fame, memorabilia all around, it's a great place to visit! Lately, my husband was looking to replace a small recorder and found a deal on line at the Guitar Center! It was cheaper than the big site (it should not be named) that we were avoiding buying from. So, we placed the order, got it in a few days, no problems! It was great to be able to save some money, get what we needed and support a local business instead of a conglomerate that put so many stores out of business! So, yes, they do sell a lot of items on line as well. Give them a try! read more

YOOOO Koast is so goated, help me and my boy kenny cop a new adapter for my dt770's Best employee hands down. read more

I would like to start by shouting Vega out from the location off Pico in the Westwood area. I went over there not knowing they closed that location down and he was cool and talked to us for a bit. This Sunset location is awesome. It's huge and has so much selection from every instrument. Everyone that has approached me has been super cool and I spoke to one gentleman about guitar lessons. I actually plan on buying a new guitar soon and picking up some lessons. Highly recommend this place to come see some fun signed guitars or the band handprints from bands as you walk in. I got to play some drums and it really brought me back to some good old days. I look forward to coming back with my kid so she can play some instruments. read more

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I recently spent 3,000 on a Les Paul here. 2 months later I come in and ask a middle aged white bald guy in the room with higher end guitars if I could try out a rickenbacker that was priced at 3500. He asks if I am looking to buy or just play it I said "well I have to try it before I know if I want to buy it". He tells me they've had issues and recently a 12 year old banged a guitar up in there.... I've been playing guitar for almost 20 years!!! I tell him I just spent almost the same amount as the guitar I want to try a few months ago and he still refuses to unlock it for me! He says "I have to be careful with who I give these guitars to". Wtf does that mean??? It's not like I'm dressed like a bum or sketchy or something. Never buying from here again. Shop local or shop at sweet water guys. read more

Mike Great person to work with! Very efficient and fast he clearly loves what he does. His prices are reasonable, and he's extremely accurate in his observations. He adjusted my bass and fixed my pickups perfectly. He really knows his stuff! read more

Guitar Center - Bass Set up New strings repaired The P Bass pickups - Musical Instruments & Teachers Near Me - Hollywood, California

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I live right around the corner and come here a lot with my 2 boys. I had to come here recently to have something on my guitar fixed and had the pleasure of dealing with Sean, in the guitar repair shop section of the store. Sean was super helpful and professional and gave my guitar back to me sounding and feeling better then it has in a long time. I highly recommend requesting him if you're going to have any work done on your axe!! Thank you Sean!!! read more

don't waste your time. i could barely get a phone call to go through let alone someone to help me in-store. they said they were "busy" when there was literally 2 people in the store and one employee floating around. i was told someone would assist me, but then later that they were unsure where he was. maybe you'll be the lucky one who gets the help of the ONE employee who works there. good luck! read more

Guitar Center repair shop offers great customer service. I came in at one in the afternoon with an intermittent wiring issue on my acoustic / electric and Zach was there and took care of it in less than 15 minutes. The other repair shops make you wait a week before you can even call them to see if anything's been done on your instrument. Guitar Center charged the fair price of $45 which I was happy about. Their excellent Customer Service is better than other repair shops I've gone to for repairs. GC is my new go-to for service and repairs. read more

Guitar Center - Taylor with wiring issues was fixed on the spot - Musical Instruments & Teachers Near Me - Hollywood, California

This place is truly the BEST. I signed my kids up for lessons here - drums and guitar - during an amazing sale where you get one lesson free when you buy 4. 4 half hour lessons came out to $97.50 the first month!!! Our ongoing rate is $130 a month, and my kids cannot get enough. Our son studies guitar with Kyle who is so patient and kind. Our daughter studies drums with Nach, who is wonderfully encouraging and kind! Both instructors cheer our kids on and celebrate their progress each week. Our kids love coming here. The experience was already wonderful, but this week, the team at Guitar Center did something that exceeded our wildest expectations - they bought an entirely new, smaller drum set JUST for my daughter. She's under 5, so she was having trouble fitting on the stool and reaching all of the full size drums. When she walked in to her lesson this week, she found a brand new drum set that was just her size waiting for her in her lesson room. She was OVERJOYED and so grateful! We were so touched at this incredibly kind gesture from the staff and her instructor. Our son's guitar instructor, Kyle, lets him pick a new guitar every single week that he would like to play. He walks our son down to the incredible sales floor (even if you're not a musician, it's worth coming here to see the sales floor - it's the stuff of rock and roll legend) to pick any guitar he would like to play (as long as it's under $1000!) :) Guitar Center has been so good to us that we bought instruments and gear from them for our kids for Christmas. The sales team is so knowledgeable and helpful, and they can guide you to whatever you need (and what you didn't even know you needed) within any budget. We can't say enough wonderful things about Guitar Center, the instructors Kyle and Nach, and the whole team here. Well managed, well run, and all around wonderful. read more

The man with the long hair named Mike seriously had me stressed at first because he didn't want to help me. He seriously did not even try to even listen to my concerns and questions. I had to keep pushing him to please help me because my equipment was acting up do he told me he was going to get someone to help me and left me and my mom waiting for like 30 minutes till i ended up asking a worker who ended up being Maya. She was great and helped me out a lot. She tested every piece of my equipment to see which one was the issue! Andrew was also helping he was really kind and answered all my questions! The 5 stars but are for Maya and Andrew! But Mike was totally a vibe killer! Oh, and the person he said was going to come help me never came! 1 star for him! I'll be back for my acordion read more

If you are looking to purchase a guitar don't look any further just head down to Guitar Center. They have it all. Any budget any size and quality. What a great selection of electric guitars and acoustic as well. The staff is knowledge and will help you choose the right one. They also have other instruments and accessories. They also offer classes on the second floor. Overall a great place to shop from read more

Guitar Center - Musical Instruments & Teachers Near Me - Hollywood, California

In Keyboards and Pro-Audio, Joshua J N. was fantastic the other day, and I'd surely go back and work with him again. Also Cory, and Dracy, both, were quick to give me help with an exchange and a return with no attitude, just easy help. If I need more education on things, I always read a lot first, them come in with a good working knowledge which helps all of us find me the right gear. Sometimes it can be a thankless job for the GC reps, but I trust this store to always get me the gear and help I need in a pinch. StFolds read more

I like going to Guitar Center so I can play their guitars at a decent but respectable volume. Cut to 2 days ago my boys and I visited this place and we stopped outside the front of the store to see the Rock Walk of Fame (always fun!). We each picked up a guitar and plugged in. I chose a small but powerful Mesa Boogie amp and got ready to rock on the Brian May Red Special ($849). I was playing the opening riffs for Hammer to Fall and Tie Your Mother Down. I didn't think it was too loud at all but the young lady employee asked me (politely) to turn it down and was doing the same to everyone. I was a little put off by it so that took the wind out my sails and I just stopped. Ugh! I was having fun too! My 2 boys continued walking around and we ended up leaving shortly afterwards. read more

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I made a return last night and after an hour of waiting while they "helped" us they told us we were going to have to come back another day to get my money back even though they took my returned pedal AND sent us an email confirming that it had been returned. To top it off not one of the three employees ever apologized for making us wait for 60 minutes (8:10-9:10) before they told us they could not resolve the issue. We came in around 8:10 to return a pedal and to buy another one. We waited in a short line. When it was our turn the cashier started to help us, tested the pedal we wanted to return, and did other things in her computer. Then she got up around 8:17 and said she decided to help another customer since she said it would take a while for her to find the pedal we wanted. We had already waited in line yet we had to step aside while she assisted a customer and then rang him up. About 5 minutes later she was done checking that person out and back to helping us. She found the pedal we wanted after about another 5 minutes and then started the return process in the computer for the one we were returning. She had issues with processing the return and as a couple of other male employees walked by she called them over for help. At one point there were three employees trying to figure it out. They did a lot of things in the computer and did not explain what was wrong and why we had to wait for 30+ minutes. At one point I asked them if they could just refund my credit card but none of them even responded to me. I know I said it loud enough for them to hear, but no one even looked my way. Around 8:55 one of the guys called the help desk. When he was on the phone I heard him tell the help desk that it had "only been about 10 minutes" since the return was processed in their computer. Well by then it was made over 30 minutes prior. Once he was off the phone he told us that they told him that it was too late in the day for the system to show the transaction so we would have to come back another day to get cash back. I asked if they could please just refund my credit card but they said it would have to be paid to us in cash. Well we are coming back tonight (another hour round trip driving and $8-10 of gasoline...) and if they do not give me my money back then I am going to write their corporate office a letter and file a claim with the BBB. I used to work in retail and this is not how it works. They should have given us the cash back or credited my credit card and then figured out another way to resolve the issue without having to make us wait and then come back another time. They should have also apologized. They had us waiting a whole hour but nobody was even sorry we had to wait! I am dreading the trip back to Hollywood tonight...... Update: I got my money back. The employee contacted the manager tonight and they paid me back. It only took a 23 minute phone call an hour round trip and about 15 minutes in the store. I hope never to return to this location. read more

They had 2 associates working the entire store. Lack of workers and all the kids were practicing loudly and not being helped.

Pay attention when buying a pricey item. They use your credit card to buy a gift card first and then run the gift card for the actual purchase. That way if you decide to return it, you only get a store credit. Also no warranty from AMEX since you technically bought a gift card. The woman claiming to be the supervisor said that's their policy. read more

Just wanted make sure things don't get unnoticed: Maya, Sales Manager was working today at the rental area. She was rude to the customers in front of me, and towards her assistant, a ginger guy which kindly helped me on my online order. Maya, this is for you: better be a decent person than a skilled professional. read more

Just had the best experience with Dracy! He was so kind and helpful. If you're in there looking for audio and recording equipment, he's your man! read more

Make sure your inventory lists online are updated. Constantly canceling orders for items that don't actually exist in store after taking the customer money. Then having to process a refund and wait for it just to replace an order hoping the item actually exists in another store. read more

What a shitty experience. No one wanted to help me. Everyone on their phone. I stood in one line with a clearly overwhelmed cashier behind the counter who could not even help the person in front of me and another girl at another counter was just camped out on her phone. I thought she wasn't helping people. She just wasn't paying attention. She clearly saw me several times and decided that her phone was more important. Just like the person at the front counter. And the person in the drum area. What a joke. If I can't even get someone to help me why shouldn't I just order stuff online from Amazon? Yeah I don't know why either. How is this the Hollywood Guitar Center? What a joke. Never again. I actually left without even doing a transaction. read more

Arean, This young Guitar Center representative has a five star knowledge base and customer service skills that can make any father proud to buy musical equipment for his starry eyed son. After this man in pro audio if you need an expert and someone that makes you feel good about the purchase he's the best. read more

This is the flagship store, been coming here for more decades than I would like to admit. The staff here are really great, super friendly and helpful. Even the security guard is fun to talk to! This is part music store and part museum, with a courtyard reminiscent of the Chinese Theatre, paved with the handprints of GOATS. See how your mitts match up to the likes of Chuck Berry or Steve Vai! Once inside you can catch a glimpse of Clapton's "Blackie" Stratocaster or Eddie's Kramer from 5150. There's lots to see here while you shop. They have the standard selection of Guitar Center brands, if you can find it at another GC they likely have it here, this place is huge! While you are here, be sure to pop next door to the Apple Pan and grab one of their famous burgers! It is a great way to spend an evening. read more

Have an old electric guitar (unplayed in 30 years) I wanted to get it back up and running/playable. Took it into repairs at Guitar Center and Nigel really hooked me up! He went above and beyond (there were a lot of little things that were funky due to 30 years!) Well Nigel didn't just bring it up to playable - he fixed a few other little things just b/c he's a perfectionist i guess! Anyways HIGHLY RECOMMEND! read more

I purchased a vintage 70's Fender Jazz bass at GC San Marco location. I had some conflicting data on the age. They told me to go to the GC Hollywood flagship location and see the wizard himself, Allan Clarke. Wow. I've never met anyone so meticulous and profession in dating a guitar. He disassembled almost the whole guitar and showed me the evidence of its age. He slightly disagreed with the GC posted age of 1974, and opined a date of 1977. Pretty impressive. When you visit him make sure to bring a pocket of guitar picks for a sacrificial offering. read more

Extremely Disappointing Experience at Guitar Center Sunset Blvd Before posting any type of negative review, I always try to reach out to the business directly first. I emailed both the store manager and copied the CEO of Guitar Center two weeks ago about this experience and have received no response whatsoever. This lack of follow-up only reinforces my disappointment with this location. I've been a loyal Guitar Center customer for decades, shopping at locations across the US without issue - until my visit to the Sunset Boulevard store. I called ahead to purchase a microphone and was told to ask for a specific employee when I arrived. During our transaction, that employee was constantly on her phone, which was incredibly unprofessional and disrespectful. When I returned to the recording studio where I was recording, the owner and head engineer immediately noticed the microphone box had been opened. I called the store to ask why I was sold an opened product, and the employee claimed it was "the last one" and had been opened "to make sure the item was in there." This explanation makes absolutely no sense - why would a sealed manufacturer's box need to be opened to verify its contents? To make matters worse, I received the wrong model entirely. Perhaps if the sales associate had been paying attention to the customer instead of her phone, this mistake could have been avoided. I called back and requested to speak with the store manager, and the person who answered said that she was one of the managers, and when I related what happened, her response was simply "What do you want me to do?" - hardly the professional customer service I'd expect from a manager addressing a legitimate complaint. I suspect I was sold a returned or used item in repackaged packaging. I received the wrong product, dealt with distracted staff, and encountered dismissive management. This experience was so poor that I felt compelled to write my first negative review of Guitar Center after decades of being a satisfied customer. The Sunset Boulevard location needs serious improvement in customer service training and management oversight. I'll be taking my business elsewhere in the future. Somebody is no doubt going to reply to this message with a perfunctory apologies, and my preemptive question is, why didn't you reply to my initial email two weeks ago? read more

Brian the manager is the best. We come to this location specifically for him. That's for helping us!

Guitar Center is fine. They are competitively priced a reasonably complete music store and most of the employees are knowledgeable. My review is specifically about an employee his name is (according to my receipt) Joshua J N When I walked in, I heard a voice welcoming me and asking me if I needed help, my intention was to fully ignore this voice. Today is Halloween. I'm on a mission. I don't have time for some goofball to ask me if I need help and then not help me and then cause my visit to take longer it would if he had just left me alone. But this voice was persistent and I'll admit friendly. I tried to ignore him and I did. then he ignored my ignoring him thus winning the round. I looked at him. I made eye contact he made eye contact. I told him what I was looking for, and he simply marched in that direction, and I knew that I was to follow him. He didn't have to say anything at that point he'd bested me he was clearly my champion . And I knew right away that This was my man. It became immediately clear that despite this person's professionalism, persistence and charming appeal.... They only had one of the studio lights I was looking for. I wanted 5. Yes that's right. I came to guitar Center for lights not guitars. Joshua didn't judge me and you shouldn't either. Within moments, he was on the phone with other stores looking for the lights... The lights I needed the lights I wanted the lights that would complete my Halloween party that I was desperately hunting for at the absolute last minute. But of course, the other location (Sherman Oaks) had employees of lesser salt. Joshua was put on hold immediately and after 10 minutes, he and I both gave up. He sold me what he had he told me about the lights he gave me tips. He assisted me my suspicion is that he is not paid enough. I need to add a couple more things while he was on hold trying to find more lights. He assisted several other customers. I watched him expertly the way he assisted me I react with smiles. I watched as he effortlessly improved peoples outlook. I watched as he went "above and beyond" as they say... Joshua this review is for you. read more

The sunset Boulevard l location is OK. Staff is not very helpful they just don't have enough staff to help their customers Northbridge Guitar Center location, is horrible management is terrible. Salesman are non-caring and they never answered their phone. unfortunately, there kind of the only game in town at least in the valley. I much more preferred Sam Ash when it came to customer service but they're gone. read more

This is a really cool guitar center. We've been to a few and they are usually pretty lame but this location had a lot to look at. Went to check out some instruments & equipment and they had tons of stuff to inspire my kids. Employees were okay. Not friendly, but they did their jobs. Old man cashier made me feel like I was bothering him by standing in his line. He didn't say one word to me, making me feel like maybe he didn't like women. Or maybe he didn't like women who look like me. Not sure but he should probably be retrained in customer service. I told HIM thank you after spending money with THEM and he just frowned. Female security guard was really nice though. Very friendly and did her job well. Would come back just to let my kids sample the instruments & see the cool decorations they have but would definitely look for someone who actually appreciates their customers to help ring me up. read more

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Dracy is AMAZING!!! I came in with all my podcasting equipment (mic, interface, cloudlifter, laptop) frustrated because I could not get my sound just right. Dracy patiently listened to my concern then proceeded to troubleshoot the problem instantly! After 6 weeks of low quality sound, he figured out the problem within 10 mins! I highly recommend guitar center and THIS location! Not to compare, but customer service here is far, far better and more knowledgeable than the Best Buy guys down the street. Thank you again, Dracy and guitar center for everything! read more

Never in my life have I been to a guitar center. Oh my goodness the energy and decor. I've had my guitar for a while and it was missing a few strings. I decided to take it to this guitar center location. They had decent parking in the back which was surprising because of the location. I walked in and went to the repair/consultation desk. I showed them my guitar and they gave me the list of things needed to be done. They were very kind and patient as they answered all my questions. The pricing came out to about $35. I got a call back the next day to pick it up. To my surprise it was not only fixed but it looked like they restored it to mint condition. It was fixed, tuned, and cleaned superbly. Quick and easy. I definitely recommend this location. 10/10 read more